Support Board
Date/Time: Sat, 23 Nov 2024 14:20:03 +0000
CTS T4 demo feed connection problem
View Count: 1755
| [2013-07-09 13:38:36] |
| pmc8888 - Posts: 10 |
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Cannot connect to the CTS demo feed using user/password supplied by CTS. Their support indicated SierraCharts needed to make sure sim server configuration was being used and not the live server. I have selected SIM server in the data/trade set up window.
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| [2013-07-09 17:02:26] |
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Please post the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support |
| [2013-07-09 17:38:22] |
| pmc8888 - Posts: 10 |
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Software version: 990 | 2013-07-09 13:35:14 Current Service Package: 3 | 2013-07-09 13:35:14 Usage end date: 2013-07-23 | 2013-07-09 13:35:14 Sierra Chart Historical Data Service is included. | 2013-07-09 13:35:14 Active service: CTS T4 | 2013-07-09 13:35:14 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-09 13:35:14 2013-07-09 13:35:14 Local computer clock time | 2013-07-09 13:35:14 2013-07-09 17:35:14 GMT time | 2013-07-09 13:35:14 2013-07-09 13:35:14 Time zone adjusted time | 2013-07-09 13:35:14 Time difference to server time: 0 seconds. | 2013-07-09 13:35:14 Program path: C:\Documents and Settings\Mike\My Documents\1-My Charts\ | 2013-07-09 13:35:14 Data Files path: C:\Documents and Settings\Mike\My Documents\1-My Charts\BW Basic\ | 2013-07-09 13:35:14 OS Version Number: 5.1 | 2013-07-09 13:35:14 Active service: CTS T4 | 2013-07-09 13:35:38 Connecting to CTS T4 Simulation server. | 2013-07-09 13:35:40 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-07-09 13:35:41 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-09 13:35:41 To prevent further connection attempts, select File >> Disconnect. | 2013-07-09 13:35:41 Disconnected from CTS T4. | 2013-07-09 13:35:41 |
| [2013-07-09 20:20:33] |
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We can see you are using the T4 simulation server. The only other explanation that we can offer is that either the Username or Password in the Connection Details frame in File >> Data/Trade Service Settings are not exactly correct. These need to be your T4 Username and Password. This error shown in the Sierra Chart message log "Error getting server config details. " is from the T4 system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-09 20:22:15
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