Support Board
Date/Time: Sat, 23 Nov 2024 12:45:25 +0000
Flatten Simulated Position
View Count: 136
| [2024-08-26 19:52:17] |
| User475815 - Posts: 3 |
|
Hello, I'm not able to Flatten my open Position in my Instance. Can you gave me some advice? I don't have the Denali Feed activated, is that a possible reason? Kind Regards T |
| [2024-08-26 21:06:45] |
| John - SC Support - Posts: 36238 |
|
What exactly is occurring when you try to flatten? How are you flattening? Are you able to see the open position in a chart, and are you flattening from the same chart? Using the Delayed Streaming Data with the Built-in Simulation Mode has no affect on the ability to flatten or not. It is definitely not related to this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-27 15:21:53] |
| User475815 - Posts: 3 |
|
Nothing is occurring... At 9:30 there is something like a lock. I don't see anything. I Flatten my Positions from the Trade Window which is attached to the Chart. Today I could close my Trades... I thought at first the session time settings have an effect on it... I will continue to observe this behavior. If this Problem does not vanished or comes back I will do a reinstallation. Thanks for your effort. Do you have some knowledge about the DTC Protocol. I have one question which i would like to ask you directly. |
| [2024-08-27 16:50:35] |
| John - SC Support - Posts: 36238 |
|
Do NOT reinstall the software. There is never a reason to do this. You may need to update occasionally, and you should, but never re-install. Refer to the following regarding updating: Software Download: Fast Update If you do see the problem again, you will want to look in your "Trade >> Trade Service Log" and see if there is any information in there on why you are not able to flatten. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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