Support Board
Date/Time: Fri, 29 Nov 2024 23:57:33 +0000
ironbeam has put in my correct sierra chart username. AC117735
View Count: 297
| [2023-01-12 16:34:12] |
| User653513 - Posts: 11 |
|
the message I use to receive that a trading account was not asigned to me does not come on again. can you set me up so I use the service package 10 which I believe provides live data for trading .i am not sure i have pressed the right botton. do i have to pay for the cme group as well. please check my accounts for all my charts are just frozen. thanks |
| [2023-01-12 17:21:46] |
| John - SC Support - Posts: 36350 |
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You are currently on Package 10 and have the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts" enabled - so you should be all good as long as you are opening charts for the CME Group data. If you are still having an issue then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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