Support Board
Date/Time: Sat, 23 Nov 2024 19:34:03 +0000
Data not loading
View Count: 112
| [2024-08-07 09:22:16] |
| arruga - Posts: 253 |
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Why is my data not loading? What does this log mean? --- (Message log removed) 2024-08-07 19:18:12.466 | Chat | Server Name: SC DTC Server. Build=50899M. 2024-08-07 19:18:12.466 | Chat | Server protocol version: 8. Client protocol version: 8 2024-08-07 19:18:12.466 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-08-07 19:18:12.466 | Chat | Trading is not supported. 2024-08-07 19:18:12.466 | Chat | MarketDepthIsSupported: 1 2024-08-07 19:18:12.466 | Chat | Server has requested a logoff. Reason: Unsupported version. Update with 'Help >> Download Current Version' 2024-08-07 19:18:12.466 | Chat | Waiting for socket receive thread to end 2024-08-07 19:18:12.466 | DTC Client socket (5) | CloseSocket call. 2024-08-07 19:18:12.467 | DTC Client socket (5) | Write in progress. Shutdown being delayed. PendingSize=0 2024-08-07 19:18:12.467 | Chat | Disconnected from the server. 2024-08-07 19:18:12.467 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-08-07 19:18:12.788 | DTC Client socket (5) | Write has completed. Shutdown being performed. 2024-08-07 19:18:12.788 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-08-07 19:18:13.091 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-08-07 19:18:13.091 | DTC Client socket (5) | Closed. 2024-08-07 19:18:17.465 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-08-07 19:18:17.468 | DTC Client socket (5) | Creating socket. Using TLS 1.2. 2024-08-07 19:18:17.468 | DTC Client socket (5) | New receive buffer size: 0 2024-08-07 19:18:17.468 | DTC Client socket (5) | Connecting to IP: 67.214.125.8. 2024-08-07 19:18:17.805 | Chat | Network connection to server complete. 2024-08-07 19:18:17.805 | Chat | Starting socket receive thread. 2024-08-07 19:18:17.805 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-08-07 19:18:18.828 | Chat | Setting DTC encoding to Binary VLS 2024-08-07 19:18:18.828 | Chat | Sending logon request message. 2024-08-07 19:18:19.109 | Chat | Received logon response. 2024-08-07 19:18:19.109 | Chat | Server Name: SC DTC Server. Build=50899M. 2024-08-07 19:18:19.109 | Chat | Server protocol version: 8. Client protocol version: 8 2024-08-07 19:18:19.109 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-08-07 19:18:19.109 | Chat | Trading is not supported. 2024-08-07 19:18:19.109 | Chat | MarketDepthIsSupported: 1 2024-08-07 19:18:19.109 | Chat | Server has requested a logoff. Reason: Unsupported version. Update with 'Help >> Download Current Version' 2024-08-07 19:18:19.109 | Chat | Waiting for socket receive thread to end 2024-08-07 19:18:19.110 | DTC Client socket (5) | CloseSocket call. 2024-08-07 19:18:19.110 | DTC Client socket (5) | Write in progress. Shutdown being delayed. PendingSize=0 2024-08-07 19:18:19.110 | Chat | Disconnected from the server. 2024-08-07 19:18:19.111 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-08-07 19:18:19.396 | DTC Client socket (5) | Write has completed. Shutdown being performed. 2024-08-07 19:18:19.396 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-08-07 19:18:19.701 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-08-07 19:18:19.701 | DTC Client socket (5) | Closed. 2024-08-07 19:18:24.114 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-08-07 19:18:24.119 | DTC Client socket (5) | Creating socket. Using TLS 1.2. 2024-08-07 19:18:24.119 | DTC Client socket (5) | New receive buffer size: 0 2024-08-07 19:18:24.119 | DTC Client socket (5) | Connecting to IP: 67.214.125.8. 2024-08-07 19:18:24.456 | Chat | Network connection to server complete. 2024-08-07 19:18:24.456 | Chat | Starting socket receive thread. 2024-08-07 19:18:24.456 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-08-07 19:18:25.366 | Chat | Setting DTC encoding to Binary VLS 2024-08-07 19:18:25.366 | Chat | Sending logon request message. 2024-08-07 19:18:25.662 | Chat | Received logon response. 