Support Board
Date/Time: Sat, 23 Nov 2024 17:53:31 +0000
Issues with loading chart data
View Count: 1399
| [2013-07-23 19:25:51] |
| agb1223 - Posts: 33 |
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When I first started using Sierra, I had an issue with the data feeds coming in through TT's FIX adapter because our price feeds are on different servers depending on which product it is. (IE our server for CL is CME-F, ES is CME-B). This is manually entered when we open up our charts. However, we aren't able to access bonds on the CBOT server. When we do try, we only receive a days worth of data. I know we have access to it. Here is the message in the log that shows up when we try to access these charts: Starting updates for: ZN-201309-CBOT-A | 2013-07-23 14:15:31 Requesting market data for ZN-201309-CBOT-A (market depth: 5) | 2013-07-23 14:15:31 HD Request # 63 - Downloading Intraday chart data for ZN-201309-CBOT-A to the file ZN-201309-CBOT-A.scid. Service: scsrv | 2013-07-23 14:15:31 HD Request # 63 - Starting date and time: 2013-07-19 15:42:36 | 2013-07-23 14:15:31 HD Request # 63 - Using server: ds5.sierracharts.com port 80 | 2013-07-23 14:15:31 The network socket is connected. | 2013-07-23 14:15:31 HD Request # 63 - Requesting up to 80 days of Intraday data. | 2013-07-23 14:15:31 HD Request # 63 - Decompressing data. | 2013-07-23 14:15:31 Socket closed. No error. | 2013-07-23 14:15:31 HD Request # 63 - Server does not have data for the symbol ZN-201309-CBOT-A | 2013-07-23 14:15:31 HD Request # 63 - Received 0 records and wrote 0 records for ZN-201309-CBOT-A | 2013-07-23 14:15:31 HD Request # 63 - Intraday download COMPLETE for ZN-201309-CBOT-A | 2013-07-23 14:15:31 Real-time intraday chart data file updates started for ZN-201309-CBOT-A | 2013-07-23 14:15:31 |
| [2013-07-23 23:28:39] |
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This is now resolved. Go to the chart and select Edit >>Delete All Data and Download.
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