Support Board
Date/Time: Thu, 27 Feb 2025 22:18:14 +0000
disconnect / reconnects
View Count: 573
| [2021-07-20 16:09:18] |
| User473031 - Posts: 55 |
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I experience throughout the day disconnects and reconnects. This happens multiple times a day. Really difficult when it happens in a trade. I've uploaded the message log. My SC will repeatedly throughout the day disconnect and reconnect. This happens at all times of the day and evening and while I'm in a trade. I have sent you the message log. |
| [2021-07-20 16:25:53] |
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You have some network connectivity issue. You are losing the connection to CQG, and also to Sierra Chart market data servers: DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-07-20 10:42:37.892 * CQG WebSocket socket (3) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-07-20 10:42:37.892 * DTC Client socket (5) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-07-20 10:42:37.892 * DTC Client socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-07-20 10:42:37.892 * CQG WebSocket socket (3) | Socket gracefully closed by remote side. | 2021-07-20 10:42:37.892 DTC Client socket (5) | Socket gracefully closed by remote side. | 2021-07-20 10:42:37.892 DTC Client socket (6) | Socket gracefully closed by remote side. | 2021-07-20 10:42:37.892 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-07-20 10:42:37.892 CQG WebSocket socket (3) | CloseSocket call. | 2021-07-20 10:42:37.900 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2021-07-20 10:42:37.900 So you are losing multiple connections all at the same time. You need to determine what the problem is on your side. We do not know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-20 16:26:25
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