2024-08-07 19:18:25.662 | Chat | Server Name: SC DTC Server. Build=50899M. 2024-08-07 19:18:25.662 | Chat | Server protocol version: 8. Client protocol version: 8 2024-08-07 19:18:25.662 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-08-07 19:18:25.662 | Chat | Trading is not supported. 2024-08-07 19:18:25.662 | Chat | MarketDepthIsSupported: 1 2024-08-07 19:18:25.662 | Chat | Server has requested a logoff. Reason: Unsupported version. Update with 'Help >> Download Current Version' 2024-08-07 19:18:25.662 | Chat | Waiting for socket receive thread to end 2024-08-07 19:18:25.663 | DTC Client socket (5) | CloseSocket call. 2024-08-07 19:18:25.663 | DTC Client socket (5) | Write in progress. Shutdown being delayed. PendingSize=0 2024-08-07 19:18:25.663 | Chat | Disconnected from the server. 2024-08-07 19:18:25.663 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-08-07 19:18:25.986 | DTC Client socket (5) | Write has completed. Shutdown being performed. 2024-08-07 19:18:25.986 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-08-07 19:18:26.368 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-08-07 19:18:26.368 | DTC Client socket (5) | Closed. 2024-08-07 19:18:30.661 | Chat | Connecting to the server chat2.sierracharts.com. Port 10065 2024-08-07 19:18:30.666 | DTC Client socket (5) | Creating socket. Using TLS 1.2. 2024-08-07 19:18:30.667 | DTC Client socket (5) | New receive buffer size: 0 2024-08-07 19:18:30.667 | DTC Client socket (5) | Connecting to IP: 67.214.125.8. 2024-08-07 19:18:31.020 | Chat | Network connection to server complete. 2024-08-07 19:18:31.020 | Chat | Starting socket receive thread. 2024-08-07 19:18:31.020 | Chat | Sending encoding request to server: Binary VLS. Compression: none 2024-08-07 19:18:31.949 | Chat | Setting DTC encoding to Binary VLS 2024-08-07 19:18:31.949 | Chat | Sending logon request message. 2024-08-07 19:18:32.266 | Chat | Received logon response. 2024-08-07 19:18:32.266 | Chat | Server Name: SC DTC Server. Build=50899M. 2024-08-07 19:18:32.266 | Chat | Server protocol version: 8. Client protocol version: 8 2024-08-07 19:18:32.266 | Chat | Successfully connected. Connected to SC DTC Protocol server. Service=chat_server.data|SymbolSettings=chat_server.data. 2024-08-07 19:18:32.266 | Chat | Trading is not supported. 2024-08-07 19:18:32.266 | Chat | MarketDepthIsSupported: 1 2024-08-07 19:18:32.266 | Chat | Server has requested a logoff. Reason: Unsupported version. Update with 'Help >> Download Current Version' 2024-08-07 19:18:32.266 | Chat | Waiting for socket receive thread to end 2024-08-07 19:18:32.266 | DTC Client socket (5) | CloseSocket call. 2024-08-07 19:18:32.266 | Chat | Disconnected from the server. 2024-08-07 19:18:32.266 | DTC Client socket (5) | Write in progress. Shutdown being delayed. PendingSize=0 2024-08-07 19:18:32.266 | Chat | Data feed disconnected. Will reconnect in 5 seconds. 2024-08-07 19:18:32.605 | DTC Client socket (5) | Write has completed. Shutdown being performed. 2024-08-07 19:18:32.605 | DTC Client socket (5) | Shutdown started. Waiting for graceful close. 2024-08-07 19:18:32.958 | DTC Client socket (5) | Socket gracefully closed by remote side. 2024-08-07 19:18:32.958 | DTC Client socket (5) | Closed. 2024-08-07 19:18:36.588 | DTC Client socket (0) | CloseSocket call. 2024-08-07 19:18:36.588 | Chat | Disconnected from the server. Date Time Of Last Edit: 2024-08-07 14:33:01
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| [2024-08-07 14:32:37] |
| Sierra_Chart Engineering - Posts: 17150 |
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We cannot help with your question as presented. We need to know what is meant by "data not loading". What exactly do you mean by this. And tell us one symbol you have an issue with. And also, you must update to the current latest version because the chat server requires it: Software Download: Fast Update The log is full of messages related to this. That is primarily if not completely what is shown here. The update is mandatory. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-07 14:33:24
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