Support Board
Date/Time: Sat, 23 Nov 2024 17:27:37 +0000
Symbol Error, trouble loading chart data
View Count: 2070
| [2013-07-15 16:29:39] |
| User63232 - Posts: 9 |
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I am having trouble loading chart data, both on Historical and Intraday charting. Please help. "Connected to CTS T4. | 2013-07-15 15:01:23 Starting downloads for all open Historical Daily data charts. | 2013-07-15 15:04:59 Starting updates for: CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 15:14:41 HD Request # 1 - Downloading Intraday chart data for CME_CO-GC-CME_20130800_GCQ3 to the file CME_CO-GC-CME_20130800_GCQ3.scid. Service: cts | 2013-07-15 15:14:41 Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 15:14:41 Historical Data Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 15:14:41 HD Request # 1 - Error downloading historical Intraday data for CME_CO-GC-CME_20130800_GCQ3. The symbol is unknown to the server. | 2013-07-15 15:14:41 HD Request # 1 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 15:14:41 HD Request # 1 - Intraday download COMPLETE for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 15:14:41 Real-time intraday chart data file updates started for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 15:14:41 Requesting market depth updates for: CME_CO-GC-CME_20130800_GCQ3 if supported. | 2013-07-15 15:14:44 Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 15:14:44 |
| [2013-07-15 17:05:11] |
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We want you to use a FIX connection. We do not know what the source of this problem is. It is not making any sense to us. -Please update Sierra Chart the latest release by selecting Help >> Download Current Version if you are not already on 996. - After the update, assuming you did have to update, select Global Settings >> Data/Trade Service Settings. Set the Service at the top to "CTS FIX". The service is near the bottom of the list of services. -Set all of the settings in the Connection Details frame including your CTS Account Number. -Press OK. -Connect to the server with File >> Connect to Data Feed. -Open a chart with File >> Find Symbol. Please note that all of the symbols are now different. We are still working on resolving a problem with the inserting of missing order fills and the unique ID for them. This might cause duplicate order fills to be inserted. However, this is not going to affect anything other than the Trade Statistics reporting. CTS is working on the issue and it should be resolved in the coming days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-15 17:08:27
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| [2013-07-15 17:16:56] |
| User63232 - Posts: 9 |
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I have followed your directions and can no longer connect.
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| [2013-07-15 17:40:47] |
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Could you please provide us your Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log We can also help you with this using remote assistance. You will need to set a telephone number on your Sierra Chart account. Follow these instructions: To change your Account information (name, e-mail address, mailing address, telephone number), login to the Account Management system located here: https://www.sierrachart.com/usercp.php For automatic login, select "Help >> Purchase/Account Management", on the Sierra Chart menu. On the Purchase and Account Management page, click the "Manage Account Information" link. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-15 17:43:56] |
| User63232 - Posts: 9 |
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Software version: 996 | 2013-07-15 17:39:52 Current Service Package: 5 | 2013-07-15 17:39:52 Usage end date: 2013-10-16 | 2013-07-15 17:39:52 Active service: SC Forex Data (FXCM) | 2013-07-15 17:39:52 Time Zone: +00:00:00 (UTC+00) | 2013-07-15 17:39:52 2013-07-15 13:39:52 Local computer clock time | 2013-07-15 17:39:52 2013-07-15 17:39:52 GMT time | 2013-07-15 17:39:52 2013-07-15 17:39:52 Time zone adjusted time | 2013-07-15 17:39:52 Time difference to server time: 0 seconds. | 2013-07-15 17:39:52 Program path: C:\SierraChart\ | 2013-07-15 17:39:52 Data Files path: C:\SierraChart\Data\ | 2013-07-15 17:39:52 OS Version Number: 6.1 | 2013-07-15 17:39:52 Requesting symbol settings for scfxcm. Overwrite = on. | 2013-07-15 17:39:52 Request for symbol settings completed. | 2013-07-15 17:39:53 Processed received symbol settings | 2013-07-15 17:39:53 Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-07-15 17:40:00 Active service: CTS T4 | 2013-07-15 17:41:00 Requesting symbol settings for cts. Overwrite = on. | 2013-07-15 17:41:00 Request for symbol settings completed. | 2013-07-15 17:41:03 Processed received symbol settings | 2013-07-15 17:41:03 Connecting to CTS T4 Simulation server. | 2013-07-15 17:41:08 Connected to CTS T4. | 2013-07-15 17:41:16 CTS T4 Service: Using trading account: DMuelle | 2013-07-15 17:41:16 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20130800_GCQ3.dly | 2013-07-15 17:41:57 HD Request # 1 - Downloading Historical Daily chart data for CME_CO-GC-CME_20130800_GCQ3. Starting date: 1963-07-16. Service: cts | 2013-07-15 17:41:57 Starting updates for: CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 17:41:57 Historical Data Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 17:41:57 HD Request # 1 - Error downloading historical Daily data for CME_CO-GC-CME_20130800_GCQ3. The symbol is unknown to the server. | 2013-07-15 17:41:57 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20130800_GCQ3.dly | 2013-07-15 17:41:57 HD Request # 1 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 17:41:57 HD Request # 1 - Daily download COMPLETE for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 17:41:57 Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 17:41:57 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20130800_GCQ3.scid | 2013-07-15 17:42:12 HD Request # 2 - Downloading Intraday chart data for CME_CO-GC-CME_20130800_GCQ3 to the file CME_CO-GC-CME_20130800_GCQ3.scid. Service: cts | 2013-07-15 17:42:12 Compressing file: C:\SierraChart\Data\CME_CO-GC-CME_20130800_GCQ3.scid. This may take a while... | 2013-07-15 17:42:12 Historical Data Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 17:42:12 HD Request # 2 - Error downloading historical Intraday data for CME_CO-GC-CME_20130800_GCQ3. The symbol is unknown to the server. | 2013-07-15 17:42:12 HD Request # 2 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 17:42:12 HD Request # 2 - Intraday download COMPLETE for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 17:42:12 Real-time intraday chart data file updates started for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 17:42:12 |
| [2013-07-15 18:29:07] |
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What we need to see is the Message Log after you connect to CTS FIX following the instructions we gave above. Please connect to CTS FIX and then provide us the Message Log again: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-15 18:37:23] |
| User63232 - Posts: 9 |
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I have redone the connection to CTS FIX and was able to connect. Here is the readout after successfully loading both an Historical and Intraday chart. "Software version: 996 | 2013-07-15 18:33:23 Current Service Package: 5 | 2013-07-15 18:33:23 Usage end date: 2013-10-16 | 2013-07-15 18:33:23 Active service: CTS T4 FIX | 2013-07-15 18:33:23 Time Zone: +00:00:00 (UTC+00) | 2013-07-15 18:33:23 2013-07-15 14:33:23 Local computer clock time | 2013-07-15 18:33:23 2013-07-15 18:33:23 GMT time | 2013-07-15 18:33:23 2013-07-15 18:33:23 Time zone adjusted time | 2013-07-15 18:33:23 Time difference to server time: 0 seconds. | 2013-07-15 18:33:23 Program path: C:\SierraChart\ | 2013-07-15 18:33:23 Data Files path: C:\SierraChart\Data\ | 2013-07-15 18:33:23 OS Version Number: 6.1 | 2013-07-15 18:33:23 Connecting to CTSFIX... | 2013-07-15 18:33:31 The network socket is connected. | 2013-07-15 18:33:31 The socket starting SSL connection. | 2013-07-15 18:33:31 The SSL socket connected. | 2013-07-15 18:33:32 CTS FIX Session: Sending the Logon message. | 2013-07-15 18:33:32 Connected to CTSFIX. | 2013-07-15 18:33:33 Connecting to CTSFIX Historical Server... | 2013-07-15 18:33:33 The network socket is connected. | 2013-07-15 18:33:33 The socket starting SSL