Support Board
Date/Time: Sat, 23 Nov 2024 20:22:49 +0000
Crude oil data stopped ticking
View Count: 163
| [2024-07-30 18:15:03] |
| User910963 - Posts: 80 |
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Hello, I hope all is well. I noticed a week ago, that my footprint for Crude Oil stopped ticking. Then a few days ago, I received an email saying I would receive delayed data overall if I didn't log into my brokerage account to verify non professional status. I did the log in last night and all looked well. Then this morning, when I went to see what was up with Crude Oil for the day, I noticed the DOM stopped ticking all together. The VWAP is still ticking which is good. What should I do? |
| [2024-07-30 18:22:47] |
| John - SC Support - Posts: 36238 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-30 20:11:30] |
| User910963 - Posts: 80 |
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Well said. Thank you, John. It looks like the chart setting was pointed to the symbol of f.us.mcleu, when the correct front month is, I believe August or September and a completely new symbol.
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