Support Board
Date/Time: Fri, 29 Nov 2024 10:35:57 +0000
Charts are blank
View Count: 415
| [2023-02-19 20:08:22] |
| AMINE BERRECHACH - Posts: 26 |
|
Hi i just renewed my membership today after some break and i got surprised that when i open a chart its just a blank black screen I tried some tweaks earlier that day And it worked but the charts are not to date ( the date on the charts are where the last time i used them 2023/01/18) Can you help me fix this issue please This a reference image : https://ibb.co/37QXMKp Also the message log says “Currently no data in file to display" Date Time Of Last Edit: 2023-02-19 20:25:27
|
| [2023-02-19 21:15:12] |
| Sierra_Chart Engineering - Posts: 17226 |
|
Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-02-19 21:15:19
|
| [2023-02-19 21:29:58] |
| AMINE BERRECHACH - Posts: 26 |
|
https://www.sierrachart.com/image.php?Image=1676842007119.png THE CHART ALSO DON T SHOW THE TIME AND PRICE SCALE AND YOU CANT T EVEN DRAW SOMETHING IN IT ALSO THE MESSAGE LOG SAYS THAT ( CURRENTLY NO DATA IN FILE TO DISPLAY) DESPITE I AM USING THE RIGHT FUTURES CONTRACT CAN YOU NOW TELL WHAT THE ISSUE PLEASE Date Time Of Last Edit: 2023-02-19 21:38:35
|
| [2023-02-19 21:57:27] |
| Sierra_Chart Engineering - Posts: 17226 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-19 22:08:25] |
| AMINE BERRECHACH - Posts: 26 |
|
THIS IS THE MESSAGE LOG I HOPE YOU CAN FIX : Software version: 2482 64-bit | 2023-02-19 22:04:08.502 Primary Thread ID: 652 | 2023-02-19 22:04:08.502 Usage end date: 2023-03-22 | 2023-02-19 22:04:08.502 Enabled for: Advanced Features 2. | 2023-02-19 22:04:08.502 Enabled for: Sierra Chart Historical Data Service. | 2023-02-19 22:04:08.502 Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-19 22:04:08.502 Enabled for exchange2: fairx_exchange.data | 2023-02-19 22:04:08.502 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-19 22:04:08.502 Current selected Data/Trading service: SC Data - All Services | 2023-02-19 22:04:08.502 Custom symbol settings values: enabled | 2023-02-19 22:04:08.502 Chart Update Interval: 500 | 2023-02-19 22:04:08.502 Intraday Data Storage Time Unit: 0 | 2023-02-19 22:04:08.502 Time Zone: +00:00:00 (UTC+00) | 2023-02-19 22:04:08.502 2023-02-19 22:04:08 Local computer time in UTC | 2023-02-19 22:04:08.502 2023-02-19 22:04:08 Local computer time in SC Time Zone | 2023-02-19 22:04:08.502 2023-02-19 21:22:06 Server time in UTC | 2023-02-19 22:04:08.502 Local computer UTC time and Server UTC time difference: 31 seconds. | 2023-02-19 22:04:08.502 Notice: Your computer's clock is off by 31 seconds. For help with this, press the 'Send for Analysis' button. | 2023-02-19 22:04:08.502 Program path: C:\SierraChart\ | 2023-02-19 22:04:08.502 Data Files path: C:\SierraChart\Data\ | 2023-02-19 22:04:08.502 OS Version Number: 10.0 | 2023-02-19 22:04:08.503 Locale Setting: C | 2023-02-19 22:04:08.503 DLLs: CUMULATIVEDELTA_64.dll, UserContributedStudies_64.dll | 2023-02-19 22:04:08.504 Allowed protected custom studies: | 2023-02-19 22:04:08.504 Crash reporter started: true | 2023-02-19 22:04:08.504 Added historical Intraday data request for CLH23-NYMEX to the queue. | 2023-02-19 22:04:29.093 Intraday data recording state for symbol CLH23-NYMEX is set to download 'Pending'. | 2023-02-19 22:04:29.093 Triggering next historical data download in queue. | 2023-02-19 22:04:29.093 Reloading all charts with filename: CLH23-NYMEX.scid | 2023-02-19 22:04:29.093 HD Request # 11 | Downloading Intraday chart data for CLH23-NYMEX to the file CLH23-NYMEX.scid. Service: nymex | 2023-02-19 22:04:29.093 HD Request # 11 | Download start date-time: 2023-02-18 22:04:29.000000. File last date-time: 00:00:00.000000 | 2023-02-19 22:04:29.094 HD Request # 11 | Using server: ds23.sierracharts.com port 10150 | 2023-02-19 22:04:29.097 Socket (2) | Creating socket. | 2023-02-19 22:04:29.098 Socket (2) | New receive buffer size: 5242880 | 2023-02-19 22:04:29.099 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-02-19 22:04:29.099 CLH23-NYMEX[M] 1 Min #1 | Reloading chart. | 2023-02-19 22:04:29.122 CLH23-NYMEX[M] 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLH23-NYMEX.scid | 2023-02-19 22:04:29.139 HD Request # 11 | Setting DTC encoding to Binary VLS | 2023-02-19 22:04:29.588 HD Request # 11 | Sending historical data logon request message. | 2023-02-19 22:04:29.588 HD Request # 11 | Requesting Intraday data. Start date-time: 2023-02-18 22:04:29. Record interval: 0. Symbol: CLH23 | 2023-02-19 22:04:30.397 HD Request # 11 | Decompressing data. | 2023-02-19 22:04:30.615 Socket (2) | CloseSocket call. | 2023-02-19 22:04:30.615 Historical data download thread signaled to stop. | 2023-02-19 22:04:30.615 HD Request # 11 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for CLH23-NYMEX | 2023-02-19 22:04:30.615 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-02-19 22:04:30.616 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2023-02-19 22:04:30.617 HD Request # 11 | Completion time: 1s. | 2023-02-19 22:04:30.617 HD Request # 11 | Intraday data download complete for CLH23-NYMEX. Unique request ID: 12 | 2023-02-19 22:04:30.617 Removing historical data download ID 12. | 2023-02-19 22:04:30.617 Real-time Intraday chart data file updates started for CLH23-NYMEX | 2023-02-19 22:04:30.617 Intraday chart data file opened for CLH23-NYMEX | 2023-02-19 22:04:30.617 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2023-02-19 22:04:30.617 Triggering next historical data download in queue. | 2023-02-19 22:04:30.617 No download requests in the queue to start downloads for. | 2023-02-19 22:04:30.617 Socket (2) | Socket gracefully closed by remote side. | 2023-02-19 22:04:30.804 Socket (2) | Closed. | 2023-02-19 22:04:30.804 |
| [2023-02-19 22:51:32] |
| Sierra_Chart Engineering - Posts: 17226 |
|
Set these two settings both to 186: Data/Trade Service Settings: Maximum Historical Intraday Days to Download (Global Settings >> Data/Trade Service Settings >> Common Settings) After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-19 23:47:53] |
| AMINE BERRECHACH - Posts: 26 |
|
Thank you so much it finally worked
|
To post a message in this thread, you need to log in with your Sierra Chart account: