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Date/Time: Sat, 23 Nov 2024 11:39:40 +0000

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Chart not updating during first minutes of market hours

View Count: 118

[2024-08-23 19:36:00] #1 [Go To First Post]
marc22991 - Posts: 8
Good afternoon: For the past few days my chart does not update prior to market open even though I have the app set up to start updating at 9:25am EST. The issue persists for minutes after market open unless I manually reconnect. Every time I reconnect manually the chart is updated but no further real time data is loaded. After a few attempts and repeating the same process, the app will finally start working correctly again. Please advise. Thank you!

[2024-08-26 14:23:54] #2 [Go To First Post]
John - SC Support - Posts: 36238
What is one symbol for which you are having this issue? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-26 18:08:02] #3 [Go To First Post]
marc22991 - Posts: 8
AMD-NQTV

[2024-08-26 20:44:47] #4 [Go To First Post]
John - SC Support - Posts: 36238
We need to see your Message Log right after you have this occurrence where the data is not flowing. Do not reconnect, just wait a few minutes, then get us the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-27 14:12:28] #5 [Go To First Post]
marc22991 - Posts: 8
I have attached two log files, first at 9:31am and the second at 10:05am. I did not attempt to connect manually.


log_09-31am.txt - Attached On 2024-08-27 14:11:30 UTC - Size: 40.85 KB - 78 views log_10-05am.txt - Attached On 2024-08-27 14:11:35 UTC - Size: 40.85 KB - 65 views Attachment Deleted.

[2024-08-27 16:22:34] #6 [Go To First Post]
John - SC Support - Posts: 36238
You need to update your Sierra Chart to the latest version. Follow these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-08-28 15:20:15] #7 [Go To First Post]
marc22991 - Posts: 8
That worked, new version installed and it seems to be running just fine. I will use it for the next couple of days and get back in touch if the problem persists. Thanks for your assistance!

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