Support Board
Date/Time: Thu, 27 Feb 2025 03:12:57 +0000
Blank charts on lower time frames.
View Count: 632
| [2021-06-02 03:32:52] |
| Fat Cat - Posts: 3 |
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Crude daily and weekly charts work. Any time frame lower like a hourly chart or 5 minute goes completely blank.... I pay for the data. I get live market data on a DOM via a different platform. I have 2 login credentials with CQG.
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| [2021-06-02 07:27:30] |
| Sierra_Chart Engineering - Posts: 18577 |
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We do not provide technical support for CQG data. That is our policy. For the proper data for Sierra Chart you need to use the Denali Exchange Data Feed: Denali Exchange Data Feed Nevertheless, for us to determine what is causing the issue right now, follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-14 02:49:03] |
| Fat Cat - Posts: 3 |
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Software version: 2268 64-bit | 2021-06-13 21:46:11.562 Primary Thread ID: 11704 | 2021-06-13 21:46:11.562 Usage end date: 2021-07-07 | 2021-06-13 21:46:11.562 Enabled for: Advanced Features 2. | 2021-06-13 21:46:11.562 Enabled for: Sierra Chart Historical Data Service. | 2021-06-13 21:46:11.562 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-13 21:46:11.562 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-13 21:46:11.562 Current selected Data/Trading service: CQG WebAPI | 2021-06-13 21:46:11.562 Custom symbol settings values: enabled | 2021-06-13 21:46:11.562 Chart Update Interval: 500 | 2021-06-13 21:46:11.562 Intraday Data Storage Time Unit: 0 | 2021-06-13 21:46:11.562 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-13 21:46:11.562 2021-06-14 02:46:11 Local computer time in UTC | 2021-06-13 21:46:11.562 2021-06-13 21:46:11 Local computer time in SC Time Zone | 2021-06-13 21:46:11.562 2021-06-14 02:26:58 Server time in UTC | 2021-06-13 21:46:11.562 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-06-13 21:46:11.562 Program path: C:\SierraChart\ | 2021-06-13 21:46:11.562 Data Files path: C:\SierraChart\Data\ | 2021-06-13 21:46:11.562 OS Version Number: 10.0 | 2021-06-13 21:46:11.563 Locale Setting: C | 2021-06-13 21:46:11.563 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-06-13 21:46:11.563 Allowed protected custom studies: | 2021-06-13 21:46:11.563 CQG WebAPI | Using primary service for historical data for F.US.CLEK21 | 2021-06-13 21:46:58.577 Added historical Intraday data request for F.US.CLEK21 to the queue. | 2021-06-13 21:46:58.577 Triggering next historical data download in queue. | 2021-06-13 21:46:58.577 Reloading all charts with filename: F.US.CLEK21.scid | 2021-06-13 21:46:58.577 Added historical Daily data request for F.US.CLEK21 to the queue. | 2021-06-13 21:46:58.577 Triggering next historical data download in queue. | 2021-06-13 21:46:58.577 CQG WebAPI | Using primary service for historical data for F.US.CLEM21 | 2021-06-13 21:46:58.577 Added historical Intraday data request for F.US.CLEM21 to the queue. | 2021-06-13 21:46:58.577 Intraday data recording state for symbol F.US.CLEM21 is set to download 'Pending'. | 2021-06-13 21:46:58.577 Reloading all charts with filename: F.US.CLEM21.scid | 2021-06-13 21:46:58.577 Added historical Daily data request for F.US.CLEM21 to the queue. | 2021-06-13 21:46:58.577 HD Request # 53 | Downloading Intraday chart data for F.US.CLEK21 to the file F.US.CLEK21.scid. Service: cqg | 2021-06-13 21:46:58.578 HD Request # 53 | Performing multistage download. Downloading Minute data first. | 2021-06-13 21:46:58.578 HD Request # 53 | Download start date-time: 2021-03-08 18:00:00.000000. File last date-time: 00:00:00.000000 | 2021-06-13 21:46:58.578 HD Request # 53 | Disabling Intraday chart updating for symbol. | 2021-06-13 21:46:58.578 CQG WebAPI | Sending symbol resolution request for F.US.CLEK21. ID: 214746 | 2021-06-13 21:46:58.578 HD Request # 54 | Downloading Historical Daily chart data for F.US.CLEK21. Starting date: 1971-06-14. Service: cqg | 2021-06-13 21:46:58.578 CQG WebAPI | Received message: Requested symbol was not found. | 2021-06-13 21:46:58.630 HD Request # 53 | Error downloading historical Intraday data for F.US.CLEK21. Requested symbol was not found. | 2021-06-13 21:46:58.630 HD Request # 53 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.CLEK21 | 2021-06-13 21:46:58.630 HD Request # 53 | Completion time: 0s | 2021-06-13 21:46:58.630 HD Request # 53 | Intraday data download complete for F.US.CLEK21. Unique request ID: 45 | 2021-06-13 21:46:58.630 Added historical Intraday data request for F.US.CLEK21 to the queue. | 2021-06-13 21:46:58.630 Triggering next historical data download in queue. | 2021-06-13 21:46:58.630 Symbol Error - F.US.CLEK21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-06-13 21:46:58.630 HD Request # 55 | Downloading Intraday chart data for F.US.CLEK21 to the file F.US.CLEK21.scid. Service: cqg | 2021-06-13 21:46:58.630 HD Request # 55 | Download start date-time: 2021-03-08 18:00:00.000000. File last date-time: 00:00:00.000000 | 2021-06-13 21:46:58.630 HD Request # 55 | Error downloading historical Intraday data for F.US.CLEK21. The symbol is unknown to the server. | 2021-06-13 21:46:58.630 HD Request # 55 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.CLEK21 | 2021-06-13 21:46:58.630 HD Request # 55 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-06-13 21:46:58.631 HD Request # 55 | Completion time: 0s | 2021-06-13 21:46:58.631 HD Request # 55 | Intraday data download complete for F.US.CLEK21. Unique request ID: 45 | 2021-06-13 21:46:58.631 Removing historical data download ID 45. | 2021-06-13 21:46:58.631 Real-time Intraday chart data file updates started for F.US.CLEK21 | 2021-06-13 21:46:58.631 Intraday chart data file opened for F.US.CLEK21 | 2021-06-13 21:46:58.631 HD Request # 55 | Enabling Intraday chart updating for symbol. | 2021-06-13 21:46:58.631 Triggering next historical data download in queue. | 2021-06-13 21:46:58.631 HD Request # 56 | Downloading Intraday chart data for F.US.CLEM21 to the file F.US.CLEM21.scid. Service: cqg | 2021-06-13 21:46:58.631 HD Request # 56 | Performing multistage download. Downloading Minute data first. | 2021-06-13 21:46:58.631 HD Request # 56 | Download start date-time: 2021-04-06 19:00:00.000000. File last date-time: 00:00:00.000000 | 2021-06-13 21:46:58.631 HD Request # 56 | Disabling Intraday chart updating for symbol. | 2021-06-13 21:46:58.631 HD Request # 56 | Requesting historical Minute data. | 2021-06-13 21:46:58.631 HD Request # 56 | Error downloading historical Intraday data for F.US.CLEM21. Instrument F.US.CLE (corresponding to ID 5) is not allowed. | 2021-06-13 21:46:58.730 HD Request # 56 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.CLEM21 | 2021-06-13 21:46:58.730 HD Request # 56 | Completion time: 0s | 2021-06-13 21:46:58.730 HD Request # 56 | Intraday data download complete for F.US.CLEM21. Unique request ID: 47 | 2021-06-13 21:46:58.730 Added historical Intraday data request for F.US.CLEM21 to the queue. | 2021-06-13 21:46:58.730 Triggering next historical data download in queue. | 2021-06-13 21:46:58.730 HD Request # 57 | Downloading Intraday chart data for F.US.CLEM21 to the file F.US.CLEM21.scid. Service: cqg | 2021-06-13 21:46:58.730 HD Request # 57 | Download start date-time: 2021-04-06 19:00:00.000000. File last date-time: 00:00:00.000000 | 2021-06-13 21:46:58.731 HD Request # 57 | Requesting historical Tick data. | 2021-06-13 21:46:58.731 HD Request # 57 | Error downloading historical Intraday data for F.US.CLEM21. Instrument F.US.CLE (corresponding to ID 5) is not allowed. Result=103. Num Quotes=0 | 2021-06-13 21:46:58.829 HD Request # 57 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.CLEM21 | 2021-06-13 21:46:58.829 HD Request # 57 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-06-13 21:46:58.830 HD Request # 57 | Completion time: 0s | 2021-06-13 21:46:58.830 HD Request # 57 | Intraday data download complete for F.US.CLEM21. Unique request ID: 47 | 2021-06-13 21:46:58.830 Removing historical data download ID 47. | 2021-06-13 21:46:58.830 Real-time Intraday chart data file updates started for F.US.CLEM21 | 2021-06-13 21:46:58.830 Intraday chart data file opened for F.US.CLEM21 | 2021-06-13 21:46:58.830 HD Request # 57 | Enabling Intraday chart updating for symbol. | 2021-06-13 21:46:58.830 Triggering next historical data download in queue. | 2021-06-13 21:46:58.830 No download requests in the queue to start downloads for. | 2021-06-13 21:46:58.830 F.US.CLEM21 [CBV] 30 Min #11 | Reloading chart. | 2021-06-13 21:46:58.868 F.US.CLEM21 [CBV] 30 Min #11 | Waiting for historical downloads to complete with the IDs: 46, 48, | 2021-06-13 21:46:58.895 HD Request # 54 | Requesting historical Daily data for CLK21 starting at 1971-06-13. SC External HD service. | 2021-06-13 21:46:59.300 HD Request # 54 | Receiving historical Daily data for F.US.CLEK21 starting at 2015-11-20 | 2021-06-13 21:46:59.721 HD Request # 54 | Writing historical Daily data to the file F.US.CLEK21.dly | 2021-06-13 21:46:59.722 HD Request # 54 | Bytes received: 64682 | 2021-06-13 21:46:59.740 HD Request # 54 | Received 1362 records from 2015-11-20 00:00:00 to 2021-04-20 00:00:00 (5.4years) and wrote 1362 records for F.US.CLEK21 | 2021-06-13 21:46:59.740 HD Request # 54 | Completion time: 1s | 2021-06-13 21:46:59.740 HD Request # 54 | Daily data download complete for F.US.CLEK21. Unique request ID: 46 | 2021-06-13 21:46:59.740 Removing historical data download ID 46. | 2021-06-13 21:46:59.741 Triggering next historical data download in queue. | 2021-06-13 21:46:59.741 HD Request # 58 | Downloading Historical Daily chart data for F.US.CLEM21. Starting date: 1971-06-14. Service: cqg | 2021-06-13 21:46:59.741 HD Request # 58 | Requesting historical Daily data for CLM21 starting at 1971-06-13. SC External HD service. | 2021-06-13 21:47:02.269 HD Request # 58 | Receiving historical Daily data for F.US.CLEM21 starting at 2012-11-19 | 2021-06-13 21:47:04.768 HD Request # 58 | Writing historical Daily data to the file F.US.CLEM21.dly | 2021-06-13 21:47:04.769 HD Request # 58 | Bytes received: 101944 | 2021-06-13 21:47:04.784 HD Request # 58 | Received 2141 records from 2012-11-19 00:00:00 to 2021-05-20 00:00:00 (8.5years) and wrote 2141 records for F.US.CLEM21 | 2021-06-13 21:47:04.784 HD Request # 58 | Completion time: 5s | 2021-06-13 21:47:04.784 HD Request # 58 | Daily data download complete for F.US.CLEM21. Unique request ID: 48 | 2021-06-13 21:47:04.784 Removing historical data download ID 48. | 2021-06-13 21:47:04.784 Triggering next historical data download in queue. | 2021-06-13 21:47:04.784 No download requests in the queue to start downloads for. | 2021-06-13 21:47:04.784 F.US.CLEM21 [CBV] 30 Min #11 | Download is complete for all contract months in chart. Proceeding with data load. | 2021-06-13 21:47:04.866 F.US.CLEM21 [CBV] 30 Min #11 | Reloading chart. | 2021-06-13 21:47:04.866 F.US.CLEM21 [CBV] 30 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.CLEM21.scid | 2021-06-13 21:47:04.950 F.US.CLEM21 [CBV] 30 Min #11 | Reloading chart. | 2021-06-13 21:47:05.367 F.US.CLEM21 [CBV] 30 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.CLEM21.scid | 2021-06-13 21:47:05.473 |
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