Support Board
Date/Time: Fri, 29 Nov 2024 22:45:50 +0000
Differences between charts part 1.
View Count: 579
| [2023-01-06 13:12:17] |
| User266447 - Posts: 254 |
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I have differences between charts. In two different instances, I have the same charts (the same set-ups in these two charts - time sessions and so on). But these charts are looking differently. I am referring here to 18-6 point and figure and 8-3 point and figure. I have attached two printscreens (with green arrows which spot the difference). I also attached chartbooks with these charts so you have full access to the details. Finding there reason why I have these differences is very important to me. I missed two trades today because of the differences. Please take this seriously. I truly expect your full support on this. In the next messsage I attache two chartbooks - here are printscreens attached only as there is limit in attachments. |
 AlertCharts.png / V - Attached On 2023-01-06 13:10:36 UTC - Size: 104.49 KB - 95 views MainCharts.png / V - Attached On 2023-01-06 13:10:44 UTC - Size: 86.27 KB - 99 views |
| [2023-01-06 13:13:02] |
| User266447 - Posts: 254 |
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Part II - two chartbooks attached.
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 AlertCharts.Cht - Attached On 2023-01-06 13:12:34 UTC - Size: 21.81 KB - 92 views MainCharts.Cht - Attached On 2023-01-06 13:12:42 UTC - Size: 21.43 KB - 182 views |
| [2023-01-06 17:28:27] |
| John - SC Support - Posts: 36350 |
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We do not understand what the issue is. You are comparing an 18-6 Point and Figure to an 8-3 Point and Figure. These are going to give you two different charts, which is what you have. We see that you point out the bars that appear to have an alert on them. Is this the question? Is there some question about the alert? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-06 19:34:03] |
| User266447 - Posts: 254 |
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I am comparing 18-6 from one chart book to 18-6 chart from another chartbook. Similar with 8-3 chart from one chartbook to 8-3 chart from another chart book. In one chartbook I have two chart (18-6 and 8-3) and in the second chartbook I have also two charts (18-6 and 8-3). And if you take a look at 18-6 from one chartbook and look at the second 18-6 from another chartbook the charts are different even if the seting is the same. The same with 8-3 from these two chartbooks. Different charts even if setting in both 8-3 charts is the same. Why is that? Date Time Of Last Edit: 2023-01-07 23:57:54
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| [2023-01-06 23:04:11] |
| John - SC Support - Posts: 36350 |
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When we open the chartbooks we do not see any differences between the charts. Attached is an image of what we see for the two 18-6 P&F charts, as you can see they are exactly the same. Therefore, we do not know why you are seeing a difference between the charts on your system. We recommend deleting the data and redownloading in both instances and see if that resolves the issue. Have chart active and select Edit >> Delete All Data and Download to do this for each instance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-06 23:16:18
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| FDAXH23-EUREX_18-6PandF.png / V - Attached On 2023-01-06 23:16:15 UTC - Size: 309.41 KB - 100 views |
| [2023-01-07 23:58:35] |
| Sierra_Chart Engineering - Posts: 17266 |
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Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-10 16:26:50] |
| User266447 - Posts: 254 |
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I have followed this instruction ("have chart active and select Edit >> Delete All Data and Download to do this for each instance") and I still have the difference. I will look at the last message from you (tick data) but I still have differences between the same charts from different instances. Buuu... |
| [2023-01-10 16:36:26] |
| User266447 - Posts: 254 |
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The second instruction regarding tick-by-tick data does not help either. I have 1 tick data all charts (on both charts instances) and all charts are intra-day charts. Can I ask for remote support or can I send you the two instances and you can manage the situation from your end, please? It is very important to me to resove this asap. |
| [2023-01-10 17:34:58] |
| John - SC Support - Posts: 36350 |
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What we would like for you to do is to copy the Chartbook from your Main Instance to your Sub-Instance. You may need to change the name of the chartbook in the Sub-Instance depending on how you have your chartbooks setup. Keep in mind, your main instance is wherever you installed your Sierra Chart to. Typically this is C:\SierraChart, but it can be anywhere. The Sub-Instance is in a folder named 'SierraChartInstance_#' where # is replaced with the actual instance number. If this is the second instance, then it will be a 2, etc. By copying the chartbook, it ensures that the setup is exactly the same between the charts. Open that copied chartbook in both instances and then see if there is an issue. There should not be. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-10 18:00:30] |
| User266447 - Posts: 254 |
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Full chartbooks from instance 2 and instance 4 have been attached. In both chartbooks, there are many charts. The differences between charts I spotted are between point and figure charts: 18-6, 9-4,8-3. Maybe within 7-3 but I do not remember spotting anything. There are far more charts and I am assuming that fixing the differences on these charts helps to fix differences between others - which I have not noticed mainly because some of the charts are 165sec. charts and they move much faster than 7-3 and others. Anyway, my main problem at the moment is the chart differences between point and figures: 18-6, 9-4, 8-3, and probably 7-3 between SC_DAX_Zeros2 and SC_Dax4_Alerts. Thank you for your support. I highly appreciate. |
| SC_DAX_Zeros2.Cht - Attached On 2023-01-10 18:00:01 UTC - Size: 360.23 KB - 155 views SC_DAX4_Alerts.Cht - Attached On 2023-01-10 18:00:11 UTC - Size: 118.04 KB - 224 views |
| [2023-01-10 18:12:28] |
| John - SC Support - Posts: 36350 |
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We already looked at your charts and when we brought them up we did not see any differences. We need for you to copy the chartbook from one instance to the other and see if you still have a difference. Then that would mean the differences would have to be in the data settings and not in the Chart Settings. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-10 20:19:02] |
| User266447 - Posts: 254 |
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When I put charts into one chartbook then they are the same. If the difference is in the data setting what can I do?
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| [2023-01-10 22:09:39] |
| John - SC Support - Posts: 36350 |
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Ok, so if you copy the chartbook and put it in both instances, do you have the same results? Not just opening both chartbooks in one instance. We need to know what happens when you open the exact same chartbook in both instances. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-11 17:07:15] |
| User266447 - Posts: 254 |
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When I have these two chartboks under one instance the charts are the same (in both chartbooks). Can I detach one chartbook from the instance and move it to another screen> If yes, how can I do it?
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| [2023-01-11 17:40:34] |
| John - SC Support - Posts: 36350 |
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Then the issue is definitely not related to the charts themselves. The most probable culprit would have been the Intraday Data Storage Time Unit, but you stated that you looked at those values in both instances and did not see a difference (both were set to 1 tick). There is not a way to "detach" a Chartbook. Just individual charts. What you are wanting to do is part of what the Sub-Instances are for. Given the above, we would suggest removing the old sub-instance folders and starting over. Just be sure you save anything from the sub-instance folder that you may need to keep. Refer to the following: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Automatically Copying Files from the Main Instance to Sub Instance For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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