Support Board
Date/Time: Fri, 29 Nov 2024 18:49:38 +0000
Downloading Continuous Contract Data - Taking a long time
View Count: 304
| [2023-01-24 15:15:23] |
| User599487 - Posts: 10 |
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Support My PC crashed and now having to re-setup Sierra charts. I have switched symbols to F.US.MESH23 on my charts and connected to my provided AMP. The charts are displaying "Downloading Continuous Contract Data" for a long time and chart data does not come up. I have waiting at least 10 minutes for the download but nothing. I also find the connection is disconnecting from which I need to reconnect. https://www.sierrachart.com/image.php?Image=167455002287.png Please assist. Thank you |
| [2023-01-24 16:00:41] |
| Sierra_Chart Engineering - Posts: 17233 |
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Follow the instructions here to improve download performance: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance We recommend increasing the Intraday Data Storage Time Unit to 4 Seconds for now. Also reduce this setting: Chart Settings: Days to Load for Intraday Chart Data Type (Chart >> Chart Settings >> Data Limiting >> Load Data Limiting Method: Days to Load menu) Reduce that setting first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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