Login Page - Create Account

Support Board


Date/Time: Sat, 23 Nov 2024 12:25:36 +0000



No Data Feed

View Count: 252

[2024-08-24 17:43:50]
User360283 - Posts: 504
I set my both my Broker Data Feed and Sierra Data Feed to Teton as told by my broker.
Now I got this error --
Commendation error message from server:

Tetom CME Order Routing Connection Error:

No Trade Accounts Assigned

Date - Time ......

Urgent!! I have been unable to trade for a week!

Please help ASAP

Thanks
[2024-08-24 20:45:08]
Sierra_Chart Engineering - Posts: 17145
Who is your broker?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-08-25 12:34:53]
User360283 - Posts: 504
AMP
[2024-08-26 00:42:11]
User360283 - Posts: 504
Still no data feed
Amp is set to Teton
Sierra is set to Tetom
Unable to trade and make money for a week!!
Please help
Thanks
[2024-08-26 01:04:44]
Sierra_Chart Engineering - Posts: 17145
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-08-26 08:57:55]
User360283 - Posts: 504
I just paid $115 for Sierra and Denali
I have been unable to trade for one week n since switching to Teton !
NO Trading means NO Income for me!
URGENT !!! MEED THIS FIXED TODAY!!!
HELP PLEASE
THANKS
[2024-08-26 11:41:48]
User360283 - Posts: 504
Pardon my Frustration but I have been able to trade for ONE week due to data feed issues.

My broker AMP says I am set for Denali data feed. Same for Sierra that just charged me $14.95/ month that I paid.

!Now AMPP says that I should log in to Sierra with my CQG credentials!!! i HAVE NO IDEA HOW TO DO THIS

URGENT PLEASE HELP NEED TO GET THIS FIXED TODAY MONDAY MORNING

CAN SUPPORT PLEASE SIGN INTO MY MACHINE AMD ENT THIS?

THANKS
[2024-08-26 13:33:43]
User360283 - Posts: 504
Broker AMP setup requests Sierra Account Name / User Name
What do I enter>
Thns
[2024-08-26 13:51:55]
User360283 - Posts: 504
Broker AMP setup requests Sierra Account Name / User Name
So I entered AC106183
NOTHING
URGENNT HELP PLEASE
[2024-08-26 16:43:14]
User360283 - Posts: 504
Still NO data feed for $114.95 / month!
Getting VERY VERY FRUSTRATED!
Help today please
[2024-08-26 20:05:25]
John - SC Support - Posts: 36238
Your issues are with AMP, so you should take your frustrations out on them.

Are you setup with Teton or with CQG with AMP. You need to verify this with them. Once we know for sure which service you are setup to use with AMP, then we can point you to the proper instructions to make the connection.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-08-26 20:07:06]
John - SC Support - Posts: 36238
Also, you are NOT paying $114.95 per month for Sierra Chart. You are paying $36.00 per month for the package and $14.50 for the data, so a total of $50.50 per month.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-08-26 21:01:45]
User360283 - Posts: 504
So how dp I make it work?
[2024-08-26 21:32:53]
John - SC Support - Posts: 36238
Check with AMP and find out if you are setup to use CQG or Teton for your order routing. You stated in a previous post that AMP told you to use CQG. So we are not sure which one you are setup with through AMP.

Let us know which one they have you setup to use. Once you tell us, then we can tell you how to proceed. But you need to start with AMP.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-08-26 22:30:15]
User360283 - Posts: 504
Amp set up with Teton Just verified
[2024-08-26 22:58:59]
User360283 - Posts: 504
need to connect asap How?
[2024-08-27 13:54:17]
John - SC Support - Posts: 36238
Follow the instructions at the following link starting at Step #6:
Sierra Chart Teton Futures Order Routing: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-08-27 15:51:27]
User360283 - Posts: 504
Problems

1. I st my broker data feed to Teton? What should it be?

2, There is NO CME order routing setting so I selected All data services?

3. U git good data Ho ray

4. U made two live trades

But thew were no received by AMP

Now what? Help please

Thanks
[2024-08-27 17:04:47]
John - SC Support - Posts: 36238
1. We are not understanding this question. You are setup to get data from our Denali Exchange Data Feed, so you are fine for data.

2. You need to select "Teton CME Order Routing" for the "Current Selected Service" and then select the "Apply All" button, and then you will see a new selection in that window for "Clearing Firm". Select "AMP" for the Clearing Firm. Then select OK to close that window. If you are asked to update your symbols due to changes in the service, be sure to select "Yes".


Do the above, and then you will be fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account