Support Board
Date/Time: Sat, 30 Nov 2024 21:51:26 +0000
No market data, all suddenly stopped.
View Count: 652
| [2022-11-08 16:13:06] |
| User308424 - Posts: 70 |
|
Hey, I am running SC on 2 instances. One to receive data, second one, connected via proxy to display charts. Suddenly my charts freezed, there is no data coming in as time and sales window is empty too. I cleared the log, diconnected, connected again and after 10 sec I copied log. Can you please advice? I am trying to get ESZ2.CME symbol on my chart. Log below: Software version: 2443 64-bit | 2022-11-08 10:11:29.684 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2) | 2022-11-08 10:11:29.685 Primary Thread ID: 20032 | 2022-11-08 10:11:29.685 Usage end date: 2022-11-18 | 2022-11-08 10:11:29.685 Enabled for: Advanced Features 2. | 2022-11-08 10:11:29.685 Enabled for: Sierra Chart Historical Data Service. | 2022-11-08 10:11:29.685 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-08 10:11:29.685 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-08 10:11:29.685 Enabled for exchange2: fairx_exchange.data | 2022-11-08 10:11:29.685 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-08 10:11:29.685 Current selected Data/Trading service: DTC - Sub Instance | 2022-11-08 10:11:29.685 Custom symbol settings values: enabled | 2022-11-08 10:11:29.685 Chart Update Interval: 200 | 2022-11-08 10:11:29.685 Intraday Data Storage Time Unit: 0 | 2022-11-08 10:11:29.685 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-11-08 10:11:29.685 2022-11-08 16:11:29 Local computer time in UTC | 2022-11-08 10:11:29.685 2022-11-08 10:11:29 Local computer time in SC Time Zone | 2022-11-08 10:11:29.685 2022-11-08 15:51:41 Server time in UTC | 2022-11-08 10:11:29.685 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-11-08 10:11:29.685 Program path: D:\SierraChart\SierraChart2\ | 2022-11-08 10:11:29.685 Data Files path: D:\SierraChart\SierraChart2\Data\ | 2022-11-08 10:11:29.685 OS Version Number: 10.0 | 2022-11-08 10:11:29.685 Locale Setting: C | 2022-11-08 10:11:29.685 DLLs: horizontal_64.dll, sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-11-08 10:11:29.685 Allowed protected custom studies: SST_FreeBundle, zyp_download_free | 2022-11-08 10:11:29.685 Crash reporter started: true | 2022-11-08 10:11:29.685 File >> Disconnect selected. | 2022-11-08 10:11:32.533 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-08 10:11:32.535 DTC Client socket (3) | CloseSocket call. | 2022-11-08 10:11:32.535 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-11-08 10:11:32.536 DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-11-08 10:11:32.536 Rithmic Direct - DTC | Disconnected. | 2022-11-08 10:11:32.536 DTC Client socket (3) | Closed. | 2022-11-08 10:11:32.536 Rithmic Direct - DTC | Connecting to the server 127.0.0.1. Port 11099 | 2022-11-08 10:11:34.598 DTC Client socket (1) | Creating socket. | 2022-11-08 10:11:34.599 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-08 10:11:34.599 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2022-11-08 10:11:34.599 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-08 10:11:34.601 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-08 10:11:34.601 Rithmic Direct - DTC | Sending encoding request to server: Binary VLS. Compression: none | 2022-11-08 10:11:34.602 Rithmic Direct - DTC | Setting DTC encoding to Binary VLS | 2022-11-08 10:11:34.606 Rithmic Direct - DTC | Sending logon request message. | 2022-11-08 10:11:34.606 Rithmic Direct - DTC | Received logon response. | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | Server Name: SC DTC Server. Build=43718M. | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | Successfully connected. Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading. | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | Trading is supported. | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | OCO Orders supported. | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | Bracket Orders supported. | 2022-11-08 10:11:34.608 Rithmic Direct - DTC | Connected to server complete. | 2022-11-08 10:11:34.608 Triggering next historical data download in queue. | 2022-11-08 10:11:34.609 Triggering next historical data download in queue. | 2022-11-08 10:11:34.609 Triggering next historical data download in queue. | 2022-11-08 10:11:34.609 Triggering next historical data download in queue. | 2022-11-08 10:11:34.609 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-11-08 10:11:34.609 Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 12. | 2022-11-08 10:11:34.610 No download requests in the queue to start downloads for. | 2022-11-08 10:11:34.610 No download requests in the queue to start downloads for. | 2022-11-08 10:11:34.610 No download requests in the queue to start downloads for. | 2022-11-08 10:11:34.610 No download requests in the queue to start downloads for. | 2022-11-08 10:11:34.610 Using symbol data fast lookup vector | 2022-11-08 10:11:34.694 Rithmic Direct - DTC | Starting real-time market data updates for: ESZ2.CME. ID: 1 Service code: rithmic.trading | 2022-11-08 10:11:34.694 Rithmic Direct - DTC | Requesting security definition data for: ESZ2.CME. ID: 1 | 2022-11-08 10:11:34.694 Requesting market depth updates for: ESZ2.CME if supported. | 2022-11-08 10:11:34.694 Added historical Intraday data request for ESZ2.CME to the queue. | 2022-11-08 10:11:34.695 Intraday data recording state for symbol ESZ2.CME is set to download 'Pending'. | 2022-11-08 10:11:34.695 Triggering next historical data download in queue. | 2022-11-08 10:11:34.695 Delaying start of download for ESZ2.CME. | 2022-11-08 10:11:34.739 Rithmic Direct - DTC | Clearing market depth for ESZ2.CME | 2022-11-08 10:11:34.740 Real-time market depth file updates started for ESZ2.CME | 2022-11-08 10:11:34.740 Opened cached Depth file: D:\SierraChart\SierraChart2\Data\MarketDepthData\ESZ2.CME.2022-11-08.depth | 2022-11-08 10:11:34.740 Opened cached Depth file: D:\SierraChart\SierraChart2\Data\MarketDepthData\ESZ2.CME.2022-11-08.depth | 2022-11-08 10:11:34.740 Rithmic Direct - DTC | Received security definition for symbol ESZ2.CME | 2022-11-08 10:11:34.740 Symbol settings MD5 received. Request ID: 12. | 2022-11-08 10:11:36.017 Symbol settings are up-to-date for rithmic_v2.trading. | 2022-11-08 10:11:36.017 HD Request # 17 | Downloading Intraday chart data for ESZ2.CME to the file ESZ2.CME.scid. Service: DTCSubInstance | 2022-11-08 10:11:39.912 HD Request # 17 | Download start date-time: 2022-11-08 09:06:37.000000. File last date-time: 2022-11-08 09:06:37.000100 | 2022-11-08 10:11:39.912 HD Request # 17 | Using server: 127.0.0.1 port 11098 | 2022-11-08 10:11:39.912 Socket (2) | Creating socket. | 2022-11-08 10:11:39.912 Socket (2) | New receive buffer size: 5242880 | 2022-11-08 10:11:39.912 Socket (2) | Connecting to IP: 127.0.0.1. | 2022-11-08 10:11:39.912 HD Request # 17 | Setting DTC encoding to Binary VLS | 2022-11-08 10:11:39.921 HD Request # 17 | Sending historical data logon request message. | 2022-11-08 10:11:39.921 HD Request # 17 | Requesting Intraday data. Start date-time: 2022-11-08 09:06:37. Record interval: 0. Symbol: ESZ2.CME | 2022-11-08 10:11:39.921 HD Request # 17 | Decompressing data. | 2022-11-08 10:11:39.922 HD Request # 17 | Receiving Intraday data for ESZ2.CME starting at 2022-11-08 09:06:37.000000 | 2022-11-08 10:11:39.922 Socket (2) | CloseSocket call. | 2022-11-08 10:11:39.922 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-11-08 10:11:39.922 Socket (2) | Socket gracefully closed by remote side. | 2022-11-08 10:11:39.922 Socket (2) | Closed. | 2022-11-08 10:11:39.923 Historical data download thread signaled to stop. | 2022-11-08 10:11:39.956 HD Request # 17 | Received 101 Intraday data records from 2022-11-08 09:06:37.000000 to 2022-11-08 09:06:37.000100 (0.0 seconds) and wrote 0 records for ESZ2.CME | 2022-11-08 10:11:39.956 HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2022-11-08 15:06:37.000100 | 2022-11-08 10:11:39.956 HD Request # 17 | Completion time: 0s. | 2022-11-08 10:11:39.956 HD Request # 17 | Intraday data download complete for ESZ2.CME. Unique request ID: 17 | 2022-11-08 10:11:39.956 Removing historical data download ID 17. | 2022-11-08 10:11:39.956 Real-time Intraday chart data file updates started for ESZ2.CME | 2022-11-08 10:11:39.956 Intraday chart data file opened for ESZ2.CME | 2022-11-08 10:11:39.956 HD Request # 17 | Enabling Intraday chart updating for symbol. | 2022-11-08 10:11:39.956 Triggering next historical data download in queue. | 2022-11-08 10:11:39.956 No download requests in the queue to start downloads for. | 2022-11-08 10:11:39.956 |
