Support Board
Date/Time: Sat, 23 Nov 2024 23:42:11 +0000
CTS attached orders not sent
View Count: 1582
| [2013-08-21 08:48:12] |
| N!co - Posts: 140 |
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Hi , I had this happen a few times, after placing a pending order once filled i get these error messages and the attached orders are not sent What could be the issue ? TTrade Order Error - CTS order update (Rejected). Info: CME:Price must be greater than zero 'Order for id: ESU3 has non-positive price 0.0'. Internal Order ID: 3888. Symbol: ES.CME_20130900_ESU3.CME_Eq | 2013-08-21 10:58:05 Trade Order Error - CTS order update (Rejected). Info: CME:Price must be greater than zero 'Order for id: ESU3 has non-positive price 0.0'. Internal Order ID: 3887. Symbol: ES.CME_20130900_ESU3.CME_Eq | 2013-08-21 10:58:05 Date Time Of Last Edit: 2013-08-21 09:05:41
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| [2013-08-21 09:27:15] |
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Go to Global Settings >> Data/Trade Service Settings. Enable Enable FIX Logging. If you already have this enabled, then send the latest log file which is going to be in the Logs subfolder in the folder where Sierra Chart is installed on your system, to support _ AT _Sierra Chart.com. We will then highlight the issue and send over to CTS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-21 09:36:10
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| [2013-08-21 09:39:51] |
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Could you also go to Trade >> Trade Activity Log and locate the sending of orders with internal IDs 3888, 3887 and verify that Price1 is set correctly for each one. Here are the instructions for the Trade Activity Log: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#ViewingHistoricalTA Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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