Support Board
Date/Time: Sat, 23 Nov 2024 15:03:21 +0000
Emergency activation
View Count: 284
| [2024-04-01 12:18:46] |
| 180511 - Posts: 1 |
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Hello, I am trying to use to emergency activation link but it is saying that Your account is not expired, therefore the Emergency Account Activation feature is not available. but my denali subscription was deactivated today, but it still wont let me use it. any help would be greatly appreciated |
| [2024-04-01 15:22:12] |
| John - SC Support - Posts: 36238 |
|
The Emergency Account Activation is only for your package. For this, you have 23 days remaining, which is why you can not use this option. The exchange that you had activated did not renew today (April 1, 2024) since you did not have enough funds in your account to cover the cost. There is no "Emergency Activation" option for the exchanges, as these fees go to the exchanges themselves and they do not offer such an item. Therefore, to activate the exchange, you need to add the appropriate funds and then you can re-activate it. You can add funds here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop And you can re-activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices#RecentlyDeactivatedRecurringServices -- If necessary, you can always activate a different exchange option, as there are less expensive options. If you want to do this, then you would go to the following page to do so: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-26 14:33:33] |
| User717569 - Posts: 14 |
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Hi, I’ve sent a support ticket yesterday and I haven’t receive a response yet about the emergency activation option. It won’t let me use it and my funds will arrive this week anyway. Can you please help? Thank you! |
| [2024-08-26 19:29:50] |
| John - SC Support - Posts: 36238 |
|
You have used your limit of Emergency Activation options, which is why you can not use it any further. We have given you 5 free days of Usage Time. But this is the only time that we can do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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