Support Board
Date/Time: Sat, 23 Nov 2024 22:55:40 +0000
I connected Sierra Charts with my Broker IronBeam but no data
View Count: 142
| [2024-07-29 18:23:01] |
| KarlDeane - Posts: 1 |
|
Hi, I've signed up to Sierra with Ironbeam and got the denali feed connected, Ironbeam connected to sierra but I'm still getting a data issue that says symbols are not allowed, how can I fix this. 2024-07-29 18:10:02.246 | Trade activity files set size: 8 2024-07-29 18:10:02.347 | Reading Internal Order ID file. 2024-07-29 18:10:02.363 | Reading Trade Orders file. 2024-07-29 18:10:02.372 | Reading Trade Positions file. 2024-07-29 18:10:02.376 | Reading Trade Account Data files. 2024-07-29 18:10:02.386 | Software version: 2661 64-bit 2024-07-29 18:10:02.386 | Primary Thread ID: 30892 2024-07-29 18:10:02.386 | Usage end date: 2024-08-05 2024-07-29 18:10:02.386 | Enabled for: Advanced Features 2. 2024-07-29 18:10:02.386 | Enabled for: Sierra Chart Historical Data Service. 2024-07-29 18:10:02.386 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-29 18:10:02.386 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-29 18:10:02.386 | Enabled for exchange2: CME 2024-07-29 18:10:02.386 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-29 18:10:02.386 | Current selected Data/Trading service: Teton CME Order Routing 2024-07-29 18:10:02.386 | Custom symbol settings values: enabled 2024-07-29 18:10:02.386 | Chart Update Interval: 400 2024-07-29 18:10:02.386 | Intraday Data Storage Time Unit: 0 2024-07-29 18:10:02.386 | Time Zone: +00:00:00 (UTC+00) 2024-07-29 18:10:02.386 | 2024-07-29 18:10:02 Local computer time in UTC 2024-07-29 18:10:02.386 | 2024-07-29 18:10:02 Local computer time in SC Time Zone 2024-07-29 18:10:02.386 | 2024-07-29 18:10:00 Server time in UTC 2024-07-29 18:10:02.386 | Local computer UTC time and Server UTC time difference: 1 seconds. 2024-07-29 18:10:02.386 | Program path: C:\SierraChart\ 2024-07-29 18:10:02.386 | Data Files path: C:\SierraChart\Data\ 2024-07-29 18:10:02.386 | OS Version Number: 10.0 2024-07-29 18:10:02.386 | Locale Setting: C 2024-07-29 18:10:02.386 | DLLs: UserContributedStudies_64.dll 2024-07-29 18:10:02.386 | Allowed protected custom studies: 2024-07-29 18:10:02.386 | Crash reporter started: true 2024-07-29 18:10:02.386 | 2024-07-29 18:10:02.420 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2024-07-29 18:10:02.479 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-29 18:10:02.561 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-29 18:10:02.561 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-07-29 18:10:02.750 | Received 5 login tokens. 2024-07-29 18:10:03.523 | Symbol settings MD5 received. Request ID: 1. 2024-07-29 18:10:03.523 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2024-07-29 18:10:04.917 | Requested user files to download. 2024-07-29 18:10:06.918 | 2024-07-29 18:10:06.918 | Teton CME Order Routing | Firm: IronBeam 2024-07-29 18:10:06.921 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 2024-07-29 18:10:07.042 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-07-29 18:10:07.042 | DTC Client socket (1) | New receive buffer size: 0 2024-07-29 18:10:07.042 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2024-07-29 18:10:07.070 | Teton CME Order Routing | Network connection to server complete. 2024-07-29 18:10:07.070 | Teton CME Order Routing | Starting socket receive thread. 2024-07-29 18:10:07.070 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2024-07-29 18:10:07.158 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2024-07-29 18:10:07.158 | Teton CME Order Routing | Sending logon request message. 2024-07-29 18:10:07.386 | Teton CME Order Routing | Received logon response. 2024-07-29 18:10:07.386 | Teton CME Order Routing | Server Name: SC DTC Server. Build=50039. 2024-07-29 18:10:07.386 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2024-07-29 18:10:07.386 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. 2024-07-29 18:10:07.386 | Teton CME Order Routing | Trading is supported. 2024-07-29 18:10:07.386 | Teton CME Order Routing | Order cancel and replace is supported. 2024-07-29 18:10:07.386 | Teton CME Order Routing | OCO Orders supported. 