connection. | 2013-07-15 18:33:33 The SSL socket connected. | 2013-07-15 18:33:33 CTS Historical FIX Session: Sending the Logon message. | 2013-07-15 18:33:33 Connected to CTSFIX Historical Server. | 2013-07-15 18:33:34 Active service: CTS T4 FIX | 2013-07-15 18:33:41 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.CME_20130900_SPU3.CME_Eq.dly | 2013-07-15 18:35:42 HD Request # 1 - Downloading Historical Daily chart data for SP.CME_20130900_SPU3.CME_Eq. Starting date: 1963-07-16. Service: ctsf | 2013-07-15 18:35:43 HD Request # 1 - Requesting historical daily data for SP.CME_20130900_SPU3.CME_Eq from date 2005-04-28 to date 2006-09-10 | 2013-07-15 18:35:43 Starting updates for: SP.CME_20130900_SPU3.CME_Eq | 2013-07-15 18:35:43 HD Request # 1 - Requesting historical daily data for SP.CME_20130900_SPU3.CME_Eq from date 2006-09-11 to date 2008-01-24 | 2013-07-15 18:35:43 HD Request # 1 - Requesting historical daily data for SP.CME_20130900_SPU3.CME_Eq from date 2008-01-25 to date 2009-06-08 | 2013-07-15 18:35:43 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.CME_20130900_SPU3.CME_Eq.dly | 2013-07-15 18:35:43 HD Request # 1 - Requesting historical daily data for SP.CME_20130900_SPU3.CME_Eq from date 2009-06-09 to date 2010-10-22 | 2013-07-15 18:35:44 HD Request # 1 - Requesting historical daily data for SP.CME_20130900_SPU3.CME_Eq from date 2010-10-23 to date 2012-03-06 | 2013-07-15 18:35:44 HD Request # 1 - Requesting historical daily data for SP.CME_20130900_SPU3.CME_Eq from date 2012-03-07 to date 2013-07-20 | 2013-07-15 18:35:45 HD Request # 1 - Receiving historical Daily data for SP.CME_20130900_SPU3.CME_Eq starting at 2013-06-13 | 2013-07-15 18:35:49 Writing historical daily data for SP.CME_20130900_SPU3.CME_Eq to the file SP.CME_20130900_SPU3.CME_Eq.dly | 2013-07-15 18:35:49 HD Request # 1 - Received 23 records from 2013-06-13 05:00:00 to 2013-07-15 05:00:00 (33.0 days) and wrote 23 records for SP.CME_20130900_SPU3.CME_Eq | 2013-07-15 18:35:49 HD Request # 1 - Daily download COMPLETE for SP.CME_20130900_SPU3.CME_Eq | 2013-07-15 18:35:49 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SP.CME_20130900_SPU3.CME_Eq.scid | 2013-07-15 18:36:07 HD Request # 2 - Downloading Intraday chart data for SP.CME_20130900_SPU3.CME_Eq to the file SP.CME_20130900_SPU3.CME_Eq.scid. Service: ctsf | 2013-07-15 18:36:07 Compressing file: C:\SierraChart\Data\SP.CME_20130900_SPU3.CME_Eq.scid. This may take a while... | 2013-07-15 18:36:07 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-13 13:36:07 to 2013-04-13 23:59:59 | 2013-07-15 18:36:07 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-14 00:00:00 to 2013-04-14 23:59:59 | 2013-07-15 18:36:07 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-15 00:00:00 to 2013-04-15 23:59:59 | 2013-07-15 18:36:07 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-16 00:00:00 to 2013-04-16 23:59:59 | 2013-07-15 18:36:08 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-17 00:00:00 to 2013-04-17 23:59:59 | 2013-07-15 18:36:08 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-18 00:00:00 to 2013-04-18 23:59:59 | 2013-07-15 18:36:08 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-19 00:00:00 to 2013-04-19 23:59:59 | 2013-07-15 18:36:08 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-20 00:00:00 to 2013-04-20 23:59:59 | 2013-07-15 18:36:08 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-21 00:00:00 to 2013-04-21 23:59:59 | 2013-07-15 18:36:09 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-22 00:00:00 to 2013-04-22 23:59:59 | 2013-07-15 18:36:09 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-23 00:00:00 to 2013-04-23 23:59:59 | 2013-07-15 18:36:09 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-24 00:00:00 to 2013-04-24 23:59:59 | 2013-07-15 18:36:09 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-25 00:00:00 to 2013-04-25 23:59:59 | 2013-07-15 18:36:09 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-26 00:00:00 to 2013-04-26 23:59:59 | 2013-07-15 18:36:10 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-27 00:00:00 to 2013-04-27 23:59:59 | 2013-07-15 18:36:10 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-28 00:00:00 to 2013-04-28 23:59:59 | 2013-07-15 18:36:10 