Support Board
Date/Time: Sat, 23 Nov 2024 15:02:30 +0000
Charts stuck and do no load
View Count: 132
| [2024-08-23 14:16:49] |
| L2Ltrades - Posts: 60 |
|
Hello, I am using the cqg feed and amp futures. The charts are stuck and will not update at all. I tried downloading again as well. It does change the price point everytime I close the charts and open them back up. Please assist. |
| [2024-08-23 14:35:58] |
| Sierra_Chart Engineering - Posts: 17146 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-23 14:54:02] |
| L2Ltrades - Posts: 60 |
|
2024-08-23 10:51:10.117 | Software version: 2643 64-bit 2024-08-23 10:51:10.117 | Primary Thread ID: 212384 2024-08-23 10:51:10.117 | Usage end date: 2024-11-12 2024-08-23 10:51:10.117 | Enabled for: Advanced Features 2. 2024-08-23 10:51:10.117 | Enabled for: Sierra Chart Historical Data Service. 2024-08-23 10:51:10.117 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-08-23 10:51:10.117 | Enabled for: Delayed Denali Exchange Data Feed. 2024-08-23 10:51:10.117 | Enabled for exchange2: CME 2024-08-23 10:51:10.117 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-08-23 10:51:10.117 | Current selected Data/Trading service: CQG WebAPI 2024-08-23 10:51:10.117 | Custom symbol settings values: enabled 2024-08-23 10:51:10.117 | Chart Update Interval: 100 2024-08-23 10:51:10.117 | Intraday Data Storage Time Unit: 5 2024-08-23 10:51:10.117 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-08-23 10:51:10.117 | 2024-08-23 14:51:10 Local computer time in UTC 2024-08-23 10:51:10.117 | 2024-08-23 10:51:10 Local computer time in SC Time Zone 2024-08-23 10:51:10.117 | 2024-08-23 14:49:15 Server time in UTC 2024-08-23 10:51:10.117 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-08-23 10:51:10.117 | Program path: C:\SierraChart\ 2024-08-23 10:51:10.117 | Data Files path: C:\SierraChart\Data\ 2024-08-23 10:51:10.118 | OS Version Number: 10.0 2024-08-23 10:51:10.118 | Locale Setting: C 2024-08-23 10:51:10.119 | DLLs: balance_zone_lines_64.dll, UserContributedStudies_64.dll 2024-08-23 10:51:10.119 | Allowed protected custom studies: 2024-08-23 10:51:10.119 | Crash reporter started: true 2024-08-23 10:51:10.119 | 2024-08-23 10:52:42.749 | F.US.ENQU24 [CV] Daily #13 | Reloading chart. 2024-08-23 10:52:43.652 | F.US.ENQU24 [CV] #2 | Reloading chart. 2024-08-23 10:52:43.668 | Starting DelayedDownloadMonitoringTimer 2024-08-23 10:52:43.668 | Starting HDTimeoutTimer 2024-08-23 10:52:43.668 | Added historical Intraday data request for F.US.ENQU24 to the queue. 2024-08-23 10:52:43.670 | Triggering next historical data download in queue. 2024-08-23 10:52:43.715 | F.US.ENQU24 [CV] #2 | Waiting for historical downloads to complete with the IDs: 1, 2024-08-23 10:52:43.734 | F.US.ENQU24 [CV] 30 Min #1 | Reloading chart. 2024-08-23 10:52:43.762 | F.US.ENQU24 [CV] 30 Min #1 | Waiting for historical downloads to complete with the IDs: 1, 2024-08-23 10:52:43.879 | F.US.MNQU24 #7 | Reloading chart. 2024-08-23 10:52:43.896 | F.US.ENQU24 [CV] 1 Min #3 | Reloading chart. 2024-08-23 10:52:43.909 | F.US.ENQU24 [CV] 1 Min #3 | Waiting for historical downloads to complete with the IDs: 1, 2024-08-23 10:52:43.916 | Mapping F.US.ENQU24 to NQU24. Service code: cme 2024-08-23 10:52:43.916 | Using symbol data fast lookup vector 2024-08-23 10:52:43.916 | HD Request # 1 | Downloading Intraday chart data for F.US.ENQU24 to the file F.US.ENQU24.scid. Service: cme 2024-08-23 10:52:43.918 | HD Request # 1 | Download start date-time: 2024-08-23 10:10:30.000000. File last date-time: 2024-08-23 10:10:30.005000 2024-08-23 10:52:43.918 | HD Request # 1 | Using server: ds28.sierracharts.com port 10149 2024-08-23 10:52:43.918 | Socket (2) | Creating socket. 2024-08-23 10:52:43.918 | Socket (2) | New receive buffer size: 0 2024-08-23 10:52:43.918 | Socket (2) | Connecting to IP: 67.214.125.5. 