Support Board
Date/Time: Thu, 27 Feb 2025 03:14:38 +0000
problem with sc data
View Count: 971
| [2021-05-24 00:33:02] |
| Gtrader510 - Posts: 75 |
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hi im having problem using sc data while when connected to cqg working fine but when i try to use sc data price doesn't move please help
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| [2021-05-24 00:40:32] |
| Gtrader510 - Posts: 75 |
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also no volume bids and offers in dom while using sc all data service
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| [2021-05-24 02:09:37] |
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Tell us the symbol of one of the charts. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 04:45:38] |
| Gtrader510 - Posts: 75 |
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im using es june contract
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| [2021-05-24 04:49:02] |
| Gtrader510 - Posts: 75 |
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Software version: 2247 64-bit | 2021-05-23 21:46:59.968 Primary Thread ID: 3088 | 2021-05-23 21:46:59.968 Usage end date: 2021-06-10 | 2021-05-23 21:46:59.968 Enabled for: Advanced Features 2. | 2021-05-23 21:46:59.968 Enabled for: Sierra Chart Historical Data Service. | 2021-05-23 21:46:59.968 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-05-23 21:46:59.968 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-23 21:46:59.968 Enabled for exchange2: CME | 2021-05-23 21:46:59.968 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-23 21:46:59.968 Current selected Data/Trading service: SC Data - All Services | 2021-05-23 21:46:59.968 Custom symbol settings values: enabled | 2021-05-23 21:46:59.968 Chart Update Interval: 10 | 2021-05-23 21:46:59.968 Intraday Data Storage Time Unit: 0 | 2021-05-23 21:46:59.968 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-23 21:46:59.968 2021-05-24 04:46:59 Local computer time in UTC | 2021-05-23 21:46:59.968 2021-05-23 21:46:59 Local computer time in SC Time Zone | 2021-05-23 21:46:59.968 2021-05-24 00:37:04 Server time in UTC | 2021-05-23 21:46:59.968 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-23 21:46:59.968 Program path: C:\SierraChart\ | 2021-05-23 21:46:59.968 Data Files path: C:\SierraChart\Data\ | 2021-05-23 21:46:59.968 OS Version Number: 10.0 | 2021-05-23 21:46:59.968 Locale Setting: C | 2021-05-23 21:46:59.968 DLLs: UserContributedStudies_64.dll | 2021-05-23 21:46:59.968 Allowed protected custom studies: | 2021-05-23 21:46:59.968 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2021-05-23 21:47:19.708 DTC Client socket (1) | Creating socket. | 2021-05-23 21:47:19.709 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-23 21:47:19.709 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-05-23 21:47:19.709 SC Data - All Services | Network connection to server complete. | 2021-05-23 21:47:19.790 SC Data - All Services | Starting socket receive thread. | 2021-05-23 21:47:19.790 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-23 21:47:19.790 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-23 21:47:19.881 SC Data - All Services | Sending logon request message. | 2021-05-23 21:47:19.881 SC Data - All Services | Received logon response. | 2021-05-23 21:47:20.617 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-05-23 21:47:20.617 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-23 21:47:20.617 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-05-23 21:47:20.617 SC Data - All Services | Waiting for socket receive thread to end | 2021-05-23 21:47:20.617 DTC Client socket (1) | CloseSocket call. | 2021-05-23 21:47:20.618 SC Data - All Services | Disconnected from the server. | 2021-05-23 21:47:20.618 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-05-23 21:47:20.618 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-23 21:47:20.618 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-05-23 21:47:20.687 DTC Client socket (1) | Closed. | 2021-05-23 21:47:20.687 File >> Disconnect selected. | 2021-05-23 21:47:28.811 DTC Client socket (0) | CloseSocket call. | 2021-05-23 21:47:28.812 SC Data - All Services | Disconnected from the server. | 2021-05-23 21:47:28.812 SC Data - All Services | Disconnected. | 2021-05-23 21:47:28.812 SC Data - All Services | Connected to server complete. | 2021-05-23 21:47:31.724 Triggering next historical data download in queue. | 2021-05-23 21:47:31.724 Triggering next historical data download in queue. | 2021-05-23 21:47:31.724 Triggering next historical data download in queue. | 2021-05-23 21:47:31.724 Triggering next historical data download in queue. | 