| [2022-11-08 16:20:54] |
| Sierra_Chart Engineering - Posts: 17281 |
|
If you are accessing data in a nonstandard way this is is definitely not within the scope of our support to help with this. We can help you use our Denali Data Feed which you are currently not using: Denali Exchange Data Feed Do you want help setting this up? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-08 16:21:10
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| [2022-11-08 16:37:20] |
| User308424 - Posts: 70 |
|
Hey, its not that I access data in a non standard way. I would say this is 100% basic setup. I expect to provide username and password for rithmic and I start to receive the data. Same way like 2 hours ago when everything was working. Weather I send received data via proxy to another instance is a completely different story. Below is a log from my main instance. Would you be so kind and have a look? Thanks. Log: Software version: 2443 64-bit | 2022-11-08 10:36:40.851 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2) | 2022-11-08 10:36:40.852 Primary Thread ID: 4948 | 2022-11-08 10:36:40.852 Usage end date: 2022-11-18 | 2022-11-08 10:36:40.852 Enabled for: Advanced Features 2. | 2022-11-08 10:36:40.852 Enabled for: Sierra Chart Historical Data Service. | 2022-11-08 10:36:40.852 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-11-08 10:36:40.852 Enabled for: Delayed Denali Exchange Data Feed. | 2022-11-08 10:36:40.852 Enabled for exchange2: fairx_exchange.data | 2022-11-08 10:36:40.852 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-11-08 10:36:40.852 Current selected Data/Trading service: Rithmic Direct - DTC | 2022-11-08 10:36:40.852 Custom symbol settings values: enabled | 2022-11-08 10:36:40.852 Chart Update Interval: 200 | 2022-11-08 10:36:40.852 Intraday Data Storage Time Unit: 0 | 2022-11-08 10:36:40.852 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-11-08 10:36:40.852 2022-11-08 16:36:40 Local computer time in UTC | 2022-11-08 10:36:40.852 2022-11-08 10:36:40 Local computer time in SC Time Zone | 2022-11-08 10:36:40.852 2022-11-08 15:51:23 Server time in UTC | 2022-11-08 10:36:40.852 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-11-08 10:36:40.852 Program path: D:\SierraChart\SierraChart1\ | 2022-11-08 10:36:40.852 Data Files path: D:\SierraChart\SierraChart1\Data\ | 2022-11-08 10:36:40.852 OS Version Number: 10.0 | 2022-11-08 10:36:40.852 Locale Setting: C | 2022-11-08 10:36:40.852 DLLs: sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-11-08 10:36:40.852 Allowed protected custom studies: SST_FreeBundle, zyp_download_free | 2022-11-08 10:36:40.852 Crash reporter started: true | 2022-11-08 10:36:40.852 File >> Disconnect selected. | 2022-11-08 10:36:43.229 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-11-08 10:36:43.229 DTC Client socket (5) | CloseSocket call. | 2022-11-08 10:36:43.230 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-11-08 10:36:43.230 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-11-08 10:36:43.230 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-11-08 10:36:43.231 DTC Client socket (1) | CloseSocket call. | 2022-11-08 10:36:43.231 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-11-08 10:36:43.231 DTC Client socket (1) | Max send buffer size during socket life: 406 | 2022-11-08 10:36:43.231 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-11-08 10:36:43.231 Rithmic Direct - DTC | Disconnected. | 2022-11-08 10:36:43.231 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-11-08 10:36:43.294 DTC Client socket (5) | Closed. | 2022-11-08 10:36:43.294 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-11-08 