2024-08-23 10:52:43.926 | F.US.ENQU24 [CV] Daily #13 | StartDateTimeForLoadingOrderFills: 2012-08-27 00:00:00 2024-08-23 10:52:43.937 | F.US.ENQU24 [CV] Daily #13 | Chart data loading complete. 2024-08-23 10:52:43.943 | F.US.MNQU24 #7 | StartDateTimeForLoadingOrderFills: 2024-08-09 10:10:30 2024-08-23 10:52:43.943 | F.US.MNQU24 #7 | Chart data loading complete. 2024-08-23 10:52:43.958 | Denali Data Feed | Starting real-time market data updates for: F.US.ENQU24 (NQU24). ID: 1 Service code: cme 2024-08-23 10:52:43.958 | Denali Data Feed | Connecting to the server ds25.sierracharts.com. Port 10048 2024-08-23 10:52:43.959 | DTC Client socket (3) | Creating socket. 2024-08-23 10:52:43.959 | DTC Client socket (3) | New receive buffer size: 0 2024-08-23 10:52:43.959 | DTC Client socket (3) | Connecting to IP: 67.214.125.8. 2024-08-23 10:52:43.960 | CQG WebAPI | Sending symbol resolution request for F.US.ENQU24. ID: 371756 2024-08-23 10:52:43.960 | Denali Data Feed | Requesting security definition data for: F.US.ENQU24 (NQU24). ID: 1 2024-08-23 10:52:43.967 | Mapping F.US.MNQU24 to MNQU24. Service code: cme 2024-08-23 10:52:43.967 | Denali Data Feed | Starting real-time market data updates for: F.US.MNQU24 (MNQU24). ID: 2 Service code: cme 2024-08-23 10:52:43.967 | CQG WebAPI | Sending symbol resolution request for F.US.MNQU24. ID: 371757 2024-08-23 10:52:43.967 | Denali Data Feed | Requesting security definition data for: F.US.MNQU24 (MNQU24). ID: 2 2024-08-23 10:52:43.967 | Requesting market depth updates for: F.US.MNQU24 if supported. NumLevels=100 2024-08-23 10:52:43.969 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-08-23 10:52:43.969 | HD Request # 1 | Sending historical data logon request message. 2024-08-23 10:52:43.981 | Denali Data Feed | Network connection to server complete. 2024-08-23 10:52:43.981 | Denali Data Feed | Starting socket receive thread. 2024-08-23 10:52:43.982 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-08-23 10:52:43.986 | CQG WebAPI | Received symbol resolution report for symbol F.US.ENQU24. Search Symbol: F.US.ENQU24. Request ID: 371756. Contract ID: 2. 2024-08-23 10:52:43.987 | Added historical Intraday data request for F.US.MNQU24 to the queue. 2024-08-23 10:52:43.987 | Intraday data recording state for symbol F.US.MNQU24 is set to download 'Pending'. 2024-08-23 10:52:43.987 | Triggering next historical data download in queue. 2024-08-23 10:52:43.990 | CQG WebAPI | Received symbol resolution report for symbol F.US.MNQU24. Search Symbol: F.US.MNQU24. Request ID: 371757. Contract ID: 1. 2024-08-23 10:52:44.018 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-08-23 10:52:44.018 | Denali Data Feed | Sending logon request message. 2024-08-23 10:52:44.478 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-08-23 10:10:30. Record interval: 5. Symbol: NQU24 2024-08-23 10:52:44.502 | HD Request # 1 | Decompressing data. 2024-08-23 10:52:44.548 | HD Request # 1 | Receiving Intraday data for F.US.ENQU24 starting at 2024-08-23 10:10:30.005000 2024-08-23 10:52:44.548 | Socket (2) | CloseSocket call. 2024-08-23 10:52:44.548 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-08-23 10:52:44.549 | Historical data download thread signaled to stop. 2024-08-23 10:52:44.549 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-08-23 10:10:30.005000. 2024-08-23 10:52:44.550 | HD Request # 1 | Received 507 Intraday data records from 2024-08-23 10:10:30.005000 to 2024-08-23 10:52:40.076000 (42.2 minutes. Delay: 4.5 seconds) and wrote 507 records for F.US.ENQU24 2024-08-23 10:52:44.552 | HD Request # 1 | Completion time: 1s. 2024-08-23 10:52:44.552 | HD Request # 1 | Intraday data download complete for F.US.ENQU24. Unique request ID: 1 2024-08-23 10:52:44.552 | Removing historical data download ID 1. 2024-08-23 10:52:44.552 | Real-time Intraday chart data file updates started for F.US.ENQU24 2024-08-23 10:52:44.557 | Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU24.scid. Thread ID: 212384 2024-08-23 10:52:44.557 | Intraday chart data file opened for F.US.ENQU24 2024-08-23 10:52:44.557 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-08-23 10:52:44.557 | 2024-08-23 10:52:44.557 | Triggering next historical data download in queue. 2024-08-23 10:52:44.557 | Historical data for F.US.ENQU24 is delayed because connection to main data feed is not present. Current data will be received upon connection. 2024-08-23 10:52:44.557 | Delaying start of download for F.US.MNQU24. 2024-08-23 10:52:44.563 | F.US.ENQU24 [CV] 30 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. 2024-08-23 10:52:44.568 | F.US.ENQU24 [CV] 30 Min #1 | Reloading chart. 2024-08-23 10:52:44.574 | Socket (2) | Socket gracefully closed by remote side. 2024-08-23 10:52:44.574 | Socket (2) | Closed. 2024-08-23 10:52:44.579 | F.US.ENQU24 [CV] 1 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. 2024-08-23 10:52:44.583 | F.US.ENQU24 [CV] 1 Min #3 | Reloading chart. 2024-08-23 10:52:44.597 | F.US.ENQU24 [CV] 30 Min #1 | Reloading chart. 2024-08-23 10:52:44.675 | F.US.ENQU24 [CV] 1 Min #3 | Reloading chart. 2024-08-23 10:52:44.704 | F.US.ENQU24 [CV] #2 | Download is complete for all contract months in chart. Proceeding with data load. 2024-08-23 10:52:44.708 | F.US.ENQU24 [CV] #2 | Reloading chart. | Number times message added: 1 2024-08-23 10:52:44.932 | Denali Data Feed | Received logon response. 2024-08-23 10:52:44.932 | Denali Data Feed | Server Name: SC Realtime Server. 2024-08-23 10:52:44.932 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-08-23 10:52:44.932 | Denali Data Feed | Successfully connected. 2024-08-23 10:52:44.932 | Denali Data Feed | Trading is not supported. 2024-08-23 10:52:44.932 | Denali Data Feed | MarketDepthIsSupported: 1 2024-08-23 10:52:44.934 | Added historical Intraday data request for F.US.ENQU24 to the queue. 2024-08-23 10:52:44.934 | Intraday data recording state for symbol F.US.ENQU24 is set to download 'Pending'. 2024-08-23 10:52:44.934 | Triggering next historical data download in queue. 2024-08-23 10:52:44.934 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.ENQU24 -> NQU24 2024-08-23 10:52:44.934 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.MNQU24 -> MNQU24. Market Depth data restarted. 2024-08-23 10:52:44.990 | Denali Data Feed | Received security definition for symbol F.US.ENQU24 2024-08-23 10:52:44.990 | Denali Data Feed | Received security definition for symbol F.US.MNQU24 2024-08-23 10:52:45.015 | Starting DelayedDownloadMonitoringTimer 2024-08-23 10:52:45.015 | Starting HDTimeoutTimer 2024-08-23 10:52:45.015 | Added historical Daily data request for F.US.ENQU24 to the queue. 2024-08-23 10:52:45.016 | Triggering next historical data download in queue. 2024-08-23 10:52:45.022 | HD Request # 2 | Downloading Historical Daily chart data for F.US.ENQU24. Starting date: 2024-08-20. Service: cqg 2024-08-23 10:52:45.052 | Denali Data Feed | Market Depth data has been rejected for symbol: F.US.MNQU24. Not authorized for market depth. 2024-08-23 10:52:45.112 | F.US.ENQU24 [CV][M] 1 Min #3 | Chart data loading complete. 2024-08-23 10:52:45.576 | HD Request # 2 | Requesting historical Daily data for NQU24 starting at 2024-08-19. SC External HD service. 2024-08-23 10:52:45.765 | HD Request # 2 | Receiving historical Daily data for F.US.ENQU24 starting at 2024-08-20. 2024-08-23 10:52:45.772 | HD Request # 2 | Writing historical Daily data to the file F.US.ENQU24.dly. 2024-08-23 10:52:45.774 | HD Request # 2 | Bytes received: 250 2024-08-23 10:52:45.774 | HD Request # 2 | Received 4 Daily data records from 2024-08-20 00:00:00 to 2024-08-22 00:00:00 (3.0 days) and wrote 3 records for F.US.ENQU24 2024-08-23 10:52:45.779 | HD Request # 2 | Completion time: 0s. 2024-08-23 10:52:45.779 | HD Request # 2 | Daily data download complete for F.US.ENQU24. Unique request ID: 4 2024-08-23 10:52:45.779 | Removing historical data download ID 4. 2024-08-23 10:52:45.779 | 2024-08-23 10:52:45.779 | No download requests in the queue to start downloads for. 2024-08-23 10:52:45.800 | F.US.ENQU24 [CV][M] Daily #13 | Reloading chart. 2024-08-23 10:52:46.698 | F.US.ENQU24 [CV][M] 30 Min #1 | Chart data loading complete. 2024-08-23 10:52:46.711 | F.US.ENQU24 [CV][M] Daily #13 | StartDateTimeForLoadingOrderFills: 2024-08-09 10:52:46 2024-08-23 10:52:46.840 | F.US.ENQU24 [CV][M] Daily #13 | Chart data loading complete. 2024-08-23 10:52:49.668 | HD Request # 3 | Downloading Intraday chart data for F.US.MNQU24 to the file F.US.MNQU24.scid. Service: cme 2024-08-23 10:52:49.671 | HD Request # 3 | Download start date-time: 2024-08-23 10:10:30.000000. File last date-time: 2024-08-23 10:10:30.000000 2024-08-23 10:52:49.671 | HD Request # 3 | Using server: ds32.sierracharts.com port 10150 2024-08-23 10:52:49.672 | Socket (2) | Creating socket. 2024-08-23 10:52:49.672 | Socket (2) | New receive buffer size: 0 2024-08-23 10:52:49.672 | Socket (2) | Connecting to IP: 67.214.125.3. 2024-08-23 10:52:49.726 | HD Request # 3 | Setting DTC encoding to Binary VLS 2024-08-23 10:52:49.726 | HD Request # 3 | Sending historical data logon request message. 2024-08-23 10:52:50.243 | HD Request # 3 | Requesting Intraday data. Start date-time: 2024-08-23 10:10:30. Record interval: 5. Symbol: MNQU24 2024-08-23 10:52:50.265 | HD Request # 3 | Decompressing data. 2024-08-23 10:52:50.420 | HD Request # 3 | Receiving Intraday data for F.US.MNQU24 starting at 2024-08-23 10:10:30.000000 2024-08-23 10:52:50.420 | Socket (2) | CloseSocket call. 2024-08-23 10:52:50.421 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-08-23 10:52:50.428 | Historical data download thread signaled to stop. 2024-08-23 10:52:50.428 | HD Request # 3 | Timestamp of first Intraday data file record written: 2024-08-23 10:10:30.000000. 2024-08-23 10:52:50.428 | HD Request # 3 | Received 508 Intraday data records from 2024-08-23 10:10:30.000000 to 2024-08-23 10:52:45.026000 (42.3 minutes. Delay: 5.4 seconds) and wrote 508 records for F.US.MNQU24 2024-08-23 10:52:50.429 | HD Request # 3 | Completion time: 1s. 2024-08-23 10:52:50.429 | HD Request # 3 | Intraday data download complete for F.US.MNQU24. Unique request ID: 2 2024-08-23 10:52:50.429 | Removing historical data download ID 2. 2024-08-23 10:52:50.429 | Real-time Intraday chart data file updates started for F.US.MNQU24 2024-08-23 10:52:50.446 | Socket (2) | Socket gracefully closed by remote side. 2024-08-23 10:52:50.446 | Socket (2) | Closed. 2024-08-23 10:52:50.454 | Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQU24.scid. Thread ID: 212384 2024-08-23 10:52:50.454 | Intraday chart data file opened for F.US.MNQU24 2024-08-23 10:52:50.454 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2024-08-23 10:52:50.454 | 2024-08-23 10:52:50.454 | Triggering next historical data download in queue. 2024-08-23 10:52:50.454 | HD Request # 4 | Downloading Intraday chart data for F.US.ENQU24 to the file F.US.ENQU24.scid. Service: cme 2024-08-23 10:52:50.462 | HD Request # 4 | Download start date-time: 2024-08-23 10:52:40.000000. File last date-time: 2024-08-23 10:52:40.076000 2024-08-23 10:52:50.462 | HD Request # 4 | Using server: ds26.sierracharts.com port 10149 2024-08-23 10:52:50.462 | Socket (2) | Creating socket. 2024-08-23 10:52:50.462 | Socket (2) | New receive buffer size: 0 2024-08-23 10:52:50.462 | Socket (2) | Connecting to IP: 69.39.70.243. 