Support Board
Date/Time: Sat, 23 Nov 2024 16:38:40 +0000
problem connectin to FXCM FIX Trading
View Count: 3905
| [2013-07-23 12:37:20] |
| TradingMarketProfile - Posts: 120 |
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i sent the log
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| [2013-07-23 16:24:40] |
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1. Connecting to FXCM FIX at address: fixreal.fxcorporate.com:8031 | 2013-07-23 14:34:53
The network socket is connected. | 2013-07-23 14:34:54 FXCM FIX: Sending the Logon message. | 2013-07-23 14:34:54 Socket closed. No error. | 2013-07-23 14:34:54 FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2013-07-23 14:34:54 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-23 14:34:54 To prevent further connection attempts, select File >> Disconnect. | 2013-07-23 14:34:54 Disconnected from FXCM FIX. | 2013-07-23 14:34:54 Do you have an FXCM account? Have you followed the setup instructions here: https://www.sierrachart.com/index.php?l=doc/FXCMTrading.php#Setup 2. Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2013-07-01 20:03:00. Current Date Time: 2013-07-01 19:03:00. Filename: D:\SierraChart\Data\BDU13.scid | 2013-07-23 14:34:48
To resolve this issue, please see: https://www.sierrachart.com/index.php?l=doc/helpdetails63.html Sierra Chart Support Date Time Of Last Edit: 2013-07-23 17:05:47
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| [2013-07-23 16:57:48] |
| TradingMarketProfile - Posts: 120 |
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Yes i have an FXCM reel account and they provide me all the info to fill the data trade settings in FXCM FIX Trading but it does not want to connect so i don't know what to do Can you help ? |
| [2013-07-23 17:08:44] |
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Are you connecting to FXCM with Sierra Chart from more than one copy of Sierra Chart? You can only have a single connection to FXCM using FIX. In order for us to help with this, we will need to actually get the connection information that FXCM provided you and test them. You can start an Account Support ticket here and provide them to us: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-23 20:17:52] |
| TradingMarketProfile - Posts: 120 |
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i'm in contact with api@fxcm.com so i'm waiting to see if it's on their side or not Thanks |
| [2013-07-23 22:50:35] |
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What we are seeing from the Message Log is the FXCM server is quickly disconnecting you because they see something wrong with the login information or you are currently logged in from another copy of Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-24 10:24:18] |
| TradingMarketProfile - Posts: 120 |
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Hello, I show you message from api@fxcm.com, for you .. Hello SIERRA CHART support team, Would you kindly help Thierry to connect to our server. We have already created a FIX credential for him but he still can’t login. After we look into our server side log, we found some Java Exception on client app side. Please refer to the log below. INFO (2013-07-24 03:05:37,483) [SocketAcceptorIoProcessor-0.0] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Session FIX.4.4:FXCM/E10R2->7200101112_client1 schedule is weekly, SUN 04:00:00-UTC - SUN 04:00:00-UTC INFO (2013-07-24 03:05:37,484) [SocketAcceptorIoProcessor-0.0] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Created session: FIX.4.4:FXCM/E10R2->7200101112_client1 INFO (2013-07-24 03:05:37,484) [SocketAcceptorIoProcessor-0.0] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Accepting session FIX.4.4:FXCM/E10R2->7200101112_client1 from /199.248.199.110:18323 INFO (2013-07-24 03:05:37,484) [SocketAcceptorIoProcessor-0.0] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Acceptor heartbeat set to 30 seconds INFO (2013-07-24 03:05:37,485) [QF/J Session dispatcher: FIX.4.4:FXCM/E10R2->7200101112_client1] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Refreshing message/state store at logon INFO (2013-07-24 03:05:37,485) [QF/J Session dispatcher: FIX.4.4:FXCM/E10R2->7200101112_client1] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Logon contains ResetSeqNumFlag=Y, resetting sequence numbers to 1 INFO (2013-07-24 03:05:37,486) [QF/J Session dispatcher: FIX.4.4:FXCM/E10R2->7200101112_client1] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Received logon INFO (2013-07-24 03:05:37,486) [QF/J Session dispatcher: FIX.4.4:FXCM/E10R2->7200101112_client1] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: Responding to logon request ERROR (2013-07-24 03:05:40,558) [SocketAcceptorIoProcessor-0.0] (errorEvent) - FIX.4.4:FXCM/E10R2->7200101112_client1: Disconnecting: Socket exception (/199.248.199.110:18323): java.io.IOException: Connection reset by peer INFO (2013-07-24 03:05:40,560) [SocketAcceptorIoProcessor-0.0] (event) - FIX.4.4:FXCM/E10R2->7200101112_client1: No responder, not sending message: 8=FIX.4.49=7635=534=36049=FXCM50=E10R252=20130724-07:05:40.56056=7200101112_client110=061 Thank you. Kind Regards Jackie |
| [2013-07-24 11:14:53] |
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We have tried connecting using your connection details. This is the result: Connecting to FXCM FIX at address: fixreal.fxcorporate.com:8031 | 2013-07-24 10:35:40 The network socket is connected. | 2013-07-24 10:35:40 FXCM FIX: Sending the Logon message. | 2013-07-24 10:35:40 Connection with FXCM FIX server established. Sending logon user request... | 2013-07-24 10:35:40 FXCM FIX - User status: Not Logged In | 2013-07-24 10:35:41 FXCM FIX: Logon Error. Disconnecting. | 2013-07-24 10:35:41 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-24 10:35:41 To prevent further connection attempts, select File >> Disconnect. | 2013-07-24 10:35:41 FXCM FIX: Received a Logout message. Text = user not recognised or password incorrect. | 2013-07-24 10:35:41 FXCM FIX: Sending a Logout message. Text = Received Logout message. | 2013-07-24 10:35:41 FXCM FIX: Logged out and disconnected. | 2013-07-24 10:35:41 You did not get these 2 messages in bold indicating there is some connectivity problem. If you are running any firewall software in your computer, disable it. Also try temporarily disabling the Windows firewall. If that does not help, contact your Internet service provider and see if they are blocking or somehow degrading port 8031. The evidence is, there is some trouble with the network connectivity over port 8031 from your computer to the FXCM server. We could not fully connect FXCM because we do not know your password. However, you did not get as far as we did. Which means there is a connectivity problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-24 11:16:41
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| [2013-07-24 11:30:17] |
| TradingMarketProfile - Posts: 120 |
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I don't understand because : the firewall is disable and i've open the port 8031 in TCP and UDP I can connect to transact or IQfeed, no problem the connection is fibre so it's 147mo should be enough :) |
| [2013-07-24 16:20:43] |
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We have received an email from you that you are not able to connect. Could you confirm if this is still the case. Otherwise, our recommendation would be to see if you can get a different port number, preferably 80, from FXCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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