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-29 00:00:00 to 2013-04-29 23:59:59 | 2013-07-15 18:36:10 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-04-30 00:00:00 to 2013-04-30 23:59:59 | 2013-07-15 18:36:10 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-01 00:00:00 to 2013-05-01 23:59:59 | 2013-07-15 18:36:11 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-02 00:00:00 to 2013-05-02 23:59:59 | 2013-07-15 18:36:11 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-03 00:00:00 to 2013-05-03 23:59:59 | 2013-07-15 18:36:11 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-04 00:00:00 to 2013-05-04 23:59:59 | 2013-07-15 18:36:11 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-05 00:00:00 to 2013-05-05 23:59:59 | 2013-07-15 18:36:11 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-06 00:00:00 to 2013-05-06 23:59:59 | 2013-07-15 18:36:11 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-07 00:00:00 to 2013-05-07 23:59:59 | 2013-07-15 18:36:12 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-08 00:00:00 to 2013-05-08 23:59:59 | 2013-07-15 18:36:12 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-09 00:00:00 to 2013-05-09 23:59:59 | 2013-07-15 18:36:12 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-10 00:00:00 to 2013-05-10 23:59:59 | 2013-07-15 18:36:12 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-11 00:00:00 to 2013-05-11 23:59:59 | 2013-07-15 18:36:12 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-12 00:00:00 to 2013-05-12 23:59:59 | 2013-07-15 18:36:12 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-13 00:00:00 to 2013-05-13 23:59:59 | 2013-07-15 18:36:13 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-14 00:00:00 to 2013-05-14 23:59:59 | 2013-07-15 18:36:13 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-15 00:00:00 to 2013-05-15 23:59:59 | 2013-07-15 18:36:14 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-16 00:00:00 to 2013-05-16 23:59:59 | 2013-07-15 18:36:14 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-17 00:00:00 to 2013-05-17 23:59:59 | 2013-07-15 18:36:14 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-18 00:00:00 to 2013-05-18 23:59:59 | 2013-07-15 18:36:14 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-19 00:00:00 to 2013-05-19 23:59:59 | 2013-07-15 18:36:14 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-20 00:00:00 to 2013-05-20 23:59:59 | 2013-07-15 18:36:14 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-21 00:00:00 to 2013-05-21 23:59:59 | 2013-07-15 18:36:15 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-22 00:00:00 to 2013-05-22 23:59:59 | 2013-07-15 18:36:15 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-23 00:00:00 to 2013-05-23 23:59:59 | 2013-07-15 18:36:15 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-24 00:00:00 to 2013-05-24 23:59:59 | 2013-07-15 18:36:15 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-25 00:00:00 to 2013-05-25 23:59:59 | 2013-07-15 18:36:15 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-26 00:00:00 to 2013-05-26 23:59:59 | 2013-07-15 18:36:16 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-27 00:00:00 to 2013-05-27 23:59:59 | 2013-07-15 18:36:16 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-28 00:00:00 to 2013-05-28 23:59:59 | 2013-07-15 18:36:16 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-29 00:00:00 to 2013-05-29 23:59:59 | 2013-07-15 18:36:16 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-30 00:00:00 to 2013-05-30 23:59:59 | 2013-07-15 18:36:17 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-05-31 00:00:00 to 2013-05-31 23:59:59 | 2013-07-15 18:36:17 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-01 00:00:00 to 2013-06-01 23:59:59 | 2013-07-15 18:36:17 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-02 00:00:00 to 2013-06-02 23:59:59 | 2013-07-15 18:36:17 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-03 00:00:00 to 2013-06-03 23:59:59 | 2013-07-15 18:36:17 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-04 00:00:00 to 2013-06-04 23:59:59 | 2013-07-15 18:36:18 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-05 00:00:00 to 2013-06-05 23:59:59 | 2013-07-15 18:36:18 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-06 00:00:00 to 2013-06-06 