10:36:43.297 DTC Client socket (1) | Closed. | 2022-11-08 10:36:43.297 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Europe-Non-Aggregated | 2022-11-08 10:36:45.061 Rithmic Direct - DTC | Connecting to the server rsc-ie.rithmic.com. Port 40800 | 2022-11-08 10:36:45.066 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-11-08 10:36:45.202 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-11-08 10:36:45.202 DTC Client socket (1) | Connecting to IP: 18.202.238.239. | 2022-11-08 10:36:45.202 Rithmic Direct - DTC | Network connection to server complete. | 2022-11-08 10:36:45.269 Rithmic Direct - DTC | Starting socket receive thread. | 2022-11-08 10:36:45.269 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-11-08 10:36:45.270 Rithmic Direct - DTC | Sending logon request message. | 2022-11-08 10:36:45.270 Rithmic Direct - DTC | Received logon response. | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | Server Name: . | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | Successfully connected. | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | Trading is supported. | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | OCO Orders supported. | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-11-08 10:36:45.583 Rithmic Direct - DTC | Connected to server complete. | 2022-11-08 10:36:45.583 Triggering next historical data download in queue. | 2022-11-08 10:36:45.583 Triggering next historical data download in queue. | 2022-11-08 10:36:45.583 Triggering next historical data download in queue. | 2022-11-08 10:36:45.583 Triggering next historical data download in queue. | 2022-11-08 10:36:45.583 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-11-08 10:36:45.583 No download requests in the queue to start downloads for. | 2022-11-08 10:36:45.583 No download requests in the queue to start downloads for. | 2022-11-08 10:36:45.583 No download requests in the queue to start downloads for. | 2022-11-08 10:36:45.583 No download requests in the queue to start downloads for. | 2022-11-08 10:36:45.583 HD Server Manager | Incoming connection from IP: 127.0.0.1 | 2022-11-08 10:36:45.584 HD Server Manager | Started new historical data server. Count=1 | 2022-11-08 10:36:45.586 HD Server | Thread:4364 (3) | Creating socket. | 2022-11-08 10:36:45.593 HD Server | Thread:4364 (3) | New receive buffer size: 262144 | 2022-11-08 10:36:45.593 HD Server | Thread:4364 (3) | Allocated send buffers: 32 of 4096 bytes. | 2022-11-08 10:36:45.593 HD Server | Setting DTC encoding to Binary VLS | Thread:4364 | 2022-11-08 10:36:45.593 HD Server | Received login. Requesting authorization. | Username: AC120616. | Thread:4364 | 2022-11-08 10:36:45.594 HD Server | Login has been authorized. | Username: AC120616. | Thread:4364 | 2022-11-08 10:36:45.594 HD Server | HD Request #18 | Socket: 3 | Symbol: ESZ2.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2022-11-08 15:06:37 | ClientReqID: 18 | Username: AC120616. | Thread:4364 | 2022-11-08 10:36:45.594 Rithmic Direct - DTC | Using primary service for historical data for ESZ2.CME | 2022-11-08 10:36:45.594 Historical data service client indicated that downloads are not enabled. Symbol: ESZ2.CME. Data Type: Intraday data. | 2022-11-08 10:36:45.594 Historical data download ID 9 not found when removing ID from outstanding request set. | 2022-11-08 10:36:45.594 Using symbol data fast lookup vector | 2022-11-08 10:36:45.594 Rithmic Direct - DTC | Starting real-time market data updates for: ESZ2.CME. ID: 1 Service code: rithmic.trading | 2022-11-08 10:36:45.595 Rithmic Direct - DTC (Data) | Connecting to the server rsc-ie.rithmic.com. Port 40801 | 2022-11-08 10:36:45.595 DTC Client socket (4) | Creating socket. Using TLS 1.2. | 2022-11-08 10:36:45.595 DTC Client socket (4) | New receive buffer size: 5242880 | 2022-11-08 10:36:45.595 DTC Client socket (4) | Connecting to IP: 18.202.238.239. | 2022-11-08 10:36:45.595 Rithmic Direct - DTC | Requesting security definition data for: ESZ2.CME. ID: 1 | 2022-11-08 10:36:45.597 Real-time Intraday chart data file updates started for ESZ2.CME | 2022-11-08 10:36:45.597 Intraday chart data file opened for ESZ2.CME | 2022-11-08 10:36:45.597 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-11-08 10:36:45.667 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-11-08 10:36:45.667 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-11-08 10:36:45.668 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-11-08 10:36:45.668 Requesting market depth updates for: ESZ2.CME if supported. | 2022-11-08 10:36:45.836 Separate subscription for market depth updates not supported. ESZ2.CME | 2022-11-08 10:36:45.836 HD Server | HD Request | Socket: 3 | Symbol: ESZ2.