Support Board
Date/Time: Sat, 23 Nov 2024 23:36:55 +0000
CTS...
View Count: 2374
| [2013-08-22 23:35:19] |
| C. Notes - Posts: 129 |
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Is officially gone haywire on all versions i'm trying ....Any quick fixes or recommended version?
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| [2013-08-22 23:45:32] |
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Please update to version 1014 (latest prerelease) and describe what you mean by "haywire".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-23 00:08:13] |
| N!co - Posts: 140 |
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version 1014 does fix things I now have attached orders on open positions being canceled out of no where !! |
| [2013-08-23 00:44:25] |
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Can you confirm these orders are actually being shown as canceled within the T4 front end trading program as well? Maybe you are already aware of this, but if the Attached Orders have a Time in Force of Day, then they will be canceled at the end of the trading day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-23 00:45:42
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| [2013-08-23 02:45:04] |
| N!co - Posts: 140 |
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the best I can tell is that somethimes orders disappear while they still exist on the frond end but when a partial fill happens and the attached orders should be updated, they disapear on the frond end as well ps: all my orders are always "good till canceld" orders Date Time Of Last Edit: 2013-08-23 03:30:29
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| [2013-08-23 02:56:57] |
| N!co - Posts: 140 |
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I just tested it on YM selling a 5 lot while there are only 3 being offered at the bid attached orders are NOT added, so this situation leaves me without SL and target !!! this is the error messaged that followed Trade Order Error - CTS order update (Rejected). Info: CME:Price must be greater than zero 'Order for id: YMU3 has non-positive price 0.0'. Internal Order ID: 4423. Symbol: YM.CME_20130900_YMU3.CME_E | 2013-08-23 04:52:32 Trade Order Error - CTS order update (Rejected). Info: CME:Price must be greater than zero 'Order for id: YMU3 has non-positive price 0.0'. Internal Order ID: 4422. Symbol: YM.CME_20130900_YMU3.CME_E | 2013-08-23 04:52:32 |
| [2013-08-23 03:53:12] |
| C. Notes - Posts: 129 |
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I'm not getting the feed...keeps searching my 976 version works but with missing chunks of data so i'm using that. Will try again later...maybe a CTS thing... |
| [2013-08-23 04:41:04] |
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CNotes: The CTS FIX simulation server is not accepting connections. We are not sure why. Nico: We are contacting CTS about this for you: Trade Order Error - CTS order update (Rejected). Info: CME:Price must be greater than zero 'Order for id: YMU3 has non-positive price 0.0'. Internal Order ID: 4422. Symbol: YM.CME_20130900_YMU3.CME_E | 2013-08-23 04:52:32 However, could you go to the Logs subfolder in the folder that Sierra Chart is installed to and send us the latest CTS FIX log over to support AT Sierra Chart.com so we can send it to CTS. This is appreciated. We are sure they will get on top of this problem right away. Or at least advise us what is going wrong. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-23 04:41:42
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| [2013-08-23 06:10:21] |
| C. Notes - Posts: 129 |
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That is right...My Dorman feed is running ok...The SIM is not
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| [2013-08-23 07:01:41] |
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Nico: What this is saying is that the order price is zero or less. Trade Order Error - CTS order update (Rejected). Info: CME:Price must be greater than zero 'Order for id: YMU3 has non-positive price 0.0'. Internal Order ID: 4422. Symbol: YM.CME_20130900_YMU3.CME_E | 2013-08-23 04:52:32 So check the Trade >> Trade Orders and Positions >> Orders tab and look for the order you submitted and make sure there is a Price1 set unless this is a market order. Is it a market order? Let us know what you see. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-23 08:38:34] |
| N!co - Posts: 140 |
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orders and positions...
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 orders.PNG / V - Attached On 2013-08-23 08:37:54 UTC - Size: 185.49 KB - 494 views |
| [2013-08-23 08:48:21] |
| N!co - Posts: 140 |
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how do i sent the log files, don't seem to find the link
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| [2013-08-23 09:05:15] |
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We can see that on the Orders tab of the Trade Orders and Positions window that the order price is 0 for the order that received this error. However, this is after order report from the FIX server which may have set these to 0. Our testing is showing that this looks to be a server-side issue. Go to the folder on your system where Sierra Chart is installed to. In that folder go to the Logs folder. You will see a file like this: CTS FIX 2013-08-23 192251.log Send the one with the latest date and time to support __AT__ Sierra Chart.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-23 09:39:00] |
| N!co - Posts: 140 |
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i have sent some log file with today date there are more but these files are so large i cant sent the by mails |
| [2013-08-23 10:10:56] |
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We have the log file and we have identified the relevant portion of the file and we are sending it to CTS. However, it is clear the problem relates the server side OCO orders. We disabled those in the second revision of 1014. Please update again by selecting Help >> Download Prerelease and you will not have this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-23 10:11:18
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| [2013-08-23 13:02:31] |
| N!co - Posts: 140 |
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just so that i understand correctly if i download the latest version , i need to have sierrachart running in order to have oco orders working , right ? Date Time Of Last Edit: 2013-08-23 13:02:44
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| [2013-08-23 17:29:29] |
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Yes you do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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