Support Board
Date/Time: Fri, 29 Nov 2024 21:00:24 +0000
Not connected not responding
View Count: 462
| [2023-01-19 22:31:17] |
| User49270 - Posts: 48 |
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I started Sierra like usual, charts are not loading and everything is frozen. The top of the charts say not responding and and there is a red not conected at top right. I've never had a problem before.
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| [2023-01-19 22:54:02] |
| John - SC Support - Posts: 36350 |
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Are you completely unable to interact with your Sierra Chart software? It sounds like you will have to stop the process either by using the Task Manager (if you know how to do this), or by logging out, or rebooting your computer. Then try again and let us know what happens. Be sure to go slowly when starting the software and try to see if there is a particular point at which the software becomes unresponsive (when opening a chartbook, when you add a certain study, etc.). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-19 23:10:18] |
| User49270 - Posts: 48 |
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I get past the loin page, but when it attempts to open chartbook it freezes, some charts are open others are just a white screen with chartbook name date and time at the top and says not connected and system notification message says (not responding)
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| [2023-01-19 23:16:45] |
| John - SC Support - Posts: 36350 |
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When you start Sierra Chart, deselect the option for Open Files on Startup on the login page. Then when the software starts, try to open a single chart and see if you have any issues. If that works (which we suspect it will) then try to open the chartbook that is set to open automatically. We expect that this will fail again, but we need to try one more time. If it does fail, then you will need to use one of the Backup Chartbooks that is saved on your system. Refer to the instructions here: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-19 23:32:12] |
| User49270 - Posts: 48 |
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That worked, thanks very much for the help.
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