2024-08-23 10:52:50.522 | HD Request # 4 | Setting DTC encoding to Binary VLS 2024-08-23 10:52:50.522 | HD Request # 4 | Sending historical data logon request message. 2024-08-23 10:52:51.030 | HD Request # 4 | Requesting Intraday data. Start date-time: 2024-08-23 10:52:40. Record interval: 5. Symbol: NQU24 2024-08-23 10:52:51.055 | HD Request # 4 | Decompressing data. 2024-08-23 10:52:51.080 | HD Request # 4 | Receiving Intraday data for F.US.ENQU24 starting at 2024-08-23 10:52:40.076000 2024-08-23 10:52:51.080 | Socket (2) | CloseSocket call. 2024-08-23 10:52:51.081 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-08-23 10:52:51.093 | Historical data download thread signaled to stop. 2024-08-23 10:52:51.093 | HD Request # 4 | Timestamp of first Intraday data file record written: 2024-08-23 10:52:40.076000. 2024-08-23 10:52:51.093 | HD Request # 4 | Received 2 Intraday data records from 2024-08-23 10:52:40.076000 to 2024-08-23 10:52:45.226000 (5.2 seconds. Delay: 5.9 seconds) and wrote 2 records for F.US.ENQU24 2024-08-23 10:52:51.095 | HD Request # 4 | Completion time: 1s. 2024-08-23 10:52:51.095 | HD Request # 4 | Intraday data download complete for F.US.ENQU24. Unique request ID: 3 2024-08-23 10:52:51.095 | Removing historical data download ID 3. 2024-08-23 10:52:51.095 | Real-time Intraday chart data file updates started for F.US.ENQU24 2024-08-23 10:52:51.099 | Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU24.scid. Thread ID: 212384 2024-08-23 10:52:51.099 | Intraday chart data file opened for F.US.ENQU24 2024-08-23 10:52:51.099 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2024-08-23 10:52:51.099 | 2024-08-23 10:52:51.099 | No download requests in the queue to start downloads for. 2024-08-23 10:52:51.104 | Socket (2) | Socket gracefully closed by remote side. 2024-08-23 10:52:51.104 | Socket (2) | Closed. 2024-08-23 10:53:00.756 | File >> Disconnect selected. 2024-08-23 10:53:00.757 | CQG WebAPI | Sending Web API Logoff message. 2024-08-23 10:53:00.757 | CQG WebSocket socket (1) | CloseSocket call. 2024-08-23 10:53:00.757 | CQG WebSocket | WebSocket closed. 2024-08-23 10:53:00.757 | CQG WebAPI | WebSocket closed. 2024-08-23 10:53:00.757 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2024-08-23 10:53:00.761 | Denali Data Feed | Waiting for socket receive thread to end 2024-08-23 10:53:00.761 | DTC Client socket (3) | CloseSocket call. 2024-08-23 10:53:00.761 | DTC Client socket (3) | Max send buffers used during socket life: 3 2024-08-23 10:53:00.761 | DTC Client socket (3) | Max send buffer size during socket life: 177 2024-08-23 10:53:00.761 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-08-23 10:53:00.761 | Denali Data Feed | Disconnected from the server. 2024-08-23 10:53:00.761 | CQG WebAPI | Disconnected. 2024-08-23 10:53:00.779 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2024-08-23 10:53:00.779 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2024-08-23 10:53:00.805 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2024-08-23 10:53:00.805 | CQG WebSocket socket (1) | Closed. 2024-08-23 10:53:00.806 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-08-23 10:53:00.806 | DTC Client socket (3) | Closed. 2024-08-23 10:53:04.727 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: NQTiled.Cht 2024-08-23 10:53:04.727 | Chart #2 has tagged chart #3 for full recalculation. Chartbook: NQTiled.Cht 2024-08-23 10:53:04.751 | F.US.ENQU24 [CV][M] #2 | Chart data loading complete. 