Support Board
Date/Time: Thu, 27 Feb 2025 08:38:18 +0000
DOM Problems
View Count: 568
| [2021-06-21 05:40:39] |
| User565974 - Posts: 32 |
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Hi Guys, since today morning, my DOM EuroSXX50 is unusable, also since couple of weeks the chart (EuroStxx50) displays format 0.1 - I couldn´t find anything at EUREX about change of product in the EuroStxx50. SC DOM/Chart displays tick size of 0.5!? I´ll send a screenshot of chart and DOM. Please let me know if EUREX made any change - as mentioned above I couldn´t find a change in product! |
 DOM_SXX_Problem.png / V - Attached On 2021-06-21 05:38:04 UTC - Size: 305.07 KB - 182 views Chart_SXX.png / V - Attached On 2021-06-21 05:38:17 UTC - Size: 154.79 KB - 173 views |
| [2021-06-21 05:47:57] |
| AD544 - Posts: 64 |
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https://www.eurex.com/ex-en/find/circulars/circular-2407638
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| [2021-06-21 05:57:36] |
| User565974 - Posts: 32 |
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My last inquiry is solved - it seems the eurex has changed the FESX product from tick size 1 to 0.5! Nontheless there is still a problem with the DOM... Send the screenshot |
| DOM_SXX_Problem2.png / V - Attached On 2021-06-21 05:57:24 UTC - Size: 291.6 KB - 186 views |
| [2021-06-21 06:17:27] |
| Sierra_Chart Engineering - Posts: 18584 |
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The tick size for this product changed. We have done the updates now, including the changes on the server. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Be sure to re-connect to the data feed also. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-21 06:29:31] |
| Bango - Posts: 76 |
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Errors on populating asks. Many numbers on 4-5 prices
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| [2021-06-21 06:39:12] |
| User565974 - Posts: 32 |
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thanks, solved
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| [2021-06-21 06:39:40] |
| Sierra_Chart Engineering - Posts: 18584 |
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If you are still having problems do the following: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings And then follow these instructions to apply these settings to these FESX charts: Global Symbol Settings: Update/Apply Symbol Settings to Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-21 06:40:41
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