Support Board
Date/Time: Sat, 23 Nov 2024 19:26:42 +0000
Zen-fire connection
View Count: 1506
| [2013-07-25 13:58:05] |
| roman06 - Posts: 9 |
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Hi, I want to connect to zen-fire service and it shows me that my connection is broken. What does it mean? Thank you for reply. Roman
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| [2013-07-25 16:33:40] |
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Please post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-07-25 17:56:01] |
| roman06 - Posts: 9 |
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Zen-Fire service: Connecting. | 2013-07-25 19:54:41 Using Rithmic Zen-Fire server. | 2013-07-25 19:54:41 Zen-Fire Alert Message: Market Data Connection Broken. | 2013-07-25 19:54:43 Zen-Fire Alert Message: Trading System Connection Broken. | 2013-07-25 19:54:44 Zen-Fire Alert Message: PnL Connection Broken. | 2013-07-25 19:54:45 Zen-Fire Alert Message: Intraday History Connection Broken. | 2013-07-25 19:54:46 |
| [2013-07-25 17:59:37] |
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This means there is a connectivity problem to the Zen-Fire server. These messages come from the Rithmic software so we are not completely clear as to what the problem is. This is why we dislike using these third-party API components which we have no control over. If you are running any firewall software on your system, try disabling it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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