Support Board
Date/Time: Sat, 23 Nov 2024 23:35:39 +0000
GSP error with Zen-Fire
View Count: 2624
| [2013-08-20 22:18:03] |
| Jerry J Sears - Posts: 27 |
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Hi, I recently change my account and got a new account number. Now I can't connect even with changing my user name and password. Please help. Thanks, Jerry |
| [2013-08-20 22:45:32] |
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Provide a complete copy of the Message Log by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-21 13:18:55] |
| Jerry J Sears - Posts: 27 |
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Software version: 1013 | 2013-08-21 06:11:24 Current Service Package: 3 | 2013-08-21 06:11:24 Usage end date: 2013-09-08 | 2013-08-21 06:11:24 Sierra Chart Historical Data Service is included. | 2013-08-21 06:11:24 Active service: Zen-Fire | 2013-08-21 06:11:24 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-08-21 06:11:24 2013-08-21 06:11:24 Local computer clock time | 2013-08-21 06:11:24 2013-08-21 13:11:24 GMT time | 2013-08-21 06:11:24 2013-08-21 06:11:24 Time zone adjusted time | 2013-08-21 06:11:24 Time difference to server time: 2 seconds. | 2013-08-21 06:11:24 Program path: C:\SierraChart\ | 2013-08-21 06:11:24 Data Files path: C:\SierraChart\Data\ | 2013-08-21 06:11:24 OS Version Number: 6.1 | 2013-08-21 06:11:24 GSP - Port for executable: 46784 | 2013-08-21 06:11:29 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-08-21 06:11:29 GSP: Connecting to the server 127.0.0.1. Port 46784 | 2013-08-21 06:11:31 The network socket is connected. | 2013-08-21 06:11:31 GSP: Connected to server. | 2013-08-21 06:11:31 GSP: Sending logon request message. | 2013-08-21 06:11:31 GSP - Starting the connection process to data and trading service. | 2013-08-21 06:11:31 GSP - Logging is enabled. Log file: Rithmic.log | 2013-08-21 06:11:31 GSP - Connecting to Zen-Fire server. | 2013-08-21 06:11:31 GSP - Alert Message: Market Data Connection Opened. | 2013-08-21 06:11:33 GSP - Alert Message: Market Data Connection Login Failed. permission denied | 2013-08-21 06:11:33 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.1. Provider Name: Zen-Fire GSP. | 2013-08-21 06:11:33 GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-08-21 06:11:33 Zen-Fire GSP connection error | 2013-08-21 06:11:33 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-21 06:11:33 To prevent further connection attempts, select File >> Disconnect. | 2013-08-21 06:11:33 Zen-Fire GSP: Disconnected from the server. | 2013-08-21 06:11:33 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-21 06:11:33 GSP - Port for executable: 49856 | 2013-08-21 06:11:38 GSP - Starting server: C:\SierraChart\Rim\GSPBridge.exe | 2013-08-21 06:11:38 GSP: Connecting to the server 127.0.0.1. Port 49856 | 2013-08-21 06:11:40 Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-08-21 06:11:41 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-21 06:11:41 To prevent further connection attempts, select File >> Disconnect. | 2013-08-21 06:11:41 GSP: Disconnected from the server. | 2013-08-21 06:11:41 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-21 06:11:41 |
| [2013-08-21 16:22:25] |
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This is the relevant error: GSP - Alert Message: Market Data Connection Login Failed. permission denied Are you connecting to a Zen-Fire demo Account? From documentation: Login Failed/Permission Denied : This usually means either your Username and Password that you have specified in Global Settings >> Data/Trade Service Settings are incorrect, or the demo account that you have is not allowed to connect from your system. If your demo account is restricted from your system, ask your broker to remove any restriction if they can.
You need to contact your broker for help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-21 16:23:48
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| [2013-08-21 17:10:57] |
| Jerry J Sears - Posts: 27 |
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Well, I used the free version of Ninjatrader and it connects just fine. I have a new account number and I think that is the cause. I just did this and now have the concern. Wondering if Sierra charts has the old account stuck in it and not able to work. Ideas? Thanks, Jerrry |
| [2013-08-21 17:38:33] |
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We can assure you 110%, that the problem is not within Sierra Chart. Sierra Chart does not have some old account information. Sierra Chart connects to Zen-Fire using the Username and Password you have specified in the Data/Trade Service Settings window. Sierra Chart connects to the Zen-Fire system using Rithmic software. This is blackbox software which we do not control. Ninja does not use the same software. It is this software which IDs your system and it is the trading platform backend which is blocking the connection based upon the ID. Your broker should be familiar with these details. They do have the ability to remove this block somehow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-21 17:40:49
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| [2013-08-21 17:58:23] |
| Jerry J Sears - Posts: 27 |
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I contacted the broker, they said there is no such thing and look at it themselves while I was on the phone. I know that when I first used Sierra charts it showed my account and I think that it is the problem. I don't understand what is going on. I think that I need to uninstall then reinstall Sierra charts for the fix. Let me know, Jerry |
| [2013-08-21 18:04:36] |
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Jerry, Please give us the name and telephone number of your broker. They obviously are not aware of what is going on. This may not be relevant but what exactly do you mean by "I know that when I first used Sierra charts it showed my account and I think that it is the problem." Showed what account in what way? The only Zen Fire account related information is entered and displayed in File >> Data/Trade Service Settings. This is only the username and password. Please do not uninstall and reinstall Sierra Chart. That is not going to help in the least. We know what we're talking about here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-21 18:20:44
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| [2013-08-21 18:07:52] |
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We understand now what you are referring to by the Zen-Fire account. Newer versions of Sierra Chart handle accounts differently since they can handle multiple trading accounts. The account numbers are automatically discovered upon login. It is not anything you need to manually enter any longer and the Account setting you are referring to does not exist any longer and is not relevant. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-21 18:20:00
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| [2013-08-21 18:44:16] |
| Jerry J Sears - Posts: 27 |
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Here is my Broker Mirus Support (312) 423-2230 ext. 3 (800) 496-1683 ext. 3 support@mirusfutures.com www.mirusfutures.com Thanks again, Jerry |
| [2013-08-22 01:15:32] |
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Thank you. We have contacted Mirus.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-22 18:20:25] |
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Could you provide us a specific name of who you are working with at Mirus. Please do this through an account support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-22 18:47:16] |
| Jerry J Sears - Posts: 27 |
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Give Anthony Borsellino a try
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| [2013-08-22 18:51:04] |
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Got it. Thanks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-23 16:00:00] |
| Jerry J Sears - Posts: 27 |
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Any luck yet? Let me know, Jerry |
| [2013-08-23 18:13:02] |
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Still working on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-23 18:16:48] |
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You will be hearing from Mirus about this now. They are setting you up with a new Username and Password . You will need to enter these into File >> Data/Trade Service Settings. If you still have trouble connecting, let us know and we will need to get the Rithmic log file. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-23 18:17:20
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