2024-08-23 10:53:04.752 | F.US.ENQU24 [CV][M] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: NQTiled.Cht 2024-08-23 10:53:04.814 | F.US.ENQU24 [CV][M] 30 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: NQTiled.Cht 2024-08-23 10:53:14.805 | 2024-08-23 10:53:14.805 | CQG WebAPI | Connecting to server api.cqg.com 2024-08-23 10:53:14.805 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2024-08-23 10:53:14.806 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2024-08-23 10:53:14.806 | CQG WebSocket socket (1) | New receive buffer size: 0 2024-08-23 10:53:14.806 | CQG WebSocket socket (1) | Connecting to IP: 208.48.16.17. 2024-08-23 10:53:14.831 | CQG WebSocket | Opening WebSocket. 2024-08-23 10:53:14.831 | CQG WebSocket | Sending WebSocket handshake. 2024-08-23 10:53:14.899 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2024-08-23 10:53:14.899 | CQG WebSocket | Server header | Connection: Upgrade 2024-08-23 10:53:14.899 | CQG WebSocket | Server header | Sec-WebSocket-Accept: 6gqAzJdS4q++jr8seY8xh6yCN1E= 2024-08-23 10:53:14.899 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2024-08-23 10:53:14.899 | CQG WebSocket | Server header | Upgrade: websocket 2024-08-23 10:53:14.899 | CQG WebSocket | Server header | 2024-08-23 10:53:14.899 | CQG WebSocket | Web socket state is now open. 2024-08-23 10:53:14.899 | CQG WebAPI | WebSocket connected. 2024-08-23 10:53:14.899 | CQG WebAPI | Sending market data logon message. 2024-08-23 10:53:14.965 | CQG WebAPI | Base Time: 2024-07-21T03:30:37. 2024-07-21 03:30:37 2024-08-23 10:53:14.965 | CQG WebAPI | Logon successful. Session Token = n22X/GqmSJxqe0rNFVsQ1m2OKukKUUhlOnY1oDCiGE8M/QOLDnblKgvvzcntS6PCtcjUwGYJNFy 2024-08-23 10:53:14.965 | CQG WebAPI | Connected to server complete. 2024-08-23 10:53:14.970 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-08-23 10:53:14.970 | Updated verified funded futures trading account ending date to: 2024-09-22 14:53:14 2024-08-23 10:53:14.983 | CQG WebAPI | Sending Trade Accounts request message. 2024-08-23 10:53:14.986 | Mapping F.US.MNQU24 to MNQU24. Service code: cme 2024-08-23 10:53:14.986 | Using symbol data fast lookup vector 2024-08-23 10:53:14.986 | Denali Data Feed | Starting real-time market data updates for: F.US.MNQU24 (MNQU24). ID: 1 Service code: cme 2024-08-23 10:53:14.987 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2024-08-23 10:53:14.987 | CQG WebAPI | Sending symbol resolution request for F.US.MNQU24. ID: 371759 2024-08-23 10:53:14.987 | Denali Data Feed | Requesting security definition data for: F.US.MNQU24 (MNQU24). ID: 1 2024-08-23 10:53:14.987 | Added historical Intraday data request for F.US.MNQU24 to the queue. 2024-08-23 10:53:14.987 | Intraday data recording state for symbol F.US.MNQU24 is set to download 'Pending'. 2024-08-23 10:53:14.987 | Triggering next historical data download in queue. 2024-08-23 10:53:14.987 | DTC Client socket (2) | Creating socket. 2024-08-23 10:53:14.987 | DTC Client socket (2) | New receive buffer size: 0 2024-08-23 10:53:14.987 | DTC Client socket (2) | Connecting to IP: 67.214.125.6. 2024-08-23 10:53:14.987 | Delaying start of download for F.US.MNQU24. 2024-08-23 10:53:14.988 | Mapping F.US.ENQU24 to NQU24. Service code: cme 2024-08-23 10:53:14.988 | Denali Data Feed | Starting real-time market data updates for: F.US.ENQU24 (NQU24). ID: 2 Service code: cme 2024-08-23 10:53:14.988 | CQG WebAPI | Sending symbol resolution request for F.US.ENQU24. ID: 371760 2024-08-23 10:53:14.988 | Denali Data Feed | Requesting security definition data for: F.US.ENQU24 (NQU24). ID: 2 2024-08-23 10:53:14.991 | Added historical Intraday data request for F.US.ENQU24 to the queue. 2024-08-23 10:53:14.991 | Intraday data recording state for symbol F.US.ENQU24 is set to download 'Pending'. 2024-08-23 10:53:14.991 | Triggering next historical data download in queue. 2024-08-23 10:53:15.013 | CQG WebAPI | Received symbol resolution report for symbol F.US.MNQU24. Search Symbol: F.US.MNQU24. Request ID: 371759. Contract ID: 1. 