Support Board
Date/Time: Sat, 23 Nov 2024 16:55:53 +0000
connection problem
View Count: 2271
| [2013-07-15 17:27:49] |
| User37779 - Posts: 12 |
|
Hello, after updating the Sierra 996 does not take place connected to Interactive Brokers (see below). Could you please help me? Thank you. Best Regards, Jan Opatrný. Software version: 996 | 2013-07-15 16:25:43 Current Service Package: 3 | 2013-07-15 16:25:43 Usage end date: 2014-03-07 | 2013-07-15 16:25:43 Sierra Chart Historical Data Service is included. | 2013-07-15 16:25:43 Active service: Interactive Brokers | 2013-07-15 16:25:43 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-07-15 16:25:43 2013-07-15 16:25:43 Local computer clock time | 2013-07-15 16:25:43 2013-07-15 14:25:43 GMT time | 2013-07-15 16:25:43 2013-07-15 16:25:43 Time zone adjusted time | 2013-07-15 16:25:43 Time difference to server time: 5 seconds. | 2013-07-15 16:25:43 Program path: C:\SierraChart\ | 2013-07-15 16:25:43 Data Files path: C:\SierraChart\Data\ | 2013-07-15 16:25:43 OS Version Number: 6.2 | 2013-07-15 16:25:43 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:25:51 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:25:53 Failed to connect to the data and trade server. | 2013-07-15 16:25:53 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:25:53 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:25:53 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:25:53 Disconnected from IB. | 2013-07-15 16:25:53 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:25:53 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:25:58 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:26:01 Failed to connect to the data and trade server. | 2013-07-15 16:26:01 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:26:01 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:26:01 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:26:01 Disconnected from IB. | 2013-07-15 16:26:01 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:26:01 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:26:06 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:26:08 Failed to connect to the data and trade server. | 2013-07-15 16:26:08 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:26:08 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:26:08 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:26:08 Disconnected from IB. | 2013-07-15 16:26:08 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:26:08 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:26:13 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:26:15 Failed to connect to the data and trade server. | 2013-07-15 16:26:15 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:26:15 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:26:15 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:26:15 Disconnected from IB. | 2013-07-15 16:26:15 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:26:15 File >> Disconnect selected. | 2013-07-15 16:26:16 Disconnected from IB. | 2013-07-15 16:26:16 The above has been sent to support. | 2013-07-15 16:32:35 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2013-07-15 16:32:35 The above has been sent to support. | 2013-07-15 16:34:55 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2013-07-15 16:34:56 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:49:57 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:00 Failed to connect to the data and trade server. | 2013-07-15 16:50:00 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:00 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:00 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:00 Disconnected from IB. | 2013-07-15 16:50:00 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:00 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:05 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:07 Failed to connect to the data and trade server. | 2013-07-15 16:50:07 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:07 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:07 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:07 Disconnected from IB. | 2013-07-15 16:50:07 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:07 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:12 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:14 Failed to connect to the data and trade server. | 2013-07-15 16:50:14 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:14 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:14 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:14 Disconnected from IB. | 2013-07-15 16:50:14 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:14 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:19 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:21 Failed to connect to the data and trade server. | 2013-07-15 16:50:21 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:21 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:21 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:21 Disconnected from IB. | 2013-07-15 16:50:21 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:21 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:27 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:29 Failed to connect to the data and trade server. | 2013-07-15 16:50:29 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:29 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:29 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:29 Disconnected from IB. | 2013-07-15 16:50:29 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:29 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:34 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:36 Failed to connect to the data and trade server. | 2013-07-15 16:50:36 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:36 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:36 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:36 Disconnected from IB. | 2013-07-15 16:50:36 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:36 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:41 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:43 Failed to connect to the data and trade server. | 2013-07-15 16:50:43 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:43 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:43 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:43 Disconnected from IB. | 2013-07-15 16:50:43 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:43 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:48 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:51 Failed to connect to the data and trade server. | 2013-07-15 16:50:51 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:51 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:51 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:51 Disconnected from IB. | 2013-07-15 16:50:51 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:51 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:50:56 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:50:58 Failed to connect to the data and trade server. | 2013-07-15 16:50:58 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:50:58 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:50:58 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:50:58 Disconnected from IB. | 2013-07-15 16:50:58 