Support Board
Date/Time: Sat, 23 Nov 2024 15:36:49 +0000
Errors with the process
View Count: 158
| [2024-08-19 11:06:47] |
| Avishag Amir - Posts: 12 |
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Hi, I am a member of the G7FX course and downloaded Sierra as recommended. It went well at the start and I managed to add the G7FX charts file to the data but did not see any charts. I first turned to their support, deleted, and downloaded the file again, but now I can not access Sierra's data on my desktop. The icon is there but it doesn't respond. After the support failed to find the solution I am turning to you - For 3 days now I am spending valuable time trying to access my 21-day trial instead of making progress with my studies. Please help me ASAP Avishag Date Time Of Last Edit: 2024-08-19 11:48:35
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| [2024-08-19 12:07:08] |
| Sierra_Chart Engineering - Posts: 17150 |
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The first thing we will help with is getting Sierra Chart started. Check Windows Task Manager to see if SierraChart_64 is running. If yes, you should see it on your Operating System taskbar. Terminate Sierra Chart if necessary from the Task Manager but that should not be anything you would ever have to do. If not, go to this folder and start Sierra Chart: C:\SierraChart\ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-19 15:36:27] |
| Avishag Amir - Posts: 12 |
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Hi, checked Windows Task Manager and these are the results CPU 0% Memory 5.1 MB Disc 0 MBs Network Mbps Not as if I have a clue as for what all this is But I do hope we can solve it quickly Avishag Amir |
| [2024-08-19 16:45:05] |
| John - SC Support - Posts: 36238 |
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Do you know where you installed the Sierra Chart software to? You need to make this choice on the Installer window when you first downloaded the software. We recommend installation to C:\SierraChart, so if you do not remember, then check to see if you have this folder on your system. Wherever you installed Sierra Chart to, go to that folder and run the executable named "SierraChart_64.exe". You may not see the .exe extension depending on your Windows settings. Once you have Sierra Chart running, select "Global Settings >> Create Desktop Shortcut". You can then start Sierra Chart from that new desktop icon. Be sure to delete any other icons that are not working properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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