Support Board
Date/Time: Thu, 27 Feb 2025 09:14:42 +0000
Cannot update Sierra Charts
View Count: 544
| [2021-06-26 20:51:41] |
| Chap - Posts: 39 |
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Hi. Please your help. the installation of the new update for sierra was not possible, I sent the log for support. |
| [2021-06-26 23:20:31] |
| Sierra_Chart Engineering - Posts: 18584 |
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Provide the log right here. Instructions: Software Download: Providing Installer Log to Support Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-26 23:20:38
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| [2021-06-28 13:44:14] |
| John - SC Support - Posts: 38222 |
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We were able to look through the log you sent. It looks like you had a connectivity issue while you were trying to get the data. Make sure you have a good Internet connection and try again and let us know what happens. Also, if you are not starting the upgrade from within the Sierra Chart software (i.e. Help >> Download Current Release/Pre-Release) then make sure that Sierra Chart is NOT running when you perform the update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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