Support Board
Date/Time: Fri, 29 Nov 2024 22:36:48 +0000
Replay stopped working
View Count: 1573
| [2020-04-20 02:54:30] |
| User925659 - Posts: 39 |
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Hello, Weirdest thing ever. I was running replay with DOM and it was working fine. Reloaded the days, and it stopped working it is just stuck on one price. I have closed the software and opened it again. Change the number of days back in the chart. Restarted the replay, and nada. What do I need to do in the future if this ever happens again? I can get other chartbooks and doms to replay. I cannot get this one chartbook to replay trying multiple troubleshooting steps. LOL, I am totally stumped. At the top of the chartbook it says " SC Replay 5.00 X Sim" Date Time Of Last Edit: 2020-04-20 03:06:38
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| [2020-04-20 07:28:23] |
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No need to restart Sierra Chart. This is not relevant to the issue. This can be due to a data timestamp issue. We recommend doing the following: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
And also refer to the instructions here: Replaying Charts: Basic Chart Replay Instructions The documentation explains what to do in this case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-04-20 07:28:56
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| [2023-01-12 16:49:15] |
| User240019 - Posts: 112 |
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Hi, replay is not working for me either, I've already updated to the latest version, as well, I deleted all data and re-downloaded.
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| [2023-01-12 17:37:04] |
| John - SC Support - Posts: 36350 |
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What exactly is occurring? What is not working?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-12 17:52:57] |
| User240019 - Posts: 112 |
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None of the data will load.
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| [2023-01-12 18:21:31] |
| John - SC Support - Posts: 36350 |
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Are you scrolling the chart back to a starting point, or are you using the Start Date-Time option on the Replay window? If using the Start Date-Time, then what is the Date-Time set to, and do you have data that goes back that far in your chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-01-12 19:13:57] |
| User240019 - Posts: 112 |
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I see the dilemma, thank you for that - I had the year set to 22 instead of 23. All good now.
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