2021-05-23 21:47:31.724 No download requests in the queue to start downloads for. | 2021-05-23 21:47:31.724 No download requests in the queue to start downloads for. | 2021-05-23 21:47:31.724 No download requests in the queue to start downloads for. | 2021-05-23 21:47:31.724 No download requests in the queue to start downloads for. | 2021-05-23 21:47:31.724 Mapping MESM21-CME to MESM21. Service code: cme | 2021-05-23 21:47:31.725 SC Data - All Services | Starting real-time market data updates for: MESM21-CME (MESM21). ID: 1 Service code: cme | 2021-05-23 21:47:31.725 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-05-23 21:47:31.725 SC Data - All Services | Requesting security definition data for: MESM21-CME (MESM21). ID: 1 | 2021-05-23 21:47:31.725 Requesting market depth updates for: MESM21-CME if supported. | 2021-05-23 21:47:31.725 Separate subscription for market depth updates not supported. MESM21-CME | 2021-05-23 21:47:31.725 Added historical Intraday data request for MESM21-CME to the queue. | 2021-05-23 21:47:31.725 Intraday data recording state for symbol MESM21-CME is set to download 'Pending'. | 2021-05-23 21:47:31.725 Triggering next historical data download in queue. | 2021-05-23 21:47:31.725 DTC Client socket (1) | Creating socket. | 2021-05-23 21:47:31.725 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-23 21:47:31.725 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-05-23 21:47:31.725 Delaying start of download for MESM21-CME | 2021-05-23 21:47:31.777 Mapping ESH21-CME to ESH21. Service code: cme | 2021-05-23 21:47:31.777 SC Data - All Services | Starting real-time market data updates for: ESH21-CME (ESH21). ID: 2 Service code: cme | 2021-05-23 21:47:31.777 SC Data - All Services | Requesting security definition data for: ESH21-CME (ESH21). ID: 2 | 2021-05-23 21:47:31.777 Added historical Intraday data request for ESH21-CME to the queue. | 2021-05-23 21:47:31.777 Intraday data recording state for symbol ESH21-CME is set to download 'Pending'. | 2021-05-23 21:47:31.777 Triggering next historical data download in queue. | 2021-05-23 21:47:31.777 Mapping ESM21-CME to ESM21. Service code: cme | 2021-05-23 21:47:31.778 SC Data - All Services | Starting real-time market data updates for: ESM21-CME (ESM21). ID: 3 Service code: cme | 2021-05-23 21:47:31.778 SC Data - All Services | Requesting security definition data for: ESM21-CME (ESM21). ID: 3 | 2021-05-23 21:47:31.778 Added historical Intraday data request for ESM21-CME to the queue. | 2021-05-23 21:47:31.778 Intraday data recording state for symbol ESM21-CME is set to download 'Pending'. | 2021-05-23 21:47:31.778 Triggering next historical data download in queue. | 2021-05-23 21:47:31.778 SC Data - All Services | Network connection to server complete. | 2021-05-23 21:47:31.794 SC Data - All Services | Starting socket receive thread. | 2021-05-23 21:47:31.794 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-23 21:47:31.794 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-23 21:47:31.883 SC Data - All Services | Sending logon request message. | 2021-05-23 21:47:31.883 SC Data - All Services | Received logon response. | 2021-05-23 21:47:32.631 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-05-23 21:47:32.631 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-23 21:47:32.631 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-05-23 21:47:32.631 SC Data - All Services | Waiting for socket receive thread to end | 2021-05-23 21:47:32.631 DTC Client socket (1) | CloseSocket call. | 2021-05-23 21:47:32.632 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-23 21:47:32.632 SC Data - All Services | Disconnected from the server. | 2021-05-23 21:47:32.632 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-05-23 21:47:32.632 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-05-23 21:47:32.695 DTC Client socket (1) | Closed. | 2021-05-23 21:47:32.695 Requesting market depth updates for: ESH21-CME if supported. | 2021-05-23 21:47:36.722 Separate subscription for market depth updates not supported. ESH21-CME | 2021-05-23 21:47:36.722 Requesting market depth updates for: ESM21-CME if supported. | 2021-05-23 21:47:36.722 Separate subscription for market depth updates not supported. ESM21-CME | 2021-05-23 21:47:36.722 HD Request # 26 | Downloading Intraday chart data for MESM21-CME to the file MESM21-CME.scid. Service: cme | 2021-05-23 21:48:02.517 HD Request # 26 | Download start date-time: 2021-05-23 18:16:18.000000. File last date-time: 2021-05-23 18:16:18.569000 | 2021-05-23 21:48:02.518 HD Request # 26 | Using server: ds23.sierracharts.com port 10150 | 2021-05-23 21:48:02.519 Socket (1) | Creating socket. | 2021-05-23 21:48:02.519 Socket (1) | New receive buffer size: 5242880 | 2021-05-23 21:48:02.519 Socket (1) | Connecting to IP: 216.1.90.130. | 2021-05-23 21:48:02.519 SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 443 | 2021-05-23 21:48:02.627 DTC Client socket (2) | Creating socket. | 2021-05-23 21:48:02.627 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 21:48:02.627 DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2021-05-23 21:48:02.627 SC Data - All Services | Network connection to server complete. | 2021-05-23 21:48:02.664 SC Data - All Services | Starting socket receive thread. | 2021-05-23 21:48:02.664 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-23 21:48:02.664 HD Request # 26 | Setting DTC encoding to Binary VLS | 2021-05-23 21:48:02.669 HD Request # 26 | Sending historical data logon request message. | 2021-05-23 21:48:02.669 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-23 21:48:02.707 SC Data - All Services | Sending logon request message. | 2021-05-23 21:48:02.707 HD Request # 26 | Requesting Intraday data. Start date-time: 2021-05-23 18:16:18. Record interval: 0. Symbol: MESM21 | 2021-05-23 21:48:03.232 HD Request # 26 | Decompressing data. | 2021-05-23 21:48:03.303 HD Request # 26 | Receiving Intraday data for MESM21-CME starting at 2021-05-23 18:16:18.162000 | 2021-05-23 21:48:03.450 SC Data - All Services | Received logon response. | 2021-05-23 21:48:03.613 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-05-23 21:48:03.613 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-23 21:48:03.613 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-05-23 21:48:03.613 SC Data - All Services | Waiting for socket receive thread to end | 2021-05-23 21:48:03.613 DTC Client socket (2) | CloseSocket call. | 2021-05-23 21:48:03.613 SC Data - All Services | Disconnected from the server. | 2021-05-23 21:48:03.613 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-05-23 21:48:03.613 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-05-23 21:48:03.613 Socket (1) | CloseSocket call. | 2021-05-23 21:48:03.641 Historical data download thread signaled to stop. | 2021-05-23 21:48:03.641 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-23 21:48:03.641 HD Request # 26 | Timestamp of first Intraday data file record written: 2021-05-23 18:16:24.664000 | 2021-05-23 21:48:03.641 HD Request # 26 | Received 21403 records from 2021-05-23 18:16:18.162000 to 2021-05-23 21:47:43.071000 (3.5 hours) and wrote 21400 records for MESM21-CME | 2021-05-23 21:48:03.641 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-23 21:48:03.646 DTC Client socket (2) | Closed. | 2021-05-23 21:48:03.646 HD Request # 26 | Add time&sales data | Remembered last file record date-time: 2021-05-24 04:47:43.071000 | 2021-05-23 21:48:03.646 HD Request # 26 | Completion time: 1s | 2021-05-23 21:48:03.646 HD Request # 26 | Intraday data download complete for MESM21-CME. Unique request ID: 24 | 2021-05-23 21:48:03.646 Removing historical data download ID 24. | 2021-05-23 21:48:03.646 Real-time Intraday chart data file updates started for MESM21-CME | 2021-05-23 21:48:03.646 Intraday chart data file opened for MESM21-CME | 2021-05-23 21:48:03.646 HD Request # 26 | Enabling Intraday chart updating for symbol. | 2021-05-23 21:48:03.646 Triggering next historical data download in queue. | 2021-05-23 21:48:03.646 HD Request # 27 | Downloading Intraday chart data for ESH21-CME to the file ESH21-CME.scid. Service: cme | 2021-05-23 21:48:03.646 HD Request # 27 | Download start date-time: 2021-03-19 06:29:59.000000. File last date-time: 2021-03-19 06:29:59.841000 | 2021-05-23 21:48:03.647 HD Request # 27 | Using server: ds21.sierracharts.com port 10149 | 2021-05-23 21:48:03.647 Socket (2) | Creating socket. | 2021-05-23 21:48:03.647 Socket (2) | New receive buffer size: 5242880 | 2021-05-23 21:48:03.647 Socket (2) | Connecting to IP: 216.1.90.129. | 2021-05-23 21:48:03.647 Socket (1) | Socket gracefully closed by remote side. | 2021-05-23 21:48:03.707 Socket (1) | Closed. | 2021-05-23 21:48:03.707 HD Request # 27 | Setting DTC encoding to Binary VLS | 2021-05-23 21:48:03.788 HD Request # 27 | Sending historical data logon request message. | 2021-05-23 21:48:03.788 HD Request # 27 | Requesting Intraday data. Start date-time: 2021-03-19 06:29:59. Record interval: 0. Symbol: ESH21 | 2021-05-23 21:48:04.314 HD Request # 27 | Decompressing data. | 2021-05-23 21:48:04.385 HD Request # 27 | Receiving Intraday data for ESH21-CME starting at 2021-03-19 06:29:59.436000 | 2021-05-23 21:48:04.386 Socket (2) | CloseSocket call. | 2021-05-23 21:48:04.386 Historical data download thread signaled to stop. | 2021-05-23 21:48:04.387 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-05-23 