Support Board
Date/Time: Sat, 23 Nov 2024 17:15:51 +0000
losing connection
View Count: 1519
| [2013-07-15 14:57:22] |
| User77207 - Posts: 7 |
|
Hi there, I'd like you to fix the issue with losing connection with Rithmic which appears periodically once in 10-15 min. It started to happen just recently. Also, I'd like to pay for my next portion of using the charts and Optimus promised to give me package #5 free of charge for me. PLease, let me know how it works and how to initiate this session for me and how I can upgrate it if I need.Thank you.
|
| [2013-07-15 17:11:31] |
| |
|
For the issue with the disconnection. Follow these instructions: Please update to the latest version by selecting Help >> Download Prerelease. The notice will now only show if there is 15 days of no trading. After the update select Global Settings >> Data/Trade Service Settings. Temporarily set the Service at the top to a different service. Press OK. Go back into Global Settings >> Data/Trade Service Settings and set the Service back to Rithmic 01. If you later get the notice, submit an order when not in Trade Simulation Mode and then cancel it if you want. It can be a limit order that is away from the market. If you need help with submitting order, refer to the documentation here: http://www.sierrachart.com/index.php?l=doc/doc_ChartTrading.html#EnteringOrdersFromTheChart You can even submit an order over the weekend. As long as you put one in, that is all that is necessary even if it gets rejected. Here is the overview of trading page: https://www.sierrachart.com/index.php?l=doc/doc_Trading.html If Sierra Chart users are not trading enough through Rithmic, then all Sierra Chart could be cut off from Rithmic by the end of this year. Package 5 is not free. You need to contact Optimus Futures. We have temporarily activated your account for 2 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: