Support Board
Date/Time: Sat, 23 Nov 2024 12:38:19 +0000
Cannot connect to CTS
View Count: 1606
| [2013-07-01 18:10:29] |
| Zosimus - Posts: 345 |
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I opened a practice account at CTS. I followed all the instructions for connecting SC to CTS but the status bar is red and I get no live feed. The Symbols list is populated. In the DTS I chose the CTS T4 [trading] service. When I log with the T4 platform I do get live feed. Here is the Message Log: Software version: 990 | 2013-07-01 14:03:25 Current Service Package: 5 | 2013-07-01 14:03:25 Usage end date: 2013-11-16 | 2013-07-01 14:03:25 Sierra Chart Historical Data Service is included. | 2013-07-01 14:03:25 Active service: CTS T4 | 2013-07-01 14:03:25 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-01 14:03:25 2013-07-01 21:03:25 Local computer clock time | 2013-07-01 14:03:25 2013-07-01 18:03:25 GMT time | 2013-07-01 14:03:25 2013-07-01 14:03:25 Time zone adjusted time | 2013-07-01 14:03:25 Time difference to server time: 1 seconds. | 2013-07-01 14:03:25 Program path: C:\SC_TST\ | 2013-07-01 14:03:25 Data Files path: C:\SC_TST\Data\ | 2013-07-01 14:03:25 OS Version Number: 6.1 | 2013-07-01 14:03:25 |
| [2013-07-01 20:39:39] |
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If you select File >> Connect to Data Feed and nothing happens, then this indicates you are running the non-CLR version of Sierra Chart. Update to the CLR version by selecting Help >> Download Prerelease. We are just about a week or so way of releasing our support for T4 FIX. This will work with our non-CLR version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-01 21:30:07] |
| Zosimus - Posts: 345 |
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Yes, I'm on non-CLR. I will wait to the T4 FIX support. Thanks.
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| [2013-07-01 22:08:59] |
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OK.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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