2024-07-29 18:10:07.386 | Teton CME Order Routing | Bracket Orders supported. 2024-07-29 18:10:07.386 | Teton CME Order Routing | MarketDepthIsSupported: 1 2024-07-29 18:10:07.386 | Teton CME Order Routing | Connected to server complete. 2024-07-29 18:10:07.387 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-07-29 18:10:07.387 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2024-07-29 18:10:07.387 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 00:00:00.000000 2024-07-29 18:10:07.412 | Updated verified funded futures trading account ending date to: 2024-08-28 18:10:07 2024-07-29 18:10:07.426 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=23133147 2024-07-29 18:10:10.141 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-07-29 18:10:10.185 | XAUUSD 1 Min #1 | Reloading chart. 2024-07-29 18:10:10.202 | XAUUSD Daily #2 | Reloading chart. 2024-07-29 18:10:10.219 | US30 1 Min #3 | Reloading chart. 2024-07-29 18:10:10.240 | USOil 1 Min #4 | Reloading chart. 2024-07-29 18:10:10.258 | ESU24-CME 1 Min #5 | Reloading chart. 2024-07-29 18:10:10.279 | SPX500 Daily #6 | Reloading chart. 2024-07-29 18:10:10.299 | EURUSD Daily #7 | Reloading chart. 2024-07-29 18:10:10.317 | EURUSD 5 Min #8 | Reloading chart. 2024-07-29 18:10:10.332 | ESU24-CME #9 | Reloading chart. 2024-07-29 18:10:10.635 | ESU24-CME 1 Min #10 | Reloading chart. 2024-07-29 18:10:10.654 | AAPL-NQTV 5 Min #11 | Reloading chart. 2024-07-29 18:10:10.672 | SPY 1 Min #12 | Reloading chart. 2024-07-29 18:10:10.753 | US30 1 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\US30.scid 2024-07-29 18:10:10.754 | US30 1 Min #3 | Chart data loading complete. 2024-07-29 18:10:10.757 | XAUUSD Daily #2 | Chart data loading complete. 2024-07-29 18:10:10.765 | XAUUSD 1 Min #1 | Chart data loading complete. 2024-07-29 18:10:10.766 | USOil 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\USOil.scid 2024-07-29 18:10:10.766 | USOil 1 Min #4 | Chart data loading complete. 2024-07-29 18:10:10.769 | ESU24-CME 1 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU24-CME.scid 2024-07-29 18:10:10.770 | ESU24-CME 1 Min #5 | Chart data loading complete. 2024-07-29 18:10:10.773 | SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly 2024-07-29 18:10:10.773 | SPX500 Daily #6 | Chart data loading complete. 2024-07-29 18:10:10.779 | EURUSD Daily #7 | Chart data loading complete. 2024-07-29 18:10:10.782 | ESU24-CME #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU24-CME.scid 2024-07-29 18:10:10.783 | ESU24-CME #9 | Chart data loading complete. 2024-07-29 18:10:10.785 | EURUSD 5 Min #8 | Chart data loading complete. 2024-07-29 18:10:10.788 | ESU24-CME 1 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU24-CME.scid 2024-07-29 18:10:10.789 | ESU24-CME 1 Min #10 | Chart data loading complete. 2024-07-29 18:10:10.792 | AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid 2024-07-29 18:10:10.793 | AAPL-NQTV 5 Min #11 | Chart data loading complete. 2024-07-29 18:10:10.797 | SPY 1 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPY.scid 2024-07-29 18:10:10.798 | SPY 1 Min #12 | Chart data loading complete. 2024-07-29 18:10:10.900 | Using Bid/Ask average for last trade price for XAUUSD 2024-07-29 18:10:10.900 | Using symbol data fast lookup vector 2024-07-29 18:10:10.900 | SC Data with Depth | Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm 2024-07-29 18:10:10.903 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 10048 2024-07-29 18:10:10.906 | SC Data with Depth | Requesting security definition data for: XAUUSD. ID: 1 2024-07-29 18:10:10.906 | Starting DelayedDownloadMonitoringTimer 2024-07-29 18:10:10.906 | Starting HDTimeoutTimer 2024-07-29 18:10:10.906 | Added historical Intraday data request for XAUUSD to the queue. 2024-07-29 18:10:10.906 | Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2024-07-29 18:10:10.908 | Triggering next historical data download in queue. 2024-07-29 18:10:10.913 | Delaying start of download for XAUUSD. 