Support Board
Date/Time: Sat, 23 Nov 2024 21:48:02 +0000
Rithmic data feed connexion issue
View Count: 158
| [2024-07-29 07:55:55] |
| User848050 - Posts: 2 |
|
I have the following message when I try to connect to Rithmic data feed : 2024-07-29 07:48:50.376 | Trade activity files set size: 138 2024-07-29 07:48:50.387 | Rithmic Direct - DTC | Processed connection points. Count: 278 2024-07-29 07:48:50.388 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2024-07-29 07:48:50.389 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2024-07-29 07:48:50.389 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2024-07-29 07:48:50.438 | Reading Internal Order ID file. 2024-07-29 07:48:50.439 | Reading Trade Orders file. 2024-07-29 07:48:50.439 | Reading Trade Positions file. 2024-07-29 07:48:50.439 | Reading Trade Account Data files. 2024-07-29 07:48:50.440 | Software version: 2661 64-bit 2024-07-29 07:48:50.440 | Primary Thread ID: 1148 2024-07-29 07:48:50.440 | Usage end date: 2024-08-29 2024-07-29 07:48:50.441 | Enabled for: Advanced Features 2. 2024-07-29 07:48:50.441 | Enabled for: Sierra Chart Historical Data Service. 2024-07-29 07:48:50.441 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-07-29 07:48:50.441 | Enabled for: Delayed Denali Exchange Data Feed. 2024-07-29 07:48:50.441 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-07-29 07:48:50.441 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-07-29 07:48:50.441 | Custom symbol settings values: enabled 2024-07-29 07:48:50.441 | Chart Update Interval: 500 2024-07-29 07:48:50.441 | Intraday Data Storage Time Unit: 1 2024-07-29 07:48:50.441 | Time Zone: +00:00:00 (UTC+00) 2024-07-29 07:48:50.441 | 2024-07-29 07:48:50 Local computer time in UTC 2024-07-29 07:48:50.441 | 2024-07-29 07:48:50 Local computer time in SC Time Zone 2024-07-29 07:48:50.441 | 2024-07-29 07:48:48 Server time in UTC 2024-07-29 07:48:50.441 | Local computer UTC time and Server UTC time difference: 2 seconds. 2024-07-29 07:48:50.441 | Program path: C:\SierraChart\ 2024-07-29 07:48:50.441 | Data Files path: C:\SierraChart\Data\ 2024-07-29 07:48:50.441 | OS Version Number: 10.0 2024-07-29 07:48:50.441 | Locale Setting: C 2024-07-29 07:48:50.441 | DLLs: UserContributedStudies_64.dll 2024-07-29 07:48:50.441 | Allowed protected custom studies: 2024-07-29 07:48:50.441 | Crash reporter started: true 2024-07-29 07:48:50.441 | 2024-07-29 07:48:50.469 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2024-07-29 07:48:50.523 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-29 07:48:50.679 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-29 07:48:50.679 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2024-07-29 07:48:50.933 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 65002 2024-07-29 07:48:50.934 | Rithmic Direct - DTC | Processed connection points. Count: 278 2024-07-29 07:48:50.995 | Received 5 login tokens. 2024-07-29 07:48:51.210 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2024-07-29 07:48:51.210 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2024-07-29 07:48:51.292 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2024-07-29 07:48:51.292 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2024-07-29 07:48:51.791 | Symbol settings MD5 received. Request ID: 1. 2024-07-29 07:48:51.791 | Symbol settings are up-to-date for rithmic_v2.trading. 2024-07-29 07:48:52.984 | Requested user files to download. 2024-07-29 07:48:54.993 | 2024-07-29 07:48:54.993 | Rithmic Direct - DTC | Using server connection: 2024-07-29 07:48:54.993 | Rithmic Direct - DTC | Trading server address/port: 2024-07-29 07:48:54.995 | Rithmic Direct - DTC | Remote address is not set. 2024-07-29 07:48:54.995 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-29 07:48:54.995 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:48:55.009 | DTC Client socket (0) | CloseSocket call. 2024-07-29 07:48:55.009 | Rithmic Direct - DTC | Disconnected. 2024-07-29 07:48:55.009 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:48:58.232 | Files to Open on Startup | Opening file: ExampleChartbook.cht 2024-07-29 07:48:59.022 | 2024-07-29 07:48:59.022 | Rithmic Direct - DTC | Using server connection: 2024-07-29 07:48:59.022 | Rithmic Direct - DTC | Trading server address/port: 2024-07-29 07:48:59.022 | Rithmic Direct - DTC | Remote address is not set. 2024-07-29 07:48:59.022 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-29 07:48:59.022 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:48:59.038 | DTC Client socket (0) | CloseSocket call. 2024-07-29 07:48:59.038 | Rithmic Direct - DTC | Disconnected. 2024-07-29 07:48:59.038 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:49:03.026 | 2024-07-29 07:49:03.026 | Rithmic Direct - DTC | Using server connection: 2024-07-29 07:49:03.026 | Rithmic Direct - DTC | Trading server address/port: 2024-07-29 07:49:03.026 | Rithmic Direct - DTC | Remote address is not set. 2024-07-29 07:49:03.026 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-29 07:49:03.026 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:49:03.041 | DTC Client socket (0) | CloseSocket call. 2024-07-29 07:49:03.041 | Rithmic Direct - DTC | Disconnected. 2024-07-29 07:49:03.041 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:49:07.054 | 2024-07-29 07:49:07.054 | Rithmic Direct - DTC | Using server connection: 2024-07-29 07:49:07.054 | Rithmic Direct - DTC | Trading server address/port: 2024-07-29 07:49:07.054 | Rithmic Direct - DTC | Remote address is not set. 2024-07-29 07:49:07.054 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-29 07:49:07.054 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:49:07.070 | DTC Client socket (0) | CloseSocket call. 2024-07-29 07:49:07.070 | Rithmic Direct - DTC | Disconnected. 2024-07-29 07:49:07.070 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:49:11.069 | 2024-07-29 07:49:11.069 | Rithmic Direct - DTC | Using server connection: 2024-07-29 07:49:11.069 | Rithmic Direct - DTC | Trading server address/port: 2024-07-29 07:49:11.069 | Rithmic Direct - DTC | Remote address is not set. 2024-07-29 07:49:11.069 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-07-29 07:49:11.069 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:49:11.084 | DTC Client socket (0) | CloseSocket call. 2024-07-29 07:49:11.084 | Rithmic Direct - DTC | Disconnected. 2024-07-29 07:49:11.084 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-07-29 07:49:12.386 | File >> Disconnect selected. 2024-07-29 07:49:12.386 | DTC Client socket (0) | CloseSocket call. 2024-07-29 07:49:12.386 | Rithmic Direct - DTC | Disconnected. 2024-07-29 07:49:31.098 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. 2024-07-29 07:49:31.098 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 0 2024-07-29 07:49:31.098 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 216.66.0.130. 2024-07-29 07:49:31.605 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 65002 2024-07-29 07:49:31.606 | Rithmic Direct - DTC | Processed connection points. Count: 278 2024-07-29 07:49:31.868 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | CloseSocket call. 2024-07-29 07:49:31.868 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. 2024-07-29 07:49:31.951 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. 2024-07-29 07:49:31.951 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (1) | Closed. 2024-07-29 07:50:04.128 | The message log has been sent to support. * 2024-07-29 07:50:04.166 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. 2024-07-29 07:50:04.166 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 2024-07-29 07:50:04.166 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 64.158.105.204. 2024-07-29 07:50:04.819 | The Message Log was sent. Result: Message Log received. * 2024-07-29 07:50:05.056 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. 2024-07-29 07:50:05.056 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2024-07-29 07:50:05.211 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2024-07-29 07:50:05.211 | HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. |
| [2024-07-29 17:13:37] |
| John - SC Support - Posts: 36238 |
|
This is the problem: 2024-07-29 07:49:11.069 | Rithmic Direct - DTC | Using server connection:
2024-07-29 07:49:11.069 | Rithmic Direct - DTC | Trading server address/port: 2024-07-29 07:49:11.069 | Rithmic Direct - DTC | Remote address is not set. Follow the Rithmic set up instructions here: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-29 17:20:14] |
| User848050 - Posts: 2 |
|
Thank you, everything working good now !
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