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:50:58 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 16:51:03 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 16:51:05 Failed to connect to the data and trade server. | 2013-07-15 16:51:05 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 16:51:05 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 16:51:05 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 16:51:05 Disconnected from IB. | 2013-07-15 16:51:05 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 16:51:05 File >> Disconnect selected. | 2013-07-15 16:51:07 Disconnected from IB. | 2013-07-15 16:51:07 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 17:21:41 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 17:21:44 Failed to connect to the data and trade server. | 2013-07-15 17:21:44 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 17:21:44 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 17:21:44 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 17:21:44 Disconnected from IB. | 2013-07-15 17:21:44 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 17:21:44 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 17:21:49 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 17:21:51 Failed to connect to the data and trade server. | 2013-07-15 17:21:51 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 17:21:51 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 17:21:51 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 17:21:51 Disconnected from IB. | 2013-07-15 17:21:51 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 17:21:51 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 17:21:56 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 17:21:58 Failed to connect to the data and trade server. | 2013-07-15 17:21:58 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 17:21:58 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 17:21:58 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 17:21:58 Disconnected from IB. | 2013-07-15 17:21:58 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 17:21:58 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 17:22:03 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 17:22:06 Failed to connect to the data and trade server. | 2013-07-15 17:22:06 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 17:22:06 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 17:22:06 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 17:22:06 Disconnected from IB. | 2013-07-15 17:22:06 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 17:22:06 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 17:22:11 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 17:22:13 Failed to connect to the data and trade server. | 2013-07-15 17:22:13 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 17:22:13 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 17:22:13 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 17:22:13 Disconnected from IB. | 2013-07-15 17:22:13 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 17:22:13 File >> Disconnect selected. | 2013-07-15 17:22:17 Disconnected from IB. | 2013-07-15 17:22:17 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:11:44 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:11:46 Failed to connect to the data and trade server. | 2013-07-15 18:11:46 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:11:46 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 18:11:46 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 18:11:46 Disconnected from IB. | 2013-07-15 18:11:46 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 18:11:46 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:11:51 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:11:53 Failed to connect to the data and trade server. | 2013-07-15 18:11:53 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:11:53 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 18:11:53 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 18:11:53 Disconnected from IB. | 2013-07-15 18:11:53 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 18:11:53 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:11:58 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:12:00 Failed to connect to the data and trade server. | 2013-07-15 18:12:00 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:12:00 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 18:12:00 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 18:12:00 Disconnected from IB. | 2013-07-15 18:12:00 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 18:12:00 File >> Disconnect selected. | 2013-07-15 18:12:04 Disconnected from IB. | 2013-07-15 18:12:04 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:46:20 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:46:22 Failed to connect to the data and trade server. | 2013-07-15 18:46:22 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:46:22 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 18:46:22 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 18:46:22 Disconnected from IB. | 2013-07-15 18:46:23 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 18:46:23 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:46:28 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:46:30 Failed to connect to the data and trade server. | 2013-07-15 18:46:30 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:46:30 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 18:46:30 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 18:46:30 Disconnected from IB. | 2013-07-15 18:46:30 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 18:46:30 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:46:35 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:46:37 Failed to connect to the data and trade server. | 2013-07-15 18:46:37 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:46:37 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 18:46:37 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 18:46:37 Disconnected from IB. | 2013-07-15 18:46:37 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 18:46:37 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:46:42 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:46:44 Failed to connect to the data and trade server. | 2013-07-15 18:46:44 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:46:44 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-15 18:46:44 To prevent further connection attempts, select File >> Disconnect. | 2013-07-15 18:46:44 Disconnected from IB. | 2013-07-15 18:46:44 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-07-15 18:46:44 Connecting to IB data and trade server: ib. Port 7496. | 2013-07-15 18:46:49 File >> Disconnect selected. | 2013-07-15 18:46:50 Disconnected from IB. | 2013-07-15 18:46:50 Socket error on address resolution: Windows error code 11001: Není znám žádný takový hostitel. | 2013-07-15 18:46:52 Failed to connect to the data and trade server. | 2013-07-15 18:46:52 Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2013-07-15 18:46:52 |
| [2013-07-15 17:35:26] |
| |
|
You do not have the proper Server address set for Interactive Brokers. Select Global Settings >>Data/Trade Service Settings. Set the Server to localhost:7496 Press OK and connect again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: