Support Board
Date/Time: Sat, 23 Nov 2024 23:36:55 +0000
Unavailable user file - Transact to Sierra Bridge
View Count: 1992
| [2013-08-27 01:45:02] |
| MonAmie - Posts: 3 |
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When I try to open Sierra Charts, I get the message: User file in not available: Transact\Transact To Sierra Bridge.exe No charts will load. I cannot get any data. Any suggestions? Thanks |
| [2013-08-27 02:10:13] |
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Update Sierra Chart by selecting Help >> Download Current Version. After the update is downloaded and installed, then open a chart through File >> Find Symbol. If you still do not get a chart , then post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-27 02:24:02] |
| MonAmie - Posts: 3 |
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I can't open Sierra Chart to down load current version, let alone open a chart. The entire program freezes within a few seconds. I can't copy the message log.
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| [2013-08-27 03:04:09] |
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Would you be available for a remote assistance session call sometime during this evening? We will monitor the board for the answer and can give you a call.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-27 03:10:32] |
| MonAmie - Posts: 3 |
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Yes I am available whenever you are.
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| [2013-08-27 03:49:20] |
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For the record, we did call you and resolved the problem. Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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