Support Board
Date/Time: Sat, 23 Nov 2024 21:29:22 +0000
RVX_CGI Not Updating
View Count: 293
| [2024-07-26 02:44:42] |
| User278450 - Posts: 4 |
|
My intraday chart for RVX_CGI from the CBOE Global Indexes does not have data past 2024-06-28 I worked through the trouble shooting steps in "Help topic 3: Charts not Updating/Blank Charts" but cannot data past 6-28 to load, and do not see errors in the Message Log. Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart I think it is diagnostically relevant that the Window >> Current Quote Window has all zeros for values. There is no LastPrice and LastSize. From the CBOE web site, the RVX symbol is still being calculated and published, so I don't think it was deprecated. https://www.cboe.com/us/indices/dashboard/rvx/ |
| [2024-07-26 14:39:53] |
| Sierra_Chart Engineering - Posts: 17152 |
|
Data for that symbol is definitively not available. We cannot provide any further help. It is not available. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-26 18:31:21] |
| User551647 - Posts: 22 |
|
EDIT: I have to change my original post significantly since I just deleted all the respective . scid and .dly files to make SC to redownload them. The situation is now as follows: • I have the intraday data for: VIX, VVIX, VXN, VXD, GVZ, OVX, VXTLT, VXAPL, VXAZN, VXGS • I don’t have intraday data for EVZ and VXGOG (or I believe only the most recent real time data points, but it does not seem to be downloading past data) • I have historical data only for today for: all except RVX, which was expected based on the fact that you mentioned in another thread that CBOE has changed some categories of the data feed. The addition of these volatility indices to SC has been great for me and if there was another fee to pay for the other categories I could imaging doing so. Would be great if you could investigate this again and see if those indices can be brought back to life. Date Time Of Last Edit: 2024-07-26 18:54:27
|
| [2024-07-29 16:42:57] |
| SC Support - Posts: 1895 |
|
Regarding "I don’t have intraday data for EVZ and VXGOG (or I believe only the most recent real time data points, but it does not seem to be downloading past data)" >> the instruments "EVZ" and "VXGOG" are specific to the Cboe Global Indices (CGI) Channel -- as of August 1st you will only have access to the instrument on the CBOE Global Indices (a) MAIN and (b) iNAV channels. I will confirm this week that we are permanently losing access to the (c) "CGI" Channel. Date Time Of Last Edit: 2024-07-29 16:51:41
|
To post a message in this thread, you need to log in with your Sierra Chart account: