Support Board
Date/Time: Sat, 23 Nov 2024 15:12:42 +0000
Missing Data
View Count: 107
| [2024-08-25 18:56:53] |
| Wernitschanton - Posts: 24 |
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Hey team. It seems like there is some missing data. When i use the SC Data Test connection, everything is fine. But when i use Teton, the whole period from July 1 to August 8 is missing. I´ve tried everything, reloading, recalculating etc. None of it worked I do have another Subaccount setup with Rithmic, but it´s a different installation. Could that be a problem? Best Tony |
| [2024-08-25 21:47:40] |
| Sierra_Chart Engineering - Posts: 17147 |
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Follow the instructions here to download the missing data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-26 06:49:02] |
| Wernitschanton - Posts: 24 |
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Hey Team. It´s been resolved. I think the issue was that i had two installattions of Sierra on the same drive and the Data folder had the same path. Some of these solutions can be hard to find sometimes, so forgive me for asking :D Best Tony |
| [2024-08-26 18:57:53] |
| John - SC Support - Posts: 36238 |
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You can NOT have multiple installations sharing the same Data folder. Each installation needs to have its own data folder.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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