2024-08-23 10:53:15.013 | CQG WebAPI | Brokerage name: AMP. Account Name: 128762 2024-08-23 10:53:15.013 | Updated verified funded futures trading account ending date to: 2024-09-22 14:53:15 2024-08-23 10:53:15.013 | CQG WebAPI | Sending collateral subscribe request. 2024-08-23 10:53:15.013 | CQG WebAPI | Received symbol resolution report for symbol F.US.ENQU24. Search Symbol: F.US.ENQU24. Request ID: 371760. Contract ID: 2. 2024-08-23 10:53:15.013 | Denali Data Feed | Network connection to server complete. 2024-08-23 10:53:15.013 | Denali Data Feed | Starting socket receive thread. 2024-08-23 10:53:15.013 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-08-23 10:53:15.045 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-08-23 10:53:15.045 | Denali Data Feed | Sending logon request message. 2024-08-23 10:53:15.222 | CQG WebAPI | Sending positions subscribe request. RequestID: 371762 2024-08-23 10:53:15.222 | CQG WebAPI | Sending orders subscribe request. RequestID: 371763 2024-08-23 10:53:15.950 | Denali Data Feed | Received logon response. 2024-08-23 10:53:15.950 | Denali Data Feed | Server Name: SC Realtime Server. 2024-08-23 10:53:15.950 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-08-23 10:53:15.950 | Denali Data Feed | Successfully connected. 2024-08-23 10:53:15.950 | Denali Data Feed | Trading is not supported. 2024-08-23 10:53:15.950 | Denali Data Feed | MarketDepthIsSupported: 1 2024-08-23 10:53:15.950 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.ENQU24 -> NQU24 2024-08-23 10:53:15.950 | Denali Data Feed | Restarting real-time data updates for symbol: F.US.MNQU24 -> MNQU24 2024-08-23 10:53:16.013 | Denali Data Feed | Received security definition for symbol F.US.ENQU24 2024-08-23 10:53:16.013 | Denali Data Feed | Received security definition for symbol F.US.MNQU24 2024-08-23 10:53:19.965 | Requesting market depth updates for: F.US.MNQU24 if supported. NumLevels=100 2024-08-23 10:53:20.014 | Denali Data Feed | Market Depth data has been rejected for symbol: F.US.MNQU24. Not authorized for market depth. 2024-08-23 10:53:21.674 | HD Request # 5 | Downloading Intraday chart data for F.US.MNQU24 to the file F.US.MNQU24.scid. Service: cme 2024-08-23 10:53:21.679 | HD Request # 5 | Download start date-time: 2024-08-23 10:53:00.000000. File last date-time: 2024-08-23 10:53:00.000000 2024-08-23 10:53:21.679 | HD Request # 5 | Using server: ds28.sierracharts.com port 10150 2024-08-23 10:53:21.679 | Socket (3) | Creating socket. 2024-08-23 10:53:21.679 | Socket (3) | New receive buffer size: 0 2024-08-23 10:53:21.679 | Socket (3) | Connecting to IP: 67.214.125.5. 2024-08-23 10:53:21.730 | HD Request # 5 | Setting DTC encoding to Binary VLS 2024-08-23 10:53:21.730 | HD Request # 5 | Sending historical data logon request message. 2024-08-23 10:53:22.237 | HD Request # 5 | Requesting Intraday data. Start date-time: 2024-08-23 10:53:00. Record interval: 5. Symbol: MNQU24 2024-08-23 10:53:22.260 | HD Request # 5 | Decompressing data. 2024-08-23 10:53:22.283 | HD Request # 5 | Receiving Intraday data for F.US.MNQU24 starting at 2024-08-23 10:53:00.004000 2024-08-23 10:53:22.283 | Socket (3) | CloseSocket call. 2024-08-23 10:53:22.283 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-08-23 10:53:22.287 | Historical data download thread signaled to stop. 2024-08-23 10:53:22.287 | HD Request # 5 | Timestamp of first Intraday data file record written: 2024-08-23 10:53:00.004000. 2024-08-23 10:53:22.287 | HD Request # 5 | Received 5 Intraday data records from 2024-08-23 10:53:00.004000 to 2024-08-23 10:53:20.045000 (20.0 seconds. Delay: 2.2 seconds) and wrote 5 records for F.US.MNQU24 2024-08-23 10:53:22.288 | HD Request # 5 | Completion time: 1s. 2024-08-23 10:53:22.288 | HD Request # 5 | Intraday data download complete for F.US.MNQU24. Unique request ID: 5 2024-08-23 10:53:22.288 | Removing historical data download ID 5. 