Support Board
Date/Time: Thu, 27 Feb 2025 22:23:59 +0000
pro and nonepro
View Count: 668
| [2021-07-15 14:32:00] |
| User646336 - Posts: 5 |
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Hi there I added the equity data and data feed, BUT account shows professional which i am NOT. i re-signed agreements, still nothing. thank you Zafar Sodykov 142096 |
| [2021-07-15 15:12:35] |
| John - SC Support - Posts: 38256 |
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We have asked our data provider, in this case, for why they have you tagged as a Professional. As soon as we hear back, we will update you in this thread.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-15 15:48:11] |
| John - SC Support - Posts: 38256 |
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We have heard back from our data provider and they have received your updated agreement and changed your status to Non-Professional. You can now activate the exchange(s).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-15 16:29:20] |
| User646336 - Posts: 5 |
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Which exchange I need to activate to get equities on my TPO charts
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| [2021-07-15 17:54:26] |
| John - SC Support - Posts: 38256 |
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Within the Sierra Chart Exchange Data Feed it is the U.S. Equities exchange. Go to the following page to activate the exchange: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-22 16:58:54
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| [2021-07-22 15:44:14] |
| User646336 - Posts: 5 |
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Hi I followed all the steps and signed the agreements again, and have all the required data, and the equities still dont work |
 584E802D-68EB-448B-9156-C9ED3FB44BB8.png / V - Attached On 2021-07-22 15:41:46 UTC - Size: 762.78 KB - 178 views 7B2893A6-8434-4A10-878A-8624CF34BFE3.png / V - Attached On 2021-07-22 15:42:03 UTC - Size: 447.22 KB - 211 views |
| [2021-07-22 16:59:37] |
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This is now resolved. You should be receiving the real-time data within three minutes. If not let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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