Support Board
Date/Time: Fri, 29 Nov 2024 14:53:29 +0000
Delayed Data
View Count: 366
| [2023-02-06 14:02:06] |
| User218633 - Posts: 1 |
|
Hello. I have a live account but am on SIM and I am recently experiencing a 10 min delay in the data. Solutions?
|
| [2023-02-06 18:25:18] |
| John - SC Support - Posts: 36350 |
|
You are getting the delayed data since you have activated an exchange for a "Non-Professional Trading Account" but you have not verified your non-professional status by connecting to your live, funded, futures trading account within the past month. Therefore, you are no longer verified as non-professional. You can view the date for which you are verified until at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges It looks like you may have an account with TransAct/Infinity. TransAct/Infinity stopped support for Sierra Chart about 6 months ago, so you can no longer use your TransAct/Infinity account to verify your non-professional standing any more. If you do not have another live, funded, futures trading account, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: