Support Board
Date/Time: Sat, 23 Nov 2024 12:04:37 +0000
[User Discussion] - PROBLEM WITH STUDIES
View Count: 207
| [2024-08-21 17:38:03] |
| User710298 - Posts: 4 |
|
HELLO, I have a problem, I want to add custom studies but I can't. I had copied my study to data and I opened : analysis - studies - add custom studies, but I can't see it. It name's wolumen VSA. |
 Zrzut ekranu 2024-08-21 o 11.35.35.png / V - Attached On 2024-08-21 17:37:56 UTC - Size: 115.58 KB - 36 views |
| [2024-08-21 17:42:57] |
| John - SC Support - Posts: 36238 |
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First, make sure you are not in "Safe Mode". Refer to the following: Sierra Chart - Software Login Instructions: Using Safe Mode If Safe Mode is not the issue, then do the following so we can view your Message Log: - Open the Message Log by selecting "Window >> Message Log". - On the Message Log window select "Edit >> Clear Message Log". - Select "Analysis >> Studies" and select the button for "Add Custom Study". - Select the button on the top of the Message Log that states "Send for Analysis". - Post in this thread letting us know that you have sent the Message Log. We'll take a look and see if there is something in the log that gives us some information. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-28 03:58:24] |
| User710298 - Posts: 4 |
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I've done what was requested but I have still the same problem.
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| [2024-08-28 03:59:57] |
| User710298 - Posts: 4 |
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2024-08-28 05:59:27.015 | Software version: 2660 64-bit 2024-08-28 05:59:27.015 | Primary Thread ID: 240 2024-08-28 05:59:27.015 | Usage end date: 2024-09-28 2024-08-28 05:59:27.015 | Enabled for: Sierra Chart Historical Data Service. 2024-08-28 05:59:27.015 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-08-28 05:59:27.015 | Enabled for: Delayed Denali Exchange Data Feed. 2024-08-28 05:59:27.015 | Enabled for exchange2: CME (Trading Account Required) 2024-08-28 05:59:27.015 | Enabled for exchange2: CBOT (Trading Account Required) 2024-08-28 05:59:27.015 | Enabled for exchange2: COMEX (Trading Account Required) 2024-08-28 05:59:27.015 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-08-28 05:59:27.015 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-08-28 05:59:27.015 | Current selected Data/Trading service: SC Data - All Services 2024-08-28 05:59:27.015 | Custom symbol settings values: enabled 2024-08-28 05:59:27.015 | Chart Update Interval: 400 2024-08-28 05:59:27.015 | Intraday Data Storage Time Unit: 1 2024-08-28 05:59:27.015 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2024-08-28 05:59:27.015 | 2024-08-28 03:59:27 Local computer time in UTC 2024-08-28 05:59:27.015 | 2024-08-28 05:59:27 Local computer time in SC Time Zone 2024-08-28 05:59:27.015 | 2024-08-28 03:58:46 Server time in UTC 2024-08-28 05:59:27.015 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-08-28 05:59:27.015 | Program path: C:\users\crossover\Desktop\ 2024-08-28 05:59:27.015 | Data Files path: C:\users\crossover\Desktop\Data\ 2024-08-28 05:59:27.015 | OS Version Number: 10.0 2024-08-28 05:59:27.015 | Locale Setting: C 2024-08-28 05:59:27.015 | DLLs: UserContributedStudies_64.dll 2024-08-28 05:59:27.015 | Allowed protected custom studies: VSATRADER_WFO_SKANER 2024-08-28 05:59:27.015 | Crash reporter started: true 2024-08-28 05:59:27.015 | |
| [2024-08-28 09:43:24] |
| User710298 - Posts: 4 |
|
I'm so sorry I was my fault. I have two Sierra folders, but I haven't known about it because one has different name, so I couldn't find him previously. I copied all data to wrong file. I'm sorry once again and thank You for help, I appreciate it . |
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