23:59:59 | 2013-07-15 18:36:18 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-07 00:00:00 to 2013-06-07 23:59:59 | 2013-07-15 18:36:18 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-08 00:00:00 to 2013-06-08 23:59:59 | 2013-07-15 18:36:19 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-09 00:00:00 to 2013-06-09 23:59:59 | 2013-07-15 18:36:19 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-10 00:00:00 to 2013-06-10 23:59:59 | 2013-07-15 18:36:19 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-11 00:00:00 to 2013-06-11 23:59:59 | 2013-07-15 18:36:19 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-12 00:00:00 to 2013-06-12 23:59:59 | 2013-07-15 18:36:19 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-13 00:00:00 to 2013-06-13 23:59:59 | 2013-07-15 18:36:19 HD Request # 2 - Receiving Intraday data for SP.CME_20130900_SPU3.CME_Eq starting at 2013-06-13 20:30:00 | 2013-07-15 18:36:19 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-06-13 20:30:00 | 2013-07-15 18:36:19 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-14 00:00:00 to 2013-06-14 23:59:59 | 2013-07-15 18:36:19 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-15 00:00:00 to 2013-06-15 23:59:59 | 2013-07-15 18:36:20 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-16 00:00:00 to 2013-06-16 23:59:59 | 2013-07-15 18:36:20 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-17 00:00:00 to 2013-06-17 23:59:59 | 2013-07-15 18:36:20 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-18 00:00:00 to 2013-06-18 23:59:59 | 2013-07-15 18:36:21 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-19 00:00:00 to 2013-06-19 23:59:59 | 2013-07-15 18:36:21 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-20 00:00:00 to 2013-06-20 23:59:59 | 2013-07-15 18:36:21 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-21 00:00:00 to 2013-06-21 23:59:59 | 2013-07-15 18:36:21 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-22 00:00:00 to 2013-06-22 23:59:59 | 2013-07-15 18:36:22 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-23 00:00:00 to 2013-06-23 23:59:59 | 2013-07-15 18:36:22 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-24 00:00:00 to 2013-06-24 23:59:59 | 2013-07-15 18:36:22 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-25 00:00:00 to 2013-06-25 23:59:59 | 2013-07-15 18:36:22 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-26 00:00:00 to 2013-06-26 23:59:59 | 2013-07-15 18:36:22 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-27 00:00:00 to 2013-06-27 23:59:59 | 2013-07-15 18:36:23 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-28 00:00:00 to 2013-06-28 23:59:59 | 2013-07-15 18:36:23 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-29 00:00:00 to 2013-06-29 23:59:59 | 2013-07-15 18:36:23 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-06-30 00:00:00 to 2013-06-30 23:59:59 | 2013-07-15 18:36:23 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-01 00:00:00 to 2013-07-01 23:59:59 | 2013-07-15 18:36:23 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-02 00:00:00 to 2013-07-02 23:59:59 | 2013-07-15 18:36:23 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-03 00:00:00 to 2013-07-03 23:59:59 | 2013-07-15 18:36:24 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-04 00:00:00 to 2013-07-04 23:59:59 | 2013-07-15 18:36:24 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-05 00:00:00 to 2013-07-05 23:59:59 | 2013-07-15 18:36:24 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-06 00:00:00 to 2013-07-06 23:59:59 | 2013-07-15 18:36:24 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-07 00:00:00 to 2013-07-07 23:59:59 | 2013-07-15 18:36:24 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-08 00:00:00 to 2013-07-08 23:59:59 | 2013-07-15 18:36:24 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-09 00:00:00 to 2013-07-09 23:59:59 | 2013-07-15 18:36:25 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-10 00:00:00 to 2013-07-10 23:59:59 | 2013-07-15 18:36:25 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-11 00:00:00 to 2013-07-11 23:59:59 | 2013-07-15 18:36:25 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-12 00:00:00 to 2013-07-12 23:59:59 | 2013-07-15 18:36:25 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-13 