21:48:04.387 HD Request # 27 | Received 2 records from 2021-03-19 06:29:59.436000 to 2021-03-19 06:29:59.841000 (0.4 seconds) and wrote 0 records for ESH21-CME | 2021-05-23 21:48:04.387 HD Request # 27 | Add time&sales data | Remembered last file record date-time: 2021-03-19 13:29:59.841000 | 2021-05-23 21:48:04.388 HD Request # 27 | Completion time: 1s | 2021-05-23 21:48:04.388 HD Request # 27 | Intraday data download complete for ESH21-CME. Unique request ID: 25 | 2021-05-23 21:48:04.388 Removing historical data download ID 25. | 2021-05-23 21:48:04.388 Real-time Intraday chart data file updates started for ESH21-CME | 2021-05-23 21:48:04.388 Intraday chart data file opened for ESH21-CME | 2021-05-23 21:48:04.388 HD Request # 27 | Enabling Intraday chart updating for symbol. | 2021-05-23 21:48:04.388 Triggering next historical data download in queue. | 2021-05-23 21:48:04.388 HD Request # 28 | Downloading Intraday chart data for ESM21-CME to the file ESM21-CME.scid. Service: cme | 2021-05-23 21:48:04.388 HD Request # 28 | Download start date-time: 2021-05-23 18:16:22.000000. File last date-time: 2021-05-23 18:16:22.460000 | 2021-05-23 21:48:04.389 HD Request # 28 | Using server: ds23.sierracharts.com port 10150 | 2021-05-23 21:48:04.389 Socket (1) | Creating socket. | 2021-05-23 21:48:04.389 Socket (1) | New receive buffer size: 5242880 | 2021-05-23 21:48:04.390 Socket (1) | Connecting to IP: 216.1.90.130. | 2021-05-23 21:48:04.390 Socket (2) | Socket gracefully closed by remote side. | 2021-05-23 21:48:04.454 Socket (2) | Closed. | 2021-05-23 21:48:04.454 HD Request # 28 | Setting DTC encoding to Binary VLS | 2021-05-23 21:48:04.534 HD Request # 28 | Sending historical data logon request message. | 2021-05-23 21:48:04.535 HD Request # 28 | Requesting Intraday data. Start date-time: 2021-05-23 18:16:22. Record interval: 0. Symbol: ESM21 | 2021-05-23 21:48:04.600 HD Request # 28 | Decompressing data. | 2021-05-23 21:48:04.669 HD Request # 28 | Receiving Intraday data for ESM21-CME starting at 2021-05-23 18:16:22.460000 | 2021-05-23 21:48:04.824 Socket (1) | CloseSocket call. | 2021-05-23 21:48:04.997 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-23 21:48:04.998 Historical data download thread signaled to stop. | 2021-05-23 21:48:04.998 HD Request # 28 | Timestamp of first Intraday data file record written: 2021-05-23 18:16:24.663000 | 2021-05-23 21:48:04.998 HD Request # 28 | Received 23488 records from 2021-05-23 18:16:22.460000 to 2021-05-23 21:47:43.851000 (3.5 hours) and wrote 23487 records for ESM21-CME | 2021-05-23 21:48:04.999 HD Request # 28 | Add time&sales data | Remembered last file record date-time: 2021-05-24 04:47:43.851000 | 2021-05-23 21:48:05.004 HD Request # 28 | Completion time: 1s | 2021-05-23 21:48:05.004 HD Request # 28 | Intraday data download complete for ESM21-CME. Unique request ID: 26 | 2021-05-23 21:48:05.004 Removing historical data download ID 26. | 2021-05-23 21:48:05.004 Real-time Intraday chart data file updates started for ESM21-CME | 2021-05-23 21:48:05.004 Intraday chart data file opened for ESM21-CME | 2021-05-23 21:48:05.004 HD Request # 28 | Enabling Intraday chart updating for symbol. | 2021-05-23 21:48:05.004 Triggering next historical data download in queue. | 2021-05-23 21:48:05.004 No download requests in the queue to start downloads for. | 2021-05-23 21:48:05.004 Socket (1) | Socket gracefully closed by remote side. | 2021-05-23 21:48:05.062 Socket (1) | Closed. | 2021-05-23 21:48:05.062 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2021-05-23 21:48:33.616 DTC Client socket (1) | Creating socket. | 2021-05-23 21:48:33.618 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-23 21:48:33.618 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-05-23 21:48:33.618 SC Data - All Services | Network connection to server complete. | 2021-05-23 21:48:33.689 SC Data - All Services | Starting socket receive thread. | 2021-05-23 21:48:33.689 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-05-23 21:48:33.689 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-05-23 21:48:33.765 SC Data - All Services | Sending logon request message. | 2021-05-23 21:48:33.765 SC Data - All Services | Received logon response. | 2021-05-23 21:48:34.485 SC Data - All Services | Server Name: SC Real-Time Server. | 2021-05-23 21:48:34.485 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-05-23 21:48:34.485 SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-05-23 21:48:34.485 SC Data - All Services | Waiting for socket receive thread to end | 2021-05-23 21:48:34.485 DTC Client socket (1) | CloseSocket call. | 2021-05-23 21:48:34.486 SC Data - All Services | Disconnected from the server. | 2021-05-23 21:48:34.486 SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2021-05-23 21:48:34.486 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-23 21:48:34.486 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-05-23 21:48:34.554 DTC Client socket (1) | Closed. | 2021-05-23 21:48:34.554 |
