Support Board
Date/Time: Sat, 23 Nov 2024 13:54:12 +0000
Positions account changes for IB
View Count: 1958
| [2013-07-02 16:54:31] |
| imdtrader - Posts: 26 |
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Hello, I have two accounts at Interactive Brokers and use one for daytrading using SierraChart. I trade futures and after upgrading to version 991 I started to have problem that SierraChart “looses” track of opened positions. I see P/L = 0P at trading panel, although I have opened position in the market. This happens about 10 seconds after I get into position (so first 10 seconds I see P/L in trading panel) After it happed several times today I started to investigate more and found out that my account number in field “Positions Account” changes (under Data/Trade Settings)! When I start Sierra I have the same account number inserted in Orders Account and Positions Account. However after trading (when Sierra stops tracking open positions) I have my second account number in the field “Positions Account”. Simply while trading the Positions Account number under Data/Trade services changes and it could be the reason that Sierra doesn’t see the open positions. When I used the older version I did not have this problem (I do not however know what version it was). Can you please check this issue? |
| [2013-07-02 17:11:25] |
| imdtrader - Posts: 26 |
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Update: I found out, that the account number in my "Positions Account" changes every time I connect SierraChart to IB. Thus I save Sierra with Positions Account XXXXX After I open Sierra, click connect to datasource, I see Positions Account YYYYY Date Time Of Last Edit: 2013-07-02 17:11:57
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| [2013-07-03 03:37:28] |
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This will be resolved in the next release. We should have a new release out tomorrow. We did not consider a case were there are 2 accounts aside from Financial Advisor accounts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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