Support Board
Date/Time: Thu, 27 Feb 2025 12:07:32 +0000
No Chart Data with CQG
View Count: 565
| [2021-06-28 19:25:23] |
| User433334 - Posts: 2 |
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After my holidays (end of may until mid of june) my CQG Date connection is not working anymore with Sierra. I am getting 2 messages within my chart windows: 1.symbol unkown (same symbols are used as before ) and 2. download data failed. I updated my SC Version on 2280. I did no changes of login credentials in my CQG account... Sierra is working but can not interpete CQG feed anymore. It works with SD feed delayed. I heard that there were problems SC /CQG...? |
| [2021-06-28 20:04:42] |
| John - SC Support - Posts: 38222 |
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The implication from what you describe is that you are not setup to receive the CQG data. Check with your broker and ensure that your CQG data feed is enabled.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-28 21:41:10] |
| Sierra_Chart Engineering - Posts: 18584 |
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When using CQG you need to use the Denali Exchange Data Feed for data: Denali Exchange Data Feed You have set the Service Package correctly but you need to activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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