| [2021-05-24 05:41:20] |
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This is the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-05-23 21:48:34.485
Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 17:16:23] |
| Gtrader510 - Posts: 75 |
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actually im not logged in on 2 device in one device im using sc all data and other device im using cqg is it still going to be a problem and even tho im logged out from other device price still doesn't move with sc all data
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| [2021-05-24 20:23:16] |
| John - SC Support - Posts: 38222 |
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You can try using the Forced Login option on the system for which you are having a problem. This will ensure that your local system is updated with the information from our servers, so if the other system is, in fact, disconnected, then this should resolve it. Follow these instructions: Sierra Chart - Software Login Instructions: Forced Login If that does not work, then you would need to ensure that the other system is completely disconnected. If it is, then follow the same Forced Login procedure on the other system and then exit completely out of the system. This will ensure that our servers are updated properly with the status of that system. ------------------------------- You can be logged in on one system that is using CQG data and another system that is the Denali Exchange Data Feed. But on the CQG system, you would have to have the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to No. We suspect that you are not setup to get the CQG data, and that you are getting the Denali Exchange Data Feed to both locations. Again, as long as you are completely logged out of one when you go to the other, then you are fine. But if you do not, then you will not be able to get the Denali data to the second computer as long as the first one is still connected. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 00:26:02] |
| Gtrader510 - Posts: 75 |
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hello sir i having problem with sc all data im getting delayed data please help
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| [2021-06-01 00:54:12] |
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Tell us the symbol of one of the charts. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 01:43:34] |
| Gtrader510 - Posts: 75 |
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it's working now it was due for payment
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| [2021-06-03 00:45:35] |
| Gtrader510 - Posts: 75 |
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hello i have question about mbo pack how do i enable them on my dom once i activate that pack in few days
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| [2021-06-04 05:11:30] |
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First you need to update to the current version following the instructions here: Software Download: Fast Update And then refer to this page: Market By Order Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-04 05:12:17
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| [2021-06-09 01:30:17] |
| Gtrader510 - Posts: 75 |
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hi im running 2270 64 bit also i wanted to update with advanced mbo pacakage for 6 month they just charged me for same pacakage i had what should i do if i want to update for mbo advance but dont wanna pay for this month again
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| [2021-06-09 01:35:01] |
| Gtrader510 - Posts: 75 |
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however my renewal date is 10th of june but it already charged me for the same plan but i wanted for upgrade for mbo advanced for 6 month
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| [2021-06-09 13:48:52] |
| John - SC Support - Posts: 38222 |
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To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. ---------------- Once you change your Service Package per the above information, then you will need to follow the instructions at the following link to ensure you get the MBO data: Market By Order Data: Step-by-Step Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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