00:00:00 to 2013-07-13 23:59:59 | 2013-07-15 18:36:25 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-14 00:00:00 to 2013-07-14 23:59:59 | 2013-07-15 18:36:26 HD Request # 2 - Requesting historical sec data for SP.CME_20130900_SPU3.CME_Eq from 2013-07-15 00:00:00 to 2013-07-15 23:59:59 | 2013-07-15 18:36:26 HD Request # 2 - Received 10999 records from 2013-06-13 20:30:00 to 2013-07-15 13:09:30 (31.7 days) and wrote 10999 records for SP.CME_20130900_SPU3.CME_Eq | 2013-07-15 18:36:26 HD Request # 2 - Intraday download COMPLETE for SP.CME_20130900_SPU3.CME_Eq | 2013-07-15 18:36:26 Real-time intraday chart data file updates started for SP.CME_20130900_SPU3.CME_Eq | 2013-07-15 18:36:26" |
| [2013-07-15 18:48:44] |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-15 19:37:14] |
| User63232 - Posts: 9 |
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I still receive an error via the CTS T4 Service: "Software version: 996 | 2013-07-15 19:36:03 Current Service Package: 5 | 2013-07-15 19:36:03 Usage end date: 2013-10-16 | 2013-07-15 19:36:03 Active service: CTS T4 | 2013-07-15 19:36:03 Time Zone: +00:00:00 (UTC+00) | 2013-07-15 19:36:03 2013-07-15 15:36:03 Local computer clock time | 2013-07-15 19:36:03 2013-07-15 19:36:03 GMT time | 2013-07-15 19:36:03 2013-07-15 19:36:03 Time zone adjusted time | 2013-07-15 19:36:03 Time difference to server time: 1 seconds. | 2013-07-15 19:36:03 Program path: C:\SierraChart\ | 2013-07-15 19:36:03 Data Files path: C:\SierraChart\Data\ | 2013-07-15 19:36:03 OS Version Number: 6.1 | 2013-07-15 19:36:03 Connecting to CTS T4 Simulation server. | 2013-07-15 19:36:11 CTS T4 Service: Using trading account: DMuelle | 2013-07-15 19:36:18 Connected to CTS T4. | 2013-07-15 19:36:18 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20130800_GCQ3.dly | 2013-07-15 19:36:27 HD Request # 1 - Downloading Historical Daily chart data for CME_CO-GC-CME_20130800_GCQ3. Starting date: 1963-07-16. Service: cts | 2013-07-15 19:36:28 Starting updates for: CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 19:36:28 Historical Data Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 19:36:28 HD Request # 1 - Error downloading historical Daily data for CME_CO-GC-CME_20130800_GCQ3. The symbol is unknown to the server. | 2013-07-15 19:36:28 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20130800_GCQ3.dly | 2013-07-15 19:36:28 HD Request # 1 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 19:36:28 HD Request # 1 - Daily download COMPLETE for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 19:36:28 Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 19:36:28 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CME_CO-GC-CME_20130800_GCQ3.scid | 2013-07-15 19:36:31 HD Request # 2 - Downloading Intraday chart data for CME_CO-GC-CME_20130800_GCQ3 to the file CME_CO-GC-CME_20130800_GCQ3.scid. Service: cts | 2013-07-15 19:36:32 Historical Data Symbol Error: CME_CO-GC-CME_20130800_GCQ3 is unknown, unavailable, or improperly formatted. | 2013-07-15 19:36:32 HD Request # 2 - Error downloading historical Intraday data for CME_CO-GC-CME_20130800_GCQ3. The symbol is unknown to the server. | 2013-07-15 19:36:32 HD Request # 2 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 19:36:32 HD Request # 2 - Intraday download COMPLETE for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 19:36:32 Real-time intraday chart data file updates started for CME_CO-GC-CME_20130800_GCQ3 | 2013-07-15 19:36:32" |
| [2013-07-15 19:43:56] |
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Yes we know. This is why we said this: We want you to use a FIX connection. We do not know what the source of this problem is. It is not making any sense to us.
On the T4 connection that you have difficulty with, it uses a third-party API component which we have no control over. We do not know the reason for this problem. For more information refer to help topic 76 here: Http://www.sierrachart.com/index.php?l=doc/helpdetails76.html Use the new FIX connection and you will not have difficulties. The connection you are having a problem with, is being phased out. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-16 08:27:00
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