Support Board
Date/Time: Sat, 23 Nov 2024 16:01:03 +0000
Flatten button not working as before.
View Count: 111
| [2024-08-23 19:50:23] |
| UserCD - Posts: 11 |
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Ok I had another occurrance: 1) I hit Flatten - trade does not close out. 2) I hit again and eventually it closes out - with loss greater than it should be. Snippets of logs attached. |
 Screenshot 2024-08-24 040843 - Trade activity Log.png / V - Attached On 2024-08-23 19:50:12 UTC - Size: 3.19 KB - 29 views Screenshot 2024-08-24 040606 - Service Log.png / V - Attached On 2024-08-23 19:50:16 UTC - Size: 9.44 KB - 29 views |
| [2024-08-23 19:59:01] |
| John - SC Support - Posts: 36238 |
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Refer to the following: Global Trade Settings Windows: Hold Market Order Until Pending Cancel Orders Are Confirmed (Global Settings >> General Trade Settings >> General) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-23 20:21:30] |
| Sierra_Chart Engineering - Posts: 17150 |
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If you use Teton order routing you are not going to have this problem at all. Use Teton order routing: Sierra Chart Teton Futures Order Routing You are paying extra money for CQG and getting a substandard level of service. Using CQG makes no sense at all. You are paying CQG for absolutely nothing. You are wasting money with them. And having a substandard level of service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-23 20:25:04] |
| UserCD - Posts: 11 |
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Will check this out and report back
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