2024-07-29 18:10:10.915 | Using Bid/Ask average for last trade price for US30 2024-07-29 18:10:10.915 | Symbol not allowed: US30 * 2024-07-29 18:10:10.919 | Using Bid/Ask average for last trade price for USOil 2024-07-29 18:10:10.919 | Symbol not allowed: USOil * 2024-07-29 18:10:10.919 | Symbol not allowed: ESU24-CME * 2024-07-29 18:10:10.919 | Using Bid/Ask average for last trade price for SPX500 2024-07-29 18:10:10.919 | Symbol not allowed: SPX500 * 2024-07-29 18:10:10.919 | Using Bid/Ask average for last trade price for EURUSD 2024-07-29 18:10:10.919 | SC Data with Depth | Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm 2024-07-29 18:10:10.919 | SC Data with Depth | Requesting security definition data for: EURUSD. ID: 6 2024-07-29 18:10:10.920 | Added historical Intraday data request for EURUSD to the queue. 2024-07-29 18:10:10.920 | Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2024-07-29 18:10:10.920 | Triggering next historical data download in queue. 2024-07-29 18:10:11.010 | DTC Client socket (2) | Creating socket. 2024-07-29 18:10:11.010 | DTC Client socket (2) | New receive buffer size: 0 2024-07-29 18:10:11.010 | DTC Client socket (2) | Connecting to IP: 69.39.70.241. 2024-07-29 18:10:11.044 | SC Data with Depth | Network connection to server complete. 2024-07-29 18:10:11.044 | SC Data with Depth | Starting socket receive thread. 2024-07-29 18:10:11.044 | SC Data with Depth | Sending encoding request to server: Binary VLS. Compression: standard 2024-07-29 18:10:11.053 | Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data 2024-07-29 18:10:11.053 | Symbol not allowed: AAPL-NQTV * 2024-07-29 18:10:11.080 | Mapping SPY to SPY. Service code: us_equities_utp_cta_exchange.data 2024-07-29 18:10:11.080 | Symbol not allowed: SPY * 2024-07-29 18:10:11.083 | SPX500 Daily #6 | Reloading chart. 2024-07-29 18:10:11.089 | SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly 2024-07-29 18:10:11.089 | SPX500 Daily #6 | Chart data loading complete. 2024-07-29 18:10:11.115 | SC Data with Depth | Setting DTC encoding to Binary VLS 2024-07-29 18:10:11.115 | SC Data with Depth | Sending logon request message. 2024-07-29 18:10:11.489 | SC Data with Depth | Received logon response. 2024-07-29 18:10:11.489 | SC Data with Depth | Server Name: SC Realtime Server. 2024-07-29 18:10:11.489 | SC Data with Depth | Server protocol version: 8. Client protocol version: 8 2024-07-29 18:10:11.489 | SC Data with Depth | Successfully connected. 2024-07-29 18:10:11.489 | SC Data with Depth | Trading is not supported. 2024-07-29 18:10:11.489 | SC Data with Depth | MarketDepthIsSupported: 1 2024-07-29 18:10:11.489 | SC Data with Depth | Restarting real-time data updates for symbol: EURUSD 2024-07-29 18:10:11.489 | SC Data with Depth | Restarting real-time data updates for symbol: XAUUSD 2024-07-29 18:10:11.615 | SC Data with Depth | Setting external service identifier for symbol EURUSD to 18 2024-07-29 18:10:11.615 | SC Data with Depth | Received security definition for symbol EURUSD 2024-07-29 18:10:11.615 | SC Data with Depth | Setting external service identifier for symbol XAUUSD to 62 2024-07-29 18:10:11.615 | SC Data with Depth | Received security definition for symbol XAUUSD 2024-07-29 18:10:16.897 | HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm 2024-07-29 18:10:16.897 | HD Request # 1 | Download start date-time: 2024-07-29 11:59:39.000000. File last date-time: 2024-07-29 11:59:39.781000 2024-07-29 18:10:16.897 | HD Request # 1 | Using server: ds12.sierracharts.com port 10150 2024-07-29 18:10:16.897 | Socket (3) | Creating socket. 2024-07-29 18:10:16.897 | Socket (3) | New receive buffer size: 0 2024-07-29 18:10:16.897 | Socket (3) | Connecting to IP: 69.39.70.241. 2024-07-29 18:10:16.975 | HD Request # 1 | Setting DTC encoding to Binary VLS 2024-07-29 18:10:16.975 | HD Request # 1 | Sending historical data logon request message. 2024-07-29 18:10:17.239 | HD Request # 1 | Requesting Intraday data. Start date-time: 2024-07-29 11:59:39. Record interval: 0. Symbol: XAUUSD 2024-07-29 18:10:17.275 | HD Request # 1 | Decompressing data. 2024-07-29 18:10:17.411 | HD Request # 1 | Receiving Intraday data for XAUUSD starting at 2024-07-29 11:59:39.017000 2024-07-29 18:10:17.544 | HD Request # 1 | Timestamp of first Intraday data file record written: 2024-07-29 11:59:40.772000. 