Support Board
Date/Time: Sat, 23 Nov 2024 16:44:40 +0000
Trial Activation - SMS Error
View Count: 1728
| [2023-08-03 08:00:39] |
| User691492 - Posts: 1 |
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Requesting support to help me fully activate the trial account. Receiving an error when requesting and SMS code - something to the effect that the code has / will not be sent. Now receiving the following error, despite not having received a code: "ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed." NB, SMS number inputted iaw step 3 of the Trial Accounts and Activation page. Number is a UK code (44), unsure if this is a factor. Thanks |
| [2023-08-03 14:41:00] |
| John - SC Support - Posts: 36238 |
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We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-06 21:56:38] |
| Richard w Jackson - Posts: 1 |
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I am trying to activate the trial, but get no text message.Now I am at the limit and it wont send me a code. Is this a forboding warning of your software. the ticket right above is the same problem? I had heard that this was exceptional software. Thank you for your time.
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| [2023-08-07 13:59:37] |
| John - SC Support - Posts: 36238 |
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Richard w Jackson: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-13 16:41:45] |
| User504107 - Posts: 3 |
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Hi, I am trying to activate the trial but this message shows up. How can I fix that. "{"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed."} |
| [2023-11-13 17:08:59] |
| User178334 - Posts: 1 |
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Requesting support to help me activate the trial account. Receiving an error when requesting and SMS code - something to the effect that the code has / will not be sent. Now receiving the following error, despite not having received a code: "ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed." Number is a GE code (49), unsure if this is a factor. Can anyone help or assist please? Best regards, |
| [2023-11-13 21:20:02] |
| Sierra_Chart Engineering - Posts: 17150 |
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Both of your trial accounts are now active.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-14 16:28:17] |
| User504107 - Posts: 3 |
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Hello, My trial account still does not work and in the phone number it says "{"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed."} |
| [2023-11-14 17:02:27] |
| Sierra_Chart Engineering - Posts: 17150 |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". To get started with Sierra Chart, follow the Sierra Chart setup instructions here: Sierra Chart Setup Instructions 1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-14 17:20:59] |
| User504107 - Posts: 3 |
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Thank you. I see the account free trial is activated but data it says "not connected". Do you know how I can connect the data?
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| [2024-01-18 12:58:42] |
| User409100 - Posts: 2 |
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Hello I am getting the error message it said the code was sent to my phone but I never received anything could I get help in activating my account please
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| [2024-01-18 16:33:44] |
| John - SC Support - Posts: 36238 |
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User504107: Your account was expired, which is why you were not able to connect. We see that you did not use the time from your trial, therefore we have reset and activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-01-18 16:34:14] |
| John - SC Support - Posts: 36238 |
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User409100: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-07 22:35:23] |
| JayzTrading - Posts: 1 |
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Requesting support to help me fully activate the trial account. Receiving an error when requesting and SMS code - something to the effect that the code has / will not be sent. Now receiving the following error, despite not having received a code: "ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed." NB, SMS number inputted iaw step 3 of the Trial Accounts and Activation page. Number is a FR code 33 Date Time Of Last Edit: 2024-02-07 22:35:54
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| [2024-02-07 23:20:54] |
| John - SC Support - Posts: 36238 |
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JayzTrading: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-15 20:49:39] |
| swish - Posts: 1 |
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I am having the same issue. Can mine be activated aswell please? I typed in my number correctly but no SMS.
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| [2024-02-15 21:01:51] |
| John - SC Support - Posts: 36238 |
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swish: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-02-16 20:09:22] |
| User674173 - Posts: 1 |
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i have the same issue
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| [2024-02-16 22:10:22] |
| John - SC Support - Posts: 36238 |
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User674173: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-02 10:57:51] |
| acryptobiz - Posts: 1 |
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Hi, I have the same issue : "Failed to send code to number. Maximum number of SMS messages already sent to SMS number. Further tries not allowed." Can you help me ? Thank you ! |
| [2024-03-02 16:44:19] |
| User145639 - Posts: 1 |
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Did not receive SMS text.
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| [2024-03-04 14:12:24] |
| John - SC Support - Posts: 36238 |
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acryptobiz: We have activated the trial for your account For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-04 14:13:08] |
| John - SC Support - Posts: 36238 |
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User145639: We see you are now on Package 3, so there is nothing for us to activate. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-03-18 18:19:18] |
| djtrader11 - Posts: 1 |
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{"ERROR":"Failed to send code to number. Maximum number of SMS messages already sent to Sierra Chart account using different SMS numbers. Further tries not Above is the error message im getting & i only requested twice. can you please send verification on here? |
| [2024-03-18 20:44:50] |
| John - SC Support - Posts: 36238 |
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djtrader11: We have activated the trial for your account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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