Support Board
Date/Time: Fri, 29 Nov 2024 22:52:45 +0000
Live data
View Count: 344
| [2023-01-09 21:23:31] |
| User175075 - Posts: 2 |
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Hi I paid for real time data however my account is still in SIM mode Please change this Regards Ben |
| [2023-01-09 22:48:28] |
| John - SC Support - Posts: 36350 |
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You are not setup to get any real-time data from us. To whom did you pay for real-time data? Also, when your system is stating you are in SIM mode, that means you are in Simulation Mode and is not related to the delayed data or not. Refer to the following for an explanation of Simulation Mode: Overview of Trading: Difference between Simulated and Non-Simulated Trading Modes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-11 20:40:59] |
| User175075 - Posts: 2 |
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I paid on the sierra website and my credit card shows that $50 was paid to sierra chart.
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| [2023-01-11 22:25:05] |
| John - SC Support - Posts: 36350 |
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Yes, we see that you have paid $50.00 into your account, but you have not setup any real-time data. What are the exchanges for which you want real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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