2024-07-29 18:10:18.118 | Socket (3) | CloseSocket call. 2024-07-29 18:10:18.118 | Historical data download thread signaled to stop. 2024-07-29 18:10:18.118 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-07-29 18:10:18.118 | HD Request # 1 | Received 183596 Intraday data records from 2024-07-29 11:59:39.017000 to 2024-07-29 18:10:16.205001 (6.2 hours. Delay: 1.9 seconds) and wrote 183592 records for XAUUSD 2024-07-29 18:10:18.122 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2024-07-29 18:10:16.205001 2024-07-29 18:10:18.122 | HD Request # 1 | Completion time: 2s. 2024-07-29 18:10:18.122 | HD Request # 1 | Intraday data download complete for XAUUSD. Unique request ID: 1 2024-07-29 18:10:18.122 | Removing historical data download ID 1. 2024-07-29 18:10:18.122 | Real-time Intraday chart data file updates started for XAUUSD 2024-07-29 18:10:18.122 | Intraday chart data file opened for XAUUSD 2024-07-29 18:10:18.122 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2024-07-29 18:10:18.122 | 2024-07-29 18:10:18.122 | Triggering next historical data download in queue. 2024-07-29 18:10:18.122 | HD Request # 2 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm 2024-07-29 18:10:18.122 | HD Request # 2 | Download start date-time: 2024-07-29 11:59:40.000000. File last date-time: 2024-07-29 11:59:40.295000 2024-07-29 18:10:18.123 | HD Request # 2 | Using server: ds13-2.sierracharts.com port 10149 2024-07-29 18:10:18.155 | Socket (3) | Socket gracefully closed by remote side. 2024-07-29 18:10:18.155 | Socket (3) | Closed. 2024-07-29 18:10:18.250 | Socket (4) | Creating socket. 2024-07-29 18:10:18.250 | Socket (4) | New receive buffer size: 0 2024-07-29 18:10:18.250 | Socket (4) | Connecting to IP: 64.158.105.203. 2024-07-29 18:10:18.448 | HD Request # 2 | Setting DTC encoding to Binary VLS 2024-07-29 18:10:18.448 | HD Request # 2 | Sending historical data logon request message. 2024-07-29 18:10:18.565 | HD Request # 2 | Requesting Intraday data. Start date-time: 2024-07-29 11:59:40. Record interval: 0. Symbol: EURUSD 2024-07-29 18:10:18.647 | HD Request # 2 | Decompressing data. 2024-07-29 18:10:18.915 | HD Request # 2 | Receiving Intraday data for EURUSD starting at 2024-07-29 11:59:40.230000 2024-07-29 18:10:19.159 | HD Request # 2 | Timestamp of first Intraday data file record written: 2024-07-29 11:59:40.307000. 2024-07-29 18:10:19.296 | Socket (4) | CloseSocket call. 2024-07-29 18:10:19.296 | Socket (4) | Shutdown started. Waiting for graceful close. 2024-07-29 18:10:19.296 | Historical data download thread signaled to stop. 2024-07-29 18:10:19.296 | HD Request # 2 | Received 55257 Intraday data records from 2024-07-29 11:59:40.230000 to 2024-07-29 18:10:19.191000 (6.2 hours. Delay: 0.1 seconds) and wrote 55253 records for EURUSD 2024-07-29 18:10:19.301 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2024-07-29 18:10:19.191000 2024-07-29 18:10:19.301 | Added 1 Time and Sales records to Intraday data file for EURUSD after download. 2024-07-29 18:10:19.301 | HD Request # 2 | Completion time: 1s. 2024-07-29 18:10:19.301 | HD Request # 2 | Intraday data download complete for EURUSD. Unique request ID: 2 2024-07-29 18:10:19.301 | Removing historical data download ID 2. 2024-07-29 18:10:19.301 | Real-time Intraday chart data file updates started for EURUSD 2024-07-29 18:10:19.301 | Intraday chart data file opened for EURUSD 2024-07-29 18:10:19.301 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2024-07-29 18:10:19.301 | 2024-07-29 18:10:19.301 | No download requests in the queue to start downloads for. 2024-07-29 18:10:19.380 | Socket (4) | Socket gracefully closed by remote side. 2024-07-29 18:10:19.380 | Socket (4) | Closed. 2024-07-29 18:10:22.557 | Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 27268 2024-07-29 18:10:22.557 | Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 27268 2024-07-29 18:10:27.425 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2024-07-29 18:10:27.866 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2024-08-28"}. Success=true |
Private File |
| [2024-07-29 18:45:50] |
| John - SC Support - Posts: 36238 |
|
You are on a trial. As such, you can only connect to the "SC Data - All Services" or "Trading Evaluator" services. You are also limited in what symbols you have access to. Refer to the following: Sierra Chart Trial Account For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: