Support Board
Date/Time: Sat, 23 Nov 2024 12:16:54 +0000
Data Feed (intermittent issues)
View Count: 140
| [2024-08-26 16:44:44] |
| User779313 - Posts: 6 |
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The last set of messages I got started with :- 2024-08-26 17:11:11.031 | DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. * |
| [2024-08-26 20:11:51] |
| John - SC Support - Posts: 36238 |
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Refer to the following: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-27 05:54:41] |
| User779313 - Posts: 6 |
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Thanks for the info. The start of the message actually says "Socket gracefully closed by remote side" would this not imply a connection problem with the server rather than a port problem on my PC ? My setup has been working fine for a long time previously. 2024-08-27 07:43:14.696 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2024-08-27 07:43:14.697 | CQG WebSocket socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2024-08-27 07:43:14.698 | CQG WebSocket socket (1) | CloseSocket call. 2024-08-27 07:43:14.698 | CQG WebSocket socket (1) | Max send buffers used during socket life: 3 2024-08-27 07:43:14.698 | CQG WebSocket socket (1) | Max send buffer size during socket life: 309 2024-08-27 07:43:14.698 | CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. 2024-08-27 07:43:14.698 | CQG WebAPI | WebSocket closed. 2024-08-27 07:43:14.698 | Connection to the external service has been lost. The socket grace |
| [2024-08-27 05:58:43] |
| User779313 - Posts: 6 |
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There's another thread with this problem so I will not post on this one again Intermittent connection |
| [2024-08-27 12:32:54] |
| Sierra_Chart Engineering - Posts: 17145 |
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First thing we recommend you do, is move from CQG to Teton order routing: Sierra Chart Teton Futures Order Routing Based upon the log, it looks as though there was a degraded connection to CQG somewhere, causing the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-27 12:33:49
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