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Symbol missing in Symbol Settings

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[2023-01-09 12:56:41] #1 [Go To First Post]
like2trade - Posts: 117
The symbol information for 6ZH23-CME is missing for translation to Interactive Brokers symbol equivalent.

[2023-01-10 05:27:33] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17266
This should now be resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-10 05:43:08] #3 [Go To First Post]
like2trade - Posts: 117
I tried it and it is still not working.

[2023-01-10 14:18:57] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17266
Therefore, manually translate the symbol. As we pay more close attention to the symbol you mentioned there may not be a translation pattern set up. Just do the translation manually by changing the symbol in Chart >> Chart Settings >> Symbol >> Symbol. The Translate Symbols to Current Service feature is there for convenience. It is not there to work under all circumstances. You should not be switching services frequently in Sierra Chart. However, instead install multiple installations of Sierra Chart, one for each service you want to use: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-10 14:19:43

[2023-01-10 14:32:09] #5 [Go To First Post]
like2trade - Posts: 117
This symbol is for South African Rand CME futures. When connected to Interactive Brokers and searching through File/Find Symbol, there is no listing for this under Futures - CME.

[2023-01-10 17:01:35] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 17266
What is the symbol that Interactive Brokers uses for South African Rand CME? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-10 17:22:26] #7 [Go To First Post]
like2trade - Posts: 117
I believe it should be ZAR-202303-CME. Thank you.

[2023-01-10 23:10:55] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 17266
This has now been added. However, there are no translation patterns set up for it. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-11 05:58:01] #9 [Go To First Post]
like2trade - Posts: 117
I see it now under File/Find Symbol and am able to open a Historical Chart for the symbol ZAR-202303-CME. Thank you. FYI, the translation is still not taking place when switching between SC Data - All Services and Interactive Brokers. The Continuous Futures Contract feature under Chart Settings/Symbol is not working for this symbol when the Data/Trade Service Setting is Interactive Brokers. Thank you.

[2023-01-11 15:17:34] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 17266
There should not be a problem with this: The Continuous Futures Contract feature under Chart Settings/Symbol is not working for this symbol when the Data/Trade Service Setting is Interactive Brokers. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And perform the data download again: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-12 02:03:18] #11 [Go To First Post]
like2trade - Posts: 117
I followed your directions but I am still having a problem with: The Continuous Futures Contract feature under Chart Settings/Symbol is not working for this symbol when the Data/Trade Service Setting is Interactive Brokers. I do not have this problem when the Data/Trade Service Setting is SC Data - All Services I have attached a screenshot of the chart with symbol 6ZH23-CME for Data/Trade Service Setting is SC Data - All Services. I have attached a screenshot of the chart with symbol ZAR-202303-CME for Data/Trade Service Setting is Interactive Brokers. It is exactly the same chart and I only changed the symbol and then the Data/Trade Service Setting.


6ZH23-CME [C][M] Daily #45 2023-01-11 17_56_59.585.png / V - Attached On 2023-01-12 01:58:29 UTC - Size: 26.77 KB - 74 views ZAR-202303-CME [C][M] Daily #45 2023-01-11 17_52_11.048.png / V - Attached On 2023-01-12 01:58:36 UTC - Size: 18.31 KB - 75 views Attachment Deleted.

[2023-01-13 15:33:09] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 17266
This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And reload the chart with Chart >> Reload and Recalculate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-13 17:31:16] #13 [Go To First Post]
like2trade - Posts: 117
The Continuous Futures Contract feature is working great. Thank you very much. The only thing still not working is: The symbol information for 6ZH23-CME is missing for translation to Interactive Brokers symbol equivalent ZAR-202303-CME. The translation is still not taking place when switching between SC Data - All Services and Interactive Brokers. Thank you.

[2023-01-13 18:08:24] #14 [Go To First Post]
Sierra_Chart Engineering - Posts: 17266
There is no symbol translation. We will not be setting that up for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-13 18:08:34

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