Support Board
Date/Time: Sat, 23 Nov 2024 15:00:44 +0000
No data loading for 20th August 2024 on Any Asset
View Count: 86
| [2024-08-20 15:13:33] |
| quantnoir - Posts: 1 |
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Good morning all, I am on SC's Denali/COMEX for reference. This has never happened in my 7 years as a SC client. For some reason my SC station will not load any data for today, 20th Aug 2024, despite being fully paid up for the month. I have tried updating to the latest pre-release, restarting, fragmenting pc etc but no change. I also can't find anything online, email update nor Account Support Ticket. Any resolution towards this will be highly appreciated. Cheers |
| [2024-08-20 17:07:35] |
| John - SC Support - Posts: 36238 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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