Support Board
Date/Time: Fri, 29 Nov 2024 14:53:13 +0000
Chartbook setup
View Count: 2186
| [2022-08-05 18:27:13] |
| User180572 - Posts: 3 |
|
Hi Guys, I am a newbie via the 14 day free trial and tried setting my account up a couple of days ago. I am connected and get the green bar at the top, however I am having trouble loading any chart books to show. I have downloaded and connect via desktop where I seem to have to desktop icons one & have tried to add a chartbook from a cousre I am doing, the file name is : G7FXFOUNDATIONDOMCHARTBOOKupdatedJan2022.Cht which does not show after downloading via desktop. I have tried to download via - > This PC > Desktop > Sierra Chart > Data When I first connected there were some chartbooks showing but now there is nothing even though it is still showing green as connected. Thanks Tim... |
| [2022-08-05 19:11:41] |
| John - SC Support - Posts: 36350 |
|
To open a chartbook select File >> Open Chartbook. You should see at least 1 chartbook named "ExampleChartbook". You should also see the chartbook from G7FX that you downloaded. We have had a number of people stating that that chartbook does not open in the new versions and we have to update it for you. If you are able to select the chartbook, but it does not open, then check your Message Log (Window >> Message Log) and you should see something that states that the chartbook is too old to open. If this is the case, then attach that chartbook to this thread and we will update it for you. Refer to the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-07 21:48:57] |
| User180572 - Posts: 3 |
|
Hi, When I go into file >> open chartbook, it does not show any chartbooks at all. When I first signed up and went through the process it did show a chartbook but there is not one there now. Thanks Tim.. |
| [2022-08-08 16:43:47] |
| John - SC Support - Posts: 36350 |
|
Did you perhaps delete the chartbook file by accident? You can always start a new chartbook by opening a new chart using the Find Symbol window. Refer to the instructions starting at the following link: Getting Started, Opening Charts and Basic Trading: Open A Chart In terms of the missing chartbook from G7FX, you would need to ensure that you have it in the correct folder for your Sierra Chart installation. Check the path that is specified in Global Settings >> Path >> Data Files Folder. That is the location where the chartbook needs to be placed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-12 14:03:43] |
| User180572 - Posts: 3 |
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Hi, I'm still having problems with this. I have found the chartbook that I need of : G7FXFOUNDATIONDOMCHARTBOOKupdatedJan2022.Cht by trial and error. I found by going OPEN CHARTBOOK > FOLDER > DESKTOP > SIERRA CHART DATA > MARKET DEPTH DATA This seems to bring up what I am looking for but there is no data coming through, should there be something i'm doing for this. Also when I first sign in there are no chartbooks showing at all & have to do the above everytime. Thanks Tim.. |
| [2022-08-12 17:38:47] |
| John - SC Support - Posts: 36350 |
|
The first thing you need to do is to move the chartbook from the folder it is in, one folder up to the "Data" folder. Then you do not need to change the folder each time you go to open it. After you open the Chartbook select Edit >> Translate Symbols to Current Service. That should take care of your not getting data into the chartbook. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-02-05 16:08:09] |
| User244749 - Posts: 1 |
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Hi, I am having a similar issue with the training chart. Can you please convert the files for me. Thank you.
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 G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2023-02-05 16:05:29 UTC - Size: 276.18 KB - 325 views G7FXSTAGE2WKLYVWAPPROFILECHARTBOOK-200608-011835.Cht - Attached On 2023-02-05 16:06:20 UTC - Size: 28.27 KB - 639 views G7FXSTAGE2FINALCHARTBOOKESONLY-200608-010527.Cht - Attached On 2023-02-05 16:06:32 UTC - Size: 22.15 KB - 284 views |
| [2023-02-06 17:38:04] |
| John - SC Support - Posts: 36350 |
|
We no longer will convert G7FX chartbooks. You need to get the updated chartbooks from G7FX.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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