2024-08-23 10:53:22.288 | Real-time Intraday chart data file updates started for F.US.MNQU24 2024-08-23 10:53:22.292 | Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQU24.scid. Thread ID: 212384 2024-08-23 10:53:22.292 | Intraday chart data file opened for F.US.MNQU24 2024-08-23 10:53:22.292 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2024-08-23 10:53:22.292 | 2024-08-23 10:53:22.292 | Triggering next historical data download in queue. 2024-08-23 10:53:22.292 | HD Request # 6 | Downloading Intraday chart data for F.US.ENQU24 to the file F.US.ENQU24.scid. Service: cme 2024-08-23 10:53:22.296 | HD Request # 6 | Download start date-time: 2024-08-23 10:53:00.000000. File last date-time: 2024-08-23 10:53:00.000000 2024-08-23 10:53:22.296 | HD Request # 6 | Using server: ds32.sierracharts.com port 10149 2024-08-23 10:53:22.297 | Socket (4) | Creating socket. 2024-08-23 10:53:22.297 | Socket (4) | New receive buffer size: 0 2024-08-23 10:53:22.297 | Socket (4) | Connecting to IP: 67.214.125.3. 2024-08-23 10:53:22.308 | Socket (3) | Socket gracefully closed by remote side. 2024-08-23 10:53:22.308 | Socket (3) | Closed. 2024-08-23 10:53:22.352 | HD Request # 6 | Setting DTC encoding to Binary VLS 2024-08-23 10:53:22.352 | HD Request # 6 | Sending historical data logon request message. 2024-08-23 10:53:22.858 | HD Request # 6 | Requesting Intraday data. Start date-time: 2024-08-23 10:53:00. Record interval: 5. Symbol: NQU24 2024-08-23 10:53:22.882 | HD Request # 6 | Decompressing data. 2024-08-23 10:53:22.905 | HD Request # 6 | Receiving Intraday data for F.US.ENQU24 starting at 2024-08-23 10:53:00.013000 2024-08-23 10:53:22.905 | Socket (4) | CloseSocket call. 2024-08-23 10:53:22.906 | Historical data download thread signaled to stop. 2024-08-23 10:53:22.906 | HD Request # 6 | Timestamp of first Intraday data file record written: 2024-08-23 10:53:00.013000. 2024-08-23 10:53:22.906 | Socket (4) | Shutdown started. Waiting for graceful close. 2024-08-23 10:53:22.906 | HD Request # 6 | Received 5 Intraday data records from 2024-08-23 10:53:00.013000 to 2024-08-23 10:53:20.160000 (20.1 seconds. Delay: 2.7 seconds) and wrote 5 records for F.US.ENQU24 2024-08-23 10:53:22.909 | HD Request # 6 | Completion time: 0s. 2024-08-23 10:53:22.909 | HD Request # 6 | Intraday data download complete for F.US.ENQU24. Unique request ID: 6 2024-08-23 10:53:22.909 | Removing historical data download ID 6. 2024-08-23 10:53:22.909 | Real-time Intraday chart data file updates started for F.US.ENQU24 2024-08-23 10:53:22.912 | Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU24.scid. Thread ID: 212384 2024-08-23 10:53:22.912 | Intraday chart data file opened for F.US.ENQU24 2024-08-23 10:53:22.912 | HD Request # 6 | Enabling Intraday chart updating for symbol. 2024-08-23 10:53:22.912 | 2024-08-23 10:53:22.912 | No download requests in the queue to start downloads for. 2024-08-23 10:53:22.929 | Socket (4) | Socket gracefully closed by remote side. 2024-08-23 10:53:22.929 | Socket (4) | Closed. 2024-08-23 10:53:22.953 | Chart #2 has tagged chart #1 for full recalculation. Chartbook: NQTiled.Cht 2024-08-23 10:53:22.953 | Chart #2 has tagged chart #3 for full recalculation. Chartbook: NQTiled.Cht 2024-08-23 10:53:22.964 | F.US.ENQU24 [CV][M] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: NQTiled.Cht 2024-08-23 10:53:22.997 | F.US.ENQU24 [CV][M] 30 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: NQTiled.Cht 2024-08-23 10:53:34.461 | Saved Chartbook: NQTiled.Cht. Time: 0.0183 seconds. |
| [2024-08-23 15:23:21] |
| Sierra_Chart Engineering - Posts: 17146 |
|
We do not see any obvious problems in this Message Log. Refer to: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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