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 101 | ClientReqID: 18 | Username: AC120616. | Thread:4364 | 2022-11-08 10:36:46.586 HD Server | Thread:4364 (3) | Socket gracefully closed by remote side. | 2022-11-08 10:36:46.586 HD Server | Thread:4364 (3) | CloseSocket call. | 2022-11-08 10:36:46.586 HD Server | Thread:4364 (0) | CloseSocket call. | 2022-11-08 10:36:46.587 HD Server | Thread:4364 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-11-08 10:36:46.587 HD Server | Thread:4364 (3) | Closed. | 2022-11-08 10:36:46.587 HD Server | Thread:4364 (0) | CloseSocket call. | 2022-11-08 10:36:46.587 HD Server | Server thread ending. Closing socket. | Username: AC120616. | Thread:4364 | 2022-11-08 10:36:46.660 HD Server Manager | Current server count=0 | 2022-11-08 10:36:46.661 |
| [2022-11-08 16:38:54] |
| User308424 - Posts: 70 |
|
What wonders me in above log is 'Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-11-08 10:36:45.583' Is this message coming from your check or this is received from Rithmic itself? I do have a live trading account but now I do evaluation with LeeLoo. Hence I need to use rithmic. Thanks SC support ;) |
| [2022-11-08 17:48:57] |
| User308424 - Posts: 70 |
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I tested my Rithmic user and receiving of the data on Ninjatrader. There everything works fine - I receive data. Issue therefore is on Sierra Chart side I assume. Please assist in resolving this issue. My SC instance is newest version, logs are available above. Thanks in advance! |
| [2022-11-08 19:21:10] |
| User308424 - Posts: 70 |
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Hey Sierra chart support, I started to receive data again but after few minutes of charting and after disconnection/connection its freezed again. |
| [2022-11-08 21:04:52] |
| Sierra_Chart Engineering - Posts: 17281 |
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This is definitively nonstandard. We can only help you access market data in an instance of Sierra Chart connected to our own data feeds. Or if you are using a sub instance of Sierra Chart run through File >> New Instance. It is not possible to access market data from one instance of Sierra Chart into another instance, due to restrictions required by exchanges. We cannot help with Rithmic market data issues. We just simply do not do that. Our policy is very clear here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-08 21:05:38
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| [2022-11-09 06:36:48] |
| User308424 - Posts: 70 |
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Hey Sierra Chart, I understand your Rithmic policy, but please dont tell me the way my setup is done is not standard. I have SC instance connected to a datafeed and if I have other instances connected to main one via DTC protocol or not its a completely different story. I did not receive data to my main instance, the one connected directly to a datafeed. Anyway, problem is gone after few hours. |
| [2022-11-09 13:43:24] |
| Sierra_Chart Engineering - Posts: 17281 |
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I did not receive data to my main instance, the one connected directly to a datafeed. Yes that is what we understood, but that is not something we can help with.You need to ask Rithmic for help with that.:Rithmic Trading Platform Service: Rithmic Market Data and Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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