Support Board
Date/Time: Sat, 23 Nov 2024 13:55:22 +0000
aapl data won't download
View Count: 1975
| [2013-07-12 13:25:56] |
| joer - Posts: 41 |
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I have been using your software with data from TD Ameritrade for quite some time. I mostly use charts for symbol aapl with no problems. Suddenly beginning yesterday the data does update and I receive the following messages: Error getting price history for AAPL. Error from server (message log included) I can load data for any other symbol (I loaded a chart for HTA as an example) with no problem, but not aapl. All my charts have data thru 7/10/2013. I deleted the aapl.scid file and tried to download an entire new file, but nothing loaded at all. I put the old aapl.scid with data thru 7/13. What to do? Software version: 990 | 2013-07-12 09:05:49 Current Service Package: 3 | 2013-07-12 09:05:49 Usage end date: 2013-07-25 | 2013-07-12 09:05:49 Sierra Chart Historical Data Service is included. | 2013-07-12 09:05:49 Active service: TD Ameritrade | 2013-07-12 09:05:49 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-12 09:05:49 2013-07-12 09:05:49 Local computer clock time | 2013-07-12 09:05:49 2013-07-12 13:05:49 GMT time | 2013-07-12 09:05:49 2013-07-12 09:05:49 Time zone adjusted time | 2013-07-12 09:05:49 Time difference to server time: 2 seconds. | 2013-07-12 09:05:49 Program path: C:\SierraChart\ | 2013-07-12 09:05:49 Data Files path: C:\SierraChart\Data\ | 2013-07-12 09:05:49 OS Version Number: 6.1 | 2013-07-12 09:05:49 Connecting to TD Ameritrade... | 2013-07-12 09:06:47 Logging in... (Step 1 of 3) | 2013-07-12 09:06:47 TD Ameritrade Login Successful. | 2013-07-12 09:06:47 TD Ameritrade - CME quotes: delayed | 2013-07-12 09:06:47 TD Ameritrade - ICE quotes: delayed | 2013-07-12 09:06:47 TD Ameritrade - Forex quotes: delayed | 2013-07-12 09:06:47 Getting streamer info... (Step 2 of 3) | 2013-07-12 09:06:47 Getting message key... (Step 3 of 3) | 2013-07-12 09:06:47 Connected to TD Ameritrade. | 2013-07-12 09:06:47 HD Request # 1 - Downloading Historical Daily chart data for AAPL. Starting date: 2013-07-09. Service: tda | 2013-07-12 09:06:47 HD Request # 1 - Requesting 4 days of Historical Daily data. | 2013-07-12 09:06:47 Starting updates for: AAPL | 2013-07-12 09:06:47 HD Request # 1 - Receiving historical Daily data for AAPL starting at 2013-07-09 | 2013-07-12 09:06:48 Writing historical daily data for AAPL to the file AAPL.dly | 2013-07-12 09:06:48 HD Request # 1 - Received 3 records from 2013-07-09 04:00:00 to 2013-07-11 04:00:00 (3.0 days) and wrote 3 records for AAPL | 2013-07-12 09:06:48 HD Request # 1 - Daily download COMPLETE for AAPL | 2013-07-12 09:06:48 HD Request # 2 - Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: tda | 2013-07-12 09:06:48 HD Request # 2 - Starting date and time: 2013-07-11 23:39:40 | 2013-07-12 09:06:48 HD Request # 2 - Requesting 0 days of historical minute data. | 2013-07-12 09:06:48 HD Request # 2 - Error getting price history for AAPL. Error from server: | 2013-07-12 09:06:48 HD Request # 2 - Error downloading historical Intraday data for AAPL. The server returned an error. | 2013-07-12 09:06:48 HD Request # 2 - Received 0 records and wrote 0 records for AAPL | 2013-07-12 09:06:48 HD Request # 2 - Intraday download COMPLETE for AAPL | 2013-07-12 09:06:48 Real-time intraday chart data file updates started for AAPL | 2013-07-12 09:06:48 Streamer request #6 sent. | 2013-07-12 09:06:48 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 01-2 | 2013-07-12 09:06:49 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL.scid | 2013-07-12 09:09:02 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\hta.scid | 2013-07-12 09:10:58 Starting updates for: HTA | 2013-07-12 09:10:58 HD Request # 3 - Downloading Intraday chart data for HTA to the file HTA.scid. Service: tda | 2013-07-12 09:10:58 Compressing file: C:\SierraChart\Data\HTA.scid. This may take a while... | 2013-07-12 09:10:58 HD Request # 3 - Requesting 60 days of historical minute data. | 2013-07-12 09:10:58 TD Ameritrade old streamer request #6 completed. | 2013-07-12 09:10:59 Streamer request #11 sent. | 2013-07-12 09:11:00 TDA Streamer Server Response: STREAMER_SERVER_ID. Additional text: 01-2 | 2013-07-12 09:11:01 HD Request # 3 - Receiving Intraday data for HTA starting at 2013-05-13 09:34:00 | 2013-07-12 09:11:02 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-05-13 09:34:00 | 2013-07-12 09:11:02 HD Request # 3 - Requesting historical minute data for the current day. | 2013-07-12 09:11:02 HD Request # 3 - Chart history request unsuccessful. | 2013-07-12 09:11:03 HD Request # 3 - Received 15041 records from 2013-05-13 09:34:00 to 2013-07-11 16:29:00 (59.3 days) and wrote 15041 records for HTA | 2013-07-12 09:11:03 HD Request # 3 - Intraday download COMPLETE for HTA | 2013-07-12 09:11:03 Real-time intraday chart data file updates started for HTA | 2013-07-12 09:11:03 |
| [2013-07-12 13:40:41] |
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It works fine for us when we use TD Ameritrade. Go to that chart and select Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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