Support Board
Date/Time: Sat, 23 Nov 2024 18:52:13 +0000
Delayed Data
View Count: 491
| [2024-06-07 02:12:55] |
| User24242424 - Posts: 11 |
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Hi , I am getting delayed data after fulfilling the once-a-month CME Group market data rules for non-professionals. Thank You Manish |
| [2024-06-07 12:35:43] |
| User24242424 - Posts: 11 |
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Hi, My data is also not getting automatically updated. When I manually updates to that point only but not after that. Thank you |
| [2024-06-07 13:19:47] |
| Sierra_Chart Engineering - Posts: 17150 |
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You are running an older version of Sierra Chart and you need to update. Instructions to update: Software Download: Fast Update ---- The reason you're getting delayed data is because: The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-07 13:20:26
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| [2024-06-07 14:20:27] |
| User24242424 - Posts: 11 |
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I updated to the latest Version 12 and verified in the last month that you have a live, funded, futures trading account but still facing the same issue.
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| [2024-06-07 16:55:08] |
| John - SC Support - Posts: 36238 |
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Your "Verified Until" date the CME Non-Professional status is showing as "2024-06-01", so this is expired. You need to connect again to your live, funded, futures trading account in order to update this date. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 14:39:10] |
| User24242424 - Posts: 11 |
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Hi, I am following the process of verification which i have been doing for last 1 year but its still showing verification expired.
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| [2024-06-10 15:34:07] |
| John - SC Support - Posts: 36238 |
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What trading service are you trying to connect to and who is your broker?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 16:23:09] |
| User24242424 - Posts: 11 |
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I am connecting to SC Data - All Services and my broker is Tradovate.
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| [2024-06-10 16:58:56] |
| John - SC Support - Posts: 36238 |
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"SC Data - All Services" is not a valid trading service. That is our service to connect to when you do not have a trading account. So this will not do anything to update your "Verified Until" date. Tradovate does not allow for connectivity with Sierra Chart, so you can not use them to verify your "non-professional" standing. This has been this way for a long time. We see that you made a connection to a valid trading service on May 2, 2024. It could not have been Tradovate that you connected to at that time, as you can not connect to Tradovate with Sierra Chart. What broker/trading service were you using at that time? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-10 17:48:21] |
| User24242424 - Posts: 11 |
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I have not done any changes. How should I find / I also have account with TD Ameritrade (now changed to Schwab) and Fidelity. May be one of them.
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| [2024-06-10 19:40:56] |
| John - SC Support - Posts: 36238 |
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Sierra Chart does not interface to either TD Ameritrade (Schwab) or Fidelity. We have support for Interactive Brokers, or brokers that support CQG, Rithmic, or Teton for order routing. You definitely connected to a valid account that Sierra Chart can connect to, on May 2, 2024. But we do not know what that account was. Nor is there any way for us to find out what it was. All we can really do now is continue to move forward. If you do not have an account that qualifies for the CME Non-Professional requirement, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-10 19:41:18
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| [2024-06-10 19:58:35] |
| User24242424 - Posts: 11 |
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I have subscription of Denali. Will it help getting live data?
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| [2024-06-10 20:55:33] |
| John - SC Support - Posts: 36238 |
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Since you are subscribed to a CME Group exchange, that is why you need to